Automation Test Analyst

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

• • facilitate and maintain relationships between  organization and vendors/partners
  • negotiating contracts, creating standards for the vendors, and finding the best available vendors
  • Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
  • Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
  • Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
  • Establishing the process (create a flow chart on process and circulate to all businesses)
  • Maintaining vendor database and keeping resumes ready skill wise.
•  

Job Title : Talent Acquisition Sourcers

Roles and responsibilities:

• Sourcing candidates from various job portals.
• Conducting the initial screening rounds.
• Scheduling interviews with candidates and panel members.
• Job Posting for Portals, Social Media and External Sources.
• Preparing the Resource tracker Weekly, Monthly, Quarterly MIS.
• Conducting the Weekend Recruitment Drives.
• Worked on PPT and various ways of presenting data as a story/theme.
• Have managed high volume of data and MIS in past.

Requirement:

• MBA (HR) / Graduate
• Experience 2-6yrs into sourcing candidates from Job portals & have spent 70% doing IT recruitment & 30% non-it
• Location : Bangalore, Delhi, Mumbai, Chennai
• Ability to articulate confidently
• Excellent communication skills (written & verbal)
• Strong analytical skills
• Contract period : 1year

Job description

We are seeking an experienced Frontend Developer to join our team, responsible for building fast, scalable, and maintainable web applications. The ideal candidate will have a strong proficiency in HTML, CSS, JavaScript,Flutter and relevant frameworks, with a passion for creating intuitive and engaging user interfaces.

Key Responsibilities:

- Design and develop responsive, mobile-first UI components and features

- Write clean, modular, and reusable code

- Collaborate with backend developers and designers to integrate APIs and design assets

- Implement accessibility and web performance optimization techniques

- Troubleshoot and debug frontend issues

- Stay up-to-date with industry trends and emerging technologies

- Participate in code reviews and contribute to the improvement of the codebase

Requirements:

- 3+ years of experience in frontend development

- Strong proficiency in HTML, CSS, JavaScript, and relevant frameworks (e.g., React, Angular, Flutter)

- Experience with build tools like Webpack, Gulp, or Grunt

- Knowledge of version control systems like Git

- Excellent problem-solving skills and attention to detail

- Strong communication and collaboration skills

Nice to Have:

- Experience with modern frontend build tools and workflows

- Familiarity with backend technologies and APIs

- Knowledge of web performance optimization techniques

- Experience with accessibility guidelines and best practices

• Candidate should have relevant telesales experience
• Candidate should be available for immediate joining
• Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
•  

Come and join the market leader of distributed solar and energy solutions company and help to build the software products that will change the energy industry!!

Our client has one of the largest portfolios of distributed generation assets in India serving a diverse set of industrial and commercial customers. They offer end to end customized solar solutions including designing, procurement, engineering, permitting, project management and monitoring. Founded in 2013, the company is run by veterans of the power industry with experience in companies such as AES, NTPC, Mirant and SBI Capital Markets.

The company has received an equity investment of $150 million from I Squared Capital, a $3 billion infrastructure private equity fund focused on developing long-term sustainable infrastructure assets globally. The company' s business proposition is solar power with zero capital, no maintenance hassles and guaranteed savings for the customer from Day 1.

The company has partnered with leading Indian and multi-national companies like Dominos, Hilton Hotels, Fortis Hospitals, and others to meet their sustainability and carbon-reduction objectives. In Jan 2018, Yes Bank has signed a solar energy co-financing letter of Intent(LoI) with the company, for the solar projects which are slated to be completed by 2023.

As a EV Technical Expert / Product Manager, you will be responsible for understanding of electrification trends, markets, competition and developing the right technical requirements for the products needed in the EV portfolio.

What you need to have:

• For this position please look for someone who comes with 10+ years of total IT experience 
• 3+ years of experience in Financial domain
• 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience. 
• This is 50% hands on 50% managerial position with experience in Automation or development.
• He should be Technical PM

Desired Candidate Profile

• Qualified Chartered Accountant with minimum 5 years of banking work experience
• Immediate availability for joining preferred
• Expertise in Excel
• An eye for detail

Qrata is hiring for a Venture funded company that is backed by marquee investors. Founded in

2020, the product provides a collaborative new way for SaaS companies to onboard their

large customers. Their unified workspace aims to help streamline customer onboarding and

implementation journeys, and get every customer off to a great start.

Role: Senior frontend lead

Description: Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

They are a team that has previously built and rolled out globally successful SaaS

products used by tens of thousands of customers. They're laser focused on delivering a world

class new product again, and looking for an ambitious front-end engineer to join our existing

team of 9 engineers.

If it excites you to think of a fast paced start-up environment, building something big from

scratch, breaking down new problems, creating well structured UI components, executing on

pixel perfect design, paying great attention to every little interaction detail, and doing demos

of your work every Friday with a happy and passionate team, then this is the right

opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include

building real-time collaboration experiences across their product, building live document

editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.

Tech Requirements:

● Expertise in React

● Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript

● Code audits and guidelines

● SPA Framework patterns

● Browser features (Caching / Storage / Compatibility etc )

● Test automation

● Deployment strategy

Nice to have:

● Familiarity with AWS

● Experience with startups or early stage teams

● Typescript

● Knowledge of module bundlers like Webpack