Automation Tester

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Position Title: Sales Specialists

 Location: PAN India (*Tier 1, Tier 2, Tier 3)

 Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ IncenƟves+ Perks+ TA+ DA

 EducaƟon: Bachelor's degree in any stream or Master's degree/MBA

Key Responsibilities:

1. As a Sales Specialist/ExecuƟve, the candidate will be required to be in the field daily, engaging with potential clients, and generaƟng new business opportunities through personal visits, emails, and calls

and other field activities.

2. Build and maintain strong relaƟonships with new customers.

3. Present tailored solutions for endpoint protecƟon & network.

4. Focus on achieving the Individual target for Retail & SME.

5. Provide exceptional customer service and support throughout the sales process.

Job Title: Senior Sofa Maker

Location: Gurgaon

Department: Upholstery / Furniture Manufacturing

Reports To: Production Manager or Head of Manufacturing

Job Summary:

We are seeking an experienced and highly skilled Senior Sofa Maker to join our team. The ideal candidate will have in-depth knowledge of sofa frame construction, upholstery, fabric cutting, and finishing. This role involves leading production processes, mentoring junior team members, and ensuring that all sofas are built to the highest standards of quality and craftsmanship.

Key Responsibilities:

• Construct high-quality sofas from frame to finish, including cutting, assembly, padding, and upholstery.
• Read and interpret technical drawings, patterns, and measurements with precision.
• Select appropriate materials such as wood, foam, springs, and fabric/leather for each sofa model.
• Supervise and guide junior sofa makers and apprentices.
• Inspect finished products for quality, ensuring they meet company standards and client specifications.
• Collaborate with design and production teams to develop and improve sofa designs.
• Maintain tools, equipment, and workspace to ensure a safe and efficient working environment.
• Troubleshoot production issues and propose solutions for continuous improvement.

Requirements:

• Minimum 3–5 years of hands-on experience in sofa or upholstery manufacturing.
• Exceptional craftsmanship and attention to detail.
• Proficiency with upholstery tools and equipment (staple guns, sewing machines, foam cutters, etc.).
• Strong understanding of different sofa construction methods and materials.
• Ability to lift heavy materials and work on your feet for extended periods.
• Team player with strong communication and leadership skills.
• High school diploma or equivalent; formal training in furniture making or upholstery is a plus.

Preferred Qualities:

• Experience in bespoke or custom sofa making.
• Familiarity with both traditional and modern upholstery techniques.
• Passion for quality craftsmanship and customer satisfaction.

1. Lead Nurturing and Qualification

• Engage with inbound leads from various channels such as website inquiries, social media, email campaigns, and referrals.
• Qualify leads based on their business needs, project scope, and budget.
• Identify key decision-makers and establish rapport with them.

2. Proposal Creation and Customization

• Understand client requirements for website development and digital marketing services, such as SEO, PPC, social media marketing, or branding.
• Work with internal teams to craft customized proposals that outline strategies, deliverables, timelines, and costs.
• Clearly articulate the value proposition of the company’s services to address client pain points and goals.

3. Effective Sales Meetings and Pitches

• Conduct virtual or in-person meetings to present proposals, demonstrate capabilities, and address client queries.
• Build trust and establish the company as a strategic partner for the client’s digital transformation journey.

4. Negotiation and Deal Closure

• Negotiate contracts and pricing to create win-win solutions while ensuring alignment with the company’s profitability targets.
• Overcome objections and instill confidence in clients to proceed with the project.
• Ensure timely closure of deals to meet sales targets.

5. Sales Pipeline Management

• Maintain an updated CRM system with all sales activities, follow-ups, and client interactions.
• Monitor and manage the sales pipeline to ensure a steady flow of opportunities and closures.

6. Collaboration and Handover

• Work closely with the technical and project management teams to ensure smooth handover of new clients and alignment of deliverables.
• Ensure clients’ expectations are clearly communicated to internal teams for flawless execution.

7. Client Relationship Building

• Foster strong client relationships to encourage repeat business and referrals.
• Serve as a point of contact for clients during the onboarding phase and ensure a positive experience.

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

AMAZECH SOLUTIONS: COMPANY PROFILE 

Amazech Solutions is a Consulting and Services company in the Information Technology Industry. Established in 2007, we are headquartered in Frisco, Texas, U.S.A. The leadership team at Amazech brings to the table expertise that stems from over 40-man years of experience in developing software solutions in global organizations in various verticals including Healthcare, Banking Services, and Media & Entertainment  

We currently provide services to a wide spectrum of clients ranging from start-ups to Fortune 500 companies. We are actively engaged in Government projects, being an SBA approved company as well as being HUB certified by the State of Texas. 

 Our customer-centric approach comes from understanding that our clients need more than technology professionals. This is an exciting time to join Amazech as we look to grow our team in India which comprises of IT professionals with strong competence in both common and niche skill areas.  

Location : Bangalore(Hybrid)

Employment type: Full time.

Skills Set :.net , angular.

Permanent website: www.amazech.com

Responsibilities

• Develop, deploy, and maintain scalable products
• Participate in code reviews, and design discussions to ensure code quality and distribute knowledge
• Pair with team members for functional and non-functional requirements to write well-crafted, well-tested, readable, and maintainable code.
• Help to define roadmap and architecture based on technology and business needs
• Understand business requirements and work closely with the business to provide solutions

Eligibility

• Strong expertise in Backend Python Development with skills to create APIs, integrate the functions into UI, and store and retrieve data from a variety of databases.
• Strong experience with Django/Flask.
• Strong experience in writing unit tests.
• B.Tech/B.E (Preferred CSE)