Backend Engineer (Node.js)

Ideal Candidate

What You'll Bring

• Experience: 6+ years building production backend systems in Node.js for B2C products at meaningful scale.

• System Design: This one matters a lot to us. You can reason clearly about scalability, reliability, and trade-offs under real constraints.

• Fundamentals: Strong grasp of API design, service-oriented architecture, data structures, algorithms, and clean code.

• Databases: Depth in SQL and/or NoSQL, data modeling, query optimization, and performance tuning.

• AI-Native: You already use LLMs and agentic approaches to maximize your own efficiency as an engineer.

• Mindset: You enjoy the pace and breadth of a small team, and you are happy picking up whatever moves the product forward.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll contribute to frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners.

• Responsibilities:Contribute to design discussions and decisions around building scalable and modular architecture
• Build clean, modular and scalable backend services
• Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
• Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
• Contribute to engineering hiring by conducting interviews
• Champion infrastructure as code mindset and encourage automation
• Manage and mentor a small team of junior engineers
• Requirements:At least 4 years experience as an SDE, building large scale services
• Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
• Strong understanding of software design principles and patterns
• Excellent command over data structures and algorithms
• Passion for solving complex problems
• Good understanding of various database technologies with strong opinions around their use cases
• Experience with performance monitoring and scaling backend services
• Experience with microservices and distributed systems in general
• Experience with team management
• Excellent written and verbal communication skills
• Good to have:Experience working with Node.js, MongoDB and Google Cloud
• Experience in CI/CD and cloud infrastructure management
• Worked on products that addressed an international audience
• Worked on products that scaled to millions of users
• Location: GurgaonAdditional resources:Our team - https://gradright.com/team.html
• Customer testimonials - https://gradright.com/testimonials.html
• GradRight on social media - LinkedIn, Instagram
• People will be eligible for ESOPs only after the 6 months of engagement with Gradright.

Greetings from Golden Eagle It Technologies Pvt Ltd !!

Designation - Go-lang Developer

Location - Indore | Onsite

Experience - 1.5- 5 years

Job Description -

Skills - Golang, Docker, , Background Jobs , RabbitMQ

Roles and Responsibilities

• Design, architect, test, automate distributed, scalable, microservices based systems
• 3+ years of experience as a application development or similar role
• Excellent knowledge on SQL technologies like MySQL and MSSQL and NoSQL technologies like MongoDB
• Experience on application development in Golang
• Knowledge of Go routines and channel
• Knowledge of Go frameworks and API routers
• Experience in building Microservices
• Experience working in a CI/CD environment with Jenkins/CircleCI
• Extensive programming experience in Golang and Node.js
• Experience with Kubernetes, Docker and gRPC
• Extensive experience with AWS
• Experience designing/building scalable REST APIs
• Fluent in approaches to security, concurrency, debugging, performance, scalability, supportability and quality
• Ability to ramp-up quickly and contribute to a production codebase
• Understand non-functional implications to design like security, data migration, deployment, etc. background in OOPS, microservices and web-based applications.
• Experience with Agile Development (SCRUM methodology, JIRA)
• Good understanding of code versioning tools such as Git, Bitbucket, Mercurial, SVN, etc. and familiarity with continuous integration

Requirements:

• Excellent analytical skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Ability to plan resource requirements from high level specifications
• Should be full time graduated (BE or B Tech or MCA) from reputed university

Contact Person: Yashswini Mandlik

About the role

Checking quality is one of the most important tasks at Anakin. Our clients are pricing their products based on our data, and minor errors on our end can lead to our client's losses of millions of dollars. You would work with multiple tools and with people across various departments to ensure the accuracy of the data being crawled. You would setup manual and automated processes and make sure they run to ensure the highest possible data quality.

You are the engineer other engineers can count on. You embrace every problem with enthusiasm. You remove hurdles, are a self-starter, team player. You have the hunger to venture into unknown areas and make the system work.

Your Responsibilities would be to:

• Understand customer web scraping and data requirements; translate these into test approaches that include exploratory manual/visual testing and any additional automated tests deemed appropriate
• Take ownership of the end-to-end QA process in newly-started projects
• Draw conclusions about data quality by producing basic descriptive statistics, summaries, and visualisations
• Proactively suggest and take ownership of improvements to QA processes and methodologies by employing other technologies and tools, including but not limited to: browser add-ons, Excel add-ons, UI-based test automation tools etc.
• Ensure that project requirements are testable; work with project managers and/or clients to clarify ambiguities before QA begins
• Drive innovation and advanced validation and analytics techniques to ensure data quality for Anakin's customers
• Optimize data quality codebases and systems to monitor the Anakin family of app crawlers
• Configure and optimize the automated and manual testing and deployment systems used to check the quality of billions of data points of over 1000+ crawlers across the company
• Analyze data and bugs that require in-depth investigations
• Interface directly with external customers including managing relationships and steering requirements

Basic Qualifications:

• 2+ years of experience as a backend or a full-stack software engineer
• Web scraping experience with Python or Node.js
• 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
• Should have managed a team of software engineers
• Should be paranoid about data quality

Preferred Skills and Experience:

• Deep experience with network debugging across all OSI layers (Wireshark)
• Knowledge of networks or/and cybersecurity
• Broad understanding of the landscape of software engineering design patterns and principles
• Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
• Excellent communicator, both written and verbal

Additional Requirements:

• Must be available to work extended hours and weekends when needed to meet critical deadlines
• Must have an aversion to politics and BS. Should let his/her work speak for him/her.
• Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
• Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.