Associate - Digital Quality Assurance - Automation

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Core Responsibilities

Front-end Development:

o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.

o Utilize mapping libraries (e.g., Leaflet, Mapbox) to display geospatial data.

Back-end Integration:

o Work with APIs and manage data flow for project analytics and management.

o Enhance features for robust data handling and real-time project analysis.

Cloud Deployment:

o Deploy and manage web applications on AWS and similar platforms. o Optimize for performance, scalability, and storage efficiency.

GIS and Mapping Tools:

o Develop tools using GIS data like KML and Shapefiles. 

Job Summary:

We are seeking an experienced Tableau Server Administrator to manage, maintain, and optimize our multi-node, on-premise Tableau Server environment. The ideal candidate will have strong expertise in Tableau Server architecture, installation, upgrades, and troubleshooting, as well as ensuring its scalability, performance, and security. This role will also involve collaboration with business intelligence teams to support Tableau dashboards and workflows.

Key Responsibilities:

Tableau Server Installation & Configuration:

1. Manage multi-node, on-premise Tableau Server deployment and configuration.
2. Install and upgrade Tableau Server across environments (Development, QA, Production).
3. Configure and maintain Tableau Server processes, services, and configurations for optimal performance.

Performance Monitoring & Optimization:

1. Monitor server performance, disk space, and log files to ensure availability and efficiency.
2. Conduct capacity planning and fine-tune server resources (e.g., CPU, RAM, and disk utilization) to support increasing workloads.
3. Optimize Tableau extracts, data connections, and server processes for improved speed and efficiency.

User Management & Security:

1. Manage user accounts, groups, roles, and permissions in Tableau Server.
2. Implement and enforce security protocols for data, content, and access controls.
3. Collaborate with IT teams to ensure compliance with organizational security policies.

Troubleshooting & Issue Resolution:

1. Diagnose and resolve Tableau Server-related issues, including downtime, errors, and performance bottlenecks.
2. Work with Tableau Support to address critical incidents and escalations.

Automation & Scripting:

1. Automate administrative tasks using Tableau Server Command Line (tabcmd) and REST APIs.
2. Schedule and monitor Tableau extract refreshes, subscriptions, and workflows.

Collaboration with Stakeholders:

1. Work closely with BI developers, data engineers, and analysts to support Tableau content publishing and troubleshooting.
2. Assist in creating governance standards for Tableau content and server usage.

Data Connectivity & Integration:

1. Maintain and troubleshoot Tableau Server connections to various data sources, such as SQL databases, flat files, and APIs.
2. Collaborate with data teams to ensure high availability and data accuracy.

Upgrades, Patches & Backups:

1. Plan and execute Tableau Server upgrades, patches, and backups with minimal disruption to operations.
2. Implement disaster recovery plans and strategies for Tableau Server.

Documentation & Reporting:

1. Maintain detailed documentation for server configurations, upgrade logs, and processes.
2. Create usage reports, server activity logs, and audit trails for stakeholders.

Required Skills & Qualifications:

Technical Expertise:

• Strong experience with Tableau Server administration in a multi-node, on-premise environment.
• Proficiency in Tableau Desktop, Tableau Prep, and Tableau Server tools (tabcmd, TSM, REST API).
• Knowledge of Windows Server/Linux administration and networking concepts.
• Familiarity with scripting languages (Python, PowerShell, or Bash) for automation.

Database & Data Integration Skills:

• Experience with relational databases like SQL Server, PostgreSQL, Oracle, or MySQL.
• Knowledge of data extraction, ETL processes, and integrating Tableau with enterprise data sources.

Performance Tuning:

• Expertise in optimizing Tableau extracts, dashboards, and server configurations for high performance.

Problem-Solving Skills:

• Ability to troubleshoot server issues and resolve them efficiently.

Soft Skills:

• Excellent communication and collaboration skills.
• Strong organizational skills with attention to detail.

Preferred Qualifications:

• Tableau Server Certified Associate or Certified Professional certification.
• Experience managing Tableau in high-availability and disaster recovery scenarios.
• Familiarity with Tableau Cloud or hybrid Tableau environments.
• Knowledge of load balancing, SSL certificate configuration, and Active Directory integration.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and Tableau certifications.
• Flexible working hours and hybrid working options (if applicable).
• Access to cutting-edge BI tools and resources.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Job Requirements: 

• Have an innovative approach, an ability to understand the prospective needs of the market and then develop business opportunities 
• Technical presentation and commercial negotiation skills 
• Business development through engagement with B2B customers developed via relationships with Architects/ Interior designers, high end real-estate developers 
• Ownership of all facets of the sales process including the design detail, product recommendation & selection and sales process for customer opportunities generated through B2B contacts 
• Manage the B2B sales pipeline, forecast monthly sales, and identify new business opportunities 
• Handle the sales process from pre-sales to after-sales services by coordinating with internal stakeholders to deliver an exceptional customer experience 
• A detailed understanding of the Ligne Roset brand, and its product categories in order to craft design solutions for the customer 
• An ability to work with a defined timeline to deliver expected results  

Skills & Qualification: 

• A Graduate (BA/B.com/ B.sc) or higher qualification 
• An excellent network in the high-end furniture retail industry with a particular focus on architects, interior designers and real-estate developers 
• Pro-active planner and executor 

• Should have excellent business communication skills, both verbal and written 
• Strong-minded with a robust personality required 
• A background from the High-end home furniture, lighting appliances, sanitaryware or similar products that are used in luxury residential projects. 

Reporting Manager: Business Head 

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

What you'll do: 
UniAcco, UniCreds, and UniScholarz are looking for passionate professionals looking forward to build their career in Global Property Consulting, International Credit Consulting, and Study Abroad Consulting.

Desired Candidate Profile:

• Candidates with 0-3 Years of Experience.
• Candidates who aspire to kickstart their career as Business Developement Professionals and Consultants
• Candidates who are already based in Mumbai
• Candidates having decent English Communication.

Package

Job Offer - 4 LPA (Fixed) + Performance Incentives upto 60k per Month (Variable)