Automation Test Lead

We are seeking a Senior Python Developer to join our team. As a Senior Python Engineer, you will play an integral part in the development and innovation of AI-dedicated software and to develop ways to enhance the end user experience.

Responsibilities:

• Adopting a collaborative work style with other relevant departments.
• Designing and maintaining front and back end components of web applications.
• Troubleshoot and solve defects and bugs within software.
• Review code and implement a standard of which to assess written code.
• Ensure encryption and cybersecurity protocols are adhered to at all times.

Requirements:

• Ideally, you will hold a Masters or PhD in Computer Science or a related field.
• Have a minimum of 5+ years experience in Software development using Python.
• Experience using Django and/or Flask.
• Experience working with regional databases including Postgres.
• Familiarity with Github would also be preferred.

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link: https://zrec.in/nAb0Z?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Full Stack Developer

• The candidate should hold either MCA or BTech degree in Computer Science
• The candidate should have 4 to 10 years of IT Development hands on experience in integration solution using WCF/SOA technologies
• Build integration solutions to automate business processes related to Oil & Gas Refinery business
• Should have excellent knowledge in C#, WCF, SOAP/REST API,, OOPS Concepts, Object Oriented design principles and Design Patterns
• Should have excellent knowledge in SQL Database Design, RDBMS concepts and Master Data Services
• Should have good knowledge in Authentication, Security, XSD and System Integration concepts
• Should be able to understand the Business Requirement and convert it into Technical design document
• Communicate with internal and external customers, supervisors and management using clear, user-friendly terminology
• The candidate should have good Arithmetic reasoning, Logical and Analytical thinking
• Should be Flexible to learn new things, Self-motivated and take up any development role assigned, irrespective of the technology

Must have skills - sql, .net , c# , wcf 

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, Finance, Economics or related technical or analytical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Functional Analysis of Business Capabilities, Business Processes, & Business Rules
▪ Functional & Technical Profiling & Analysis of Data
▪ Business Process Modeling & Design
▪ Business Rules Modeling & Design
▪ Object Oriented Modeling & Design
▪ API Modeling & Design
▪ Relational, Document, & Graph Data Modeling & Design
▪ PL/pgSQL & SQL Programming
▪ Behavior Driven Development (BDD)
▪ Stream & Batch Big Data Pipeline Processing
▪ Domain Driven Design (DDD) & Micro services Architecture & Design
▪ Distributed Cloud Native Computing
• 1+ year of hands-on programming experience in PL/pgSQL & SQL Programming.

• Strong knowledge and hands-on experience with analyzing business & data requirements from customers.

• Strong knowledge and hands-on experience with modeling techniques viz., BPMN, UML, ERD, & other Visual Modeling techniques.

• Extensive knowledge & working experience with SQL, detailed data profiling using Informatica/Talend or similar tools, reporting & data visualization using Tableau/Spotfire/QlikView etc.

• Proficiency in Microsoft Excel, including in-cell formulas, pivot tables, basic macros, and other data manipulation and formatting functions is required.

• Familiarity with Database Read vs. Write Performance Tuning & Optimization.

• Familiarity with Virtualization & Containerization, API Management, Identity & Access Management, System Monitoring & Management, Data Protection & Encryption.

• Familiarity with Lean, Agile, & DevOps Practices, Processes, & Tools.

• Familiarity with cloud platforms such as AWS, Azure, & Google Cloud.

• Familiarity with Storage, Networks and Storage Networking basics.

• Familiarity with Network, Data, and Application Security basics.

Job Title: Full Stack Developer

Location: India – Noida.

Shift: Rotational

Job Function: Engineering

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

Responsibilities:

• Participate in the design and creation of scalable software
• Write clean, functional code on the front- and back-end
• Testing and fixing bugs or other coding issues
• Work with development teams and product managers to ideate software solutions.
• Test software to ensure responsiveness and efficiency
• Troubleshoot ,debug and upgrade software
• Create security and data protection settings
• Build product and features with a mobile responsive design.
• Strong hold on PHP, MySQL and jQuery