Automotive Sales Consultant

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

In this role, you will:

• Troubleshoot Complex / escalated network issues

• Participate in Major Incident Management conference calls and associated bridge-lines

• Work on tickets escalated from Tier 2 Support

• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)

• Work with Advanced technology functions (priority support) / Cisco TAC

• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.

• Mentor / train tier-1 / tier-2

• Open Change controls and emergency break-fix Change Records

• Engage Cisco (NOC and HTTS) Support

• Work on Sniffer/ Infinistream capture

• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances

• Work with vendors / vendor escalations (on complex issues)

• Functionally aligned to the manager and work closely

Desired Qualifications:

Must Have Banking experience

• 6+ years of network support experience in NOC Operations or similar environment.

• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)

• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.

• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN

• Experience on Arista hardware is a plus.

• Excellent Customer Service Skills and communication skills.

• Ansible knowledge is a plus

• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)

 carrying out keyword research using software to optimise web content

• tracking metrics such as organic traffic, conversion rates and time spent on page using platforms such as Google Analytics

• monitoring and reporting on search trends and SEO performance

• Analysing websites and social media pages to make recommendations for improvement

• performing competitor analysis to identify content gaps and areas for improvement in website design

• staying up to date with new SEO, social media and digital marketing industry trends, tools and practices, which are constantly changing

• using Excel spreadsheets to compile reports

• implementing link-building strategies

• making suggestions for SEO-friendly content creation

• providing keyword insights and SEO advice for other teams within the organisation

• optimising webpages for mobile devices.

Job Type: Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying