Associate - Digital Quality Assurance - Automation

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Modeling complex problems, discovering insights, and identifying opportunities through the use of statistical, algorithmic, mining, and visualization techniques

- Experience working with business understanding the requirement, creating the problem statement, and building scalable and dependable Analytical solutions

- Must have hands-on and strong experience in Python

- Broad knowledge of fundamentals and state-of-the-art in NLP and machine learning

- Strong analytical & algorithm development skills

- Deep knowledge of techniques such as Linear Regression, gradient descent, Logistic Regression, Forecasting, Cluster analysis, Decision trees, Linear Optimization, Text Mining, etc

- Ability to collaborate across teams and strong interpersonal skills

Skills

- Sound theoretical knowledge in ML algorithm and their application

- Hands-on experience in statistical modeling tools such as R, Python, and SQL

- Hands-on experience in Machine learning/data science

- Strong knowledge of statistics

- Experience in advanced analytics / Statistical techniques – Regression, Decision trees, Ensemble machine learning algorithms, etc

- Experience in Natural Language Processing & Deep Learning techniques 

- Pandas, NLTK, Scikit-learn, SpaCy, Tensorflow

What we are looking

• You must have experience in Python, including development of microservices using flask/fastapi/sanic.
• You hold knowledge of at least one Python web frameworks
• You have experience in NoSQL databases such as MongoDB
• You are familiar with relational databases and unstructured data.
• You are familiar with some ORM (Object Relational Mapper) libraries.
• You have prior exposure to code versioning tools such as Git.
• You understand fundamental design principles behind a scalable application

Good to have

• Experience in cloud services such as AWS
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of the threading concepts in Python and multi-process architecture

What you'll do

• Create database schemas that represent and support business processes
• Integrate multiple data sources and databases into one system.
• Develop and integrate RESTful APIs and services for business use cases
• Perform unit and integration tests on developed modules

Role - Manager – Paid Search (Gurgaon, Bangalore, Mumbai)

Overview of job -

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Manager – Performance Marketing In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories.

Reporting of the role - This role reports to the Director – Performance Marketing 

What your day job looks like -

● Develop strong relationships with counterparts in regional teams (Europe, U.S., Asia)

● Support the training and growth of your team

● Enforce Search best practices with a focus on platform expertise, consistency, and quality of work delivery

● Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

● Serve as point of escalation for your team and take ownership of resolving any issue

● Provide career development and coaching for your team

● Line manage 2-5 direct reports

● Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

● Present strong and effective communication across all levels.

What you’ll bring:

● You are proficient in English

● You have 5+ year experience of planning and managing Search campaigns

● You have a high-level knowledge of Paid Search platforms and third-party tools (AdWords, Bing, SA360, GA, SEM Rush, Editor)

● Kenshoo, Marine, Salesforce, etc is a plus

● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed

● You have experience maintaining quality standards at scale

● You have experience providing service to local teams from a centralized location

● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends

● You have excellent communication skills, both verbal and written

● You are proficient in Microsoft Excel and Google Sheets

1) Writing, editing and proofreading website content.

2) Understanding of Web publishing requirements.

3) Deliver plagiarism-free content

4) Excellent communication skills in English both written and spoken.

We are seeking an experienced MERN Stack Team Leader to join our team. The successful candidate will be responsible for leading a team of developers in designing, developing, testing, and deploying web applications using the MERN stack. The MERN Stack Team Leader will be responsible for ensuring that the team meets project deadlines, stays within budget, and produces high-quality code that meets the client's requirements. This position requires strong leadership skills, technical knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities

• Manage a team of developers and oversee the development of web applications using the MERN stack
• Assign tasks to team members and ensure that they are completed on time and within budget
• Participate in the design, development, and testing of web applications using the MERN stack
• Collaborate with clients to gather requirements and ensure that their needs are met
• Ensure that the team follows best practices in software development, code review, and testing
• Identify and mitigate project risks
• Communicate project status to stakeholders and management
• Mentor and coach team members to help them grow and develop their skills
• Stay up-to-date with emerging trends and technologies in web development

Qualifications

• Bachelor's degree in Computer Science or a related field
• At least 4 years of experience in web development using the MERN stack
• At least 8 yr experience in Development
• Strong knowledge of MongoDB, Express.js, React.js, and Node.js
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

If you have a passion for leading a team of developers to build cutting-edge web applications using the MERN stack, we encourage you to apply for this exciting opportunity.

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

This role requires you to travel to onsite for 3 Months

Location – Hyderabad/Mohali

Digital Solutions Architect 

Experience required: 

• Minimum of 15 years of experience in IT industry. 
• Experience Architecting, Designing Solutions across Enterprise Business Systems specifically in Digital Space to develop robust digital architectures, utilising Cloud Computing, API’s based Integration and Data Analytics. 
• Experience in performing peer review and validation of others Architecture Designs & Architecture Design Patterns. 
• Experience in requirements elicitation, technology research, exploration of business opportunities for compiling highly professional options analyses and assessing them against a set of criteria that supports the solution recommendation(s). 
• Experience in specifying and designing large or complex systems/solutions that clearly translate and/or articulate the business specifications and benefits into the proposed solution design(s). 
• In Depth knowledge in Architecture, Design Principles of utilising IaaS, PaaS such as AWS, Azure, Hybrid Cloud etc to Design & Build Web, Mobile Applications for those Infrastructure Platforms. 
• In Depth knowledge of Best Practices around Cloud Platform Architectures. 
• In Depth knowledge in Architecture, Design Principles of Web 2.0, Mobile App Technology and emerging Web 3.0 standards and staying updated on Industry Trends such as AI, ML, RPA etc. 
• Excellent written and verbal communicator with ability to engage & influence stakeholders at all levels. 
• Ability to work in an Agile environment. 
• Bachelor’s degree in computer science or information Technology. 
• Demonstrated knowledge of TOGAF, ITIL (nice to have). 

Responsibilities: 

• Ability to Architect, design application software using the languages and technologies of the .NET framework.  
• Ability to Design, Develop and improve an application software and design technical architecture supported by writing technical and functional documentation. 
• Work closely with Product Owners, Business Analysts, Project Managers, Other Vendors and various other Business Stakeholders. 
• Ability to vet the Business Requirements Definition (BRD), put forward Solution Options, provide improvements for innovation and provide Solution Governance. 
• Produce Robust Digital Architecture Framework utilizing Industry Standard Architectural & Design Principles and present it back to Architecture Community and Forum. 
• Ability to present the Solution Architectures, Designs to Architecture Review Board (ARB) for Endorsement. 
• Ability to scope, prioritise and deliver work within time-bounded sprints. 

Tech Skills Required: 

• Experience working with .NET framework or relevant experiences (Essential) 
• Experience working with JavaScript frameworks such as ReactJS, Node.js, etc. 
• Experience working with Swift or Kotlin eco system, Android app development eco system. 
• Experience design, build web-based applications in C#, HTML, JavaScript, VBScript/ASP, .NET. 
• Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle. 
• Experience working in agile methodology using tools such as JIRA, Bitbucket, Confluence etc. 
• No SQL, RDBMS, Graph, Message Queues. 

Desired Candidate Profile

• Qualification -B.E/ B.Tech and/or MBA
• Experience of 5-9 years in related industry/ product categories
• Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
• Exposure in developing and working with factories in China is essential
• Talent in negotiations and networking
• Aptitude in decision-making and working with numbers
• Strong verbal and written communication skills
• Demonstrated ability to analyze and resolve problems