BUSINESS DEVELOPMENT EXECUTIVE

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Develop and execute affiliate marketing strategies to drive traffic, leads, and revenue.

Identify, recruit, onboard, and manage new affiliate partners.

Build and maintain strong relationships with affiliates, publishers, influencers, and networks.

Negotiate commission structures, campaign terms, and partnership agreements.

Monitor affiliate performance, conversions, traffic quality, and ROI.

Track campaigns using affiliate platforms and analytics tools.

Ensure affiliates follow brand guidelines and compliance requirements.

Identify fraudulent or low-quality traffic and take appropriate action.

Create promotional materials, offers, and campaign briefs in coordination with marketing teams.

Prepare weekly and monthly performance reports.

Stay updated on affiliate marketing trends, competitors, and industry practices.

Achieve monthly targets for affiliate acquisition, conversions, and revenue.

1. Write high-quality technical content, blogs, website content, and articles
2. Create engaging social media content for different platforms
3. Research industry trends, competitors, and audience interests
4. Optimize content using SEO best practices
5. Work closely with the marketing and design team for content planning
6. Ensure all content is clear, thoughtful, and aligned with the brand voice
7. Proofread and edit content before publishing
8. Take ownership of assigned projects and meet deadlines consistently

Pay: ₹70,000.00 - ₹90,000.00 per month

Job description:

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to provide industry embedded education and to mold the students for leadership in industry, government, and educational institutions; to advance the knowledge base of the engineering professions; and to influence the future directions of engineering education and practice. The ability to connect to the future challenges and deliver industry-ready human resources is a credibility that KGISL Educational Institutions have progressively excelled at. Industry -readiness of its students is what will eventually elevate an institution to star status and its competitiveness in the job market. Choice of such an institution will depend on its proximity to industry, the relevance of its learning programme to real-time industry and the active connect that a student will have with industry professionals.

Job Title: Assistant Professor / Associate Professor

Departments:

● CSE

Qualification:

● ME/M.Tech/Ph.D(Ph.D must for Associate Professor)

Experience:

● Experience - 9-10 Years

Key Responsibilities:



1. Teaching & Learning:

Deliver high-quality lectures and laboratory sessions in core and advanced areas of Computer Science & Engineering.

Prepare lesson plans, teaching materials, and assessment tools as per the approved curriculum.

Adopt innovative teaching methodologies, including ICT-enabled learning and outcome-based education (OBE).

2. Research & Publications:

Conduct independent and collaborative research in areas of specialization.

Publish research papers in peer-reviewed journals and present in reputed conferences.

Eligibility & Qualifications (As per AICTE/UGC Norms):

Educational Qualification: Ph.D. in Computer Science & Engineering or relevant discipline.

Experience: Minimum of 9 years teaching/research/industry experience, with at least 3 years at the level of Assistant Professor.

Research: Minimum of 7 publications in refereed journals as per UGC-CARE list and at least one Ph.D. degree awarded or ongoing under supervision.

Other Requirements:

1. Good academic record throughout.
2. Proven ability to attract research funding.
3. Strong communication and interpersonal skills.
4. Work Location: [ KGiSL Campus]
5. Employment Type: Full-time / Permanent
6. Joining time: immediately

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

We are looking for a senior developer to build and manage an entire suite of applications across various platforms in the travel and hospitality sector.

As a Senior Developer, you will work with other Developers and Product Managers throughout the software development life cycle.

In this role, you should be a strong team player with good leadership skills, a keen eye for detail and problem-solving skills. 

If you have good experience in Dart/Flutter and have worked on high-impact startups with lean, mean teams we would like to meet you.

Technical Skills Required:

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React/Angular )
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind