Associate – Business Development & Partnerships

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: Salesforce Developer

Job location: Ahmedabad

Experience: 2+ years

Job Description

Salesforce Developer 

Job Summary:

We are seeking a skilled Salesforce Developer with 3+ years of experience to join our dynamic team. The ideal candidate will have hands-on experience in designing, developing, and deploying Salesforce solutions. You will work closely with business stakeholders, administrators, and other developers to build scalable applications and enhance our Salesforce ecosystem.

Required Skills & Qualifications:

• Considerable of experience in Salesforce development.
• Strong expertise in Apex, LWC, Aura Components, Visualforce, SOQL, and SOSL.
• Experience in Salesforce administration, configuration, and customization.
• Knowledge of asynchronous Apex (Batch, Queueable, Future methods, Scheduled jobs).
• 
  
• Strong problem-solving, analytical, and communication skills.

Why Join Us?

• Work on cutting-edge Salesforce projects with a talented team.
• Opportunity for growth, training, and certifications.
• Flexible work environment with a focus on innovation and collaboration.

Key Responsibilities:

• Design, develop, test, and deploy customized Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, Triggers, and Flows.
• Integrate Salesforce with external systems using REST/SOAP APIs.
• Collaborate with business teams to gather and analyze requirements, translating them into technical solutions.
• Optimize existing Salesforce configurations, workflows, and automation processes for efficiency and scalability.
• Implement best practices in Salesforce development, including governor limits, security, and performance optimization.

Job time : 10:00 AM to 7:00 PM IST

Minimum Qualifications

B.E/B.Tech IT/Comp.

Preferred Qualifications

B.E/B.Tech IT/Comp.

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website - www.ufaber.com Who are weuFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.

Role and Responsibilities-

 Dialing 50-80+ calls and counselling students who have enquired about the product/ services.

 Scheduling free demo lectures for the students.

 Doing post demo calls and closing sales.

 Maintaining a pipeline of all sales administration using CRM software.  Work on targets and under pressure as this is a hardcore sales profile.

 Flexible to work on additional days and hours

Job Description – Sr. Full Stack Developer

Summary

You will be responsible for the full software development Lifecyle.

Core Accountabilities

• Motivate, develop, coach, and formally appraise the Software Development team.
• Monitor & co-ordinate any management information and capacity relating to the work of the team.
• Responsible for leading the software development team and providing technical guidance.
• Responsible for full stack, architectural, solution design specification and documentation.
• Responsible for the design, development, modification, maintenance, testing and deployment.
• Develop fully integrated back-end to front-end innovative solutions.
• Design, develop and maintain database solutions associated to data driven platforms.
• Develop to high quality coding standards.
• Responsible for project version control, coding standards, branching strategy and deployment.
• As part of the full development life cycle you will be responsible for continuous integration testing, Unit Testing and Performance Testing.
• Provide advanced technical support escalated from the development support team for all Voyager systems, solutions, and data sets.
• Scope and define detailed product backlog item descriptions that feed into sprint planning.
• Provide effective technical analysis, design requirements and relevant documentation.
• Using appropriate tools to define and communicate the required solution. These may include user journeys, prototypes, and wireframes.
• Coordinate release and sprint planning & conduct daily scrum meetings.
• Develop and maintain a thorough and up-to-date working technical knowledge of digital solutions and the Voyager Worldwide product suite.
• Develop and maintain a detailed technical understanding of our products, systems, technologies, architecture, and data sets.
• Develop and maintain a thorough and up-to-date working technical knowledge and understanding of AI, ML and RPA technologies.
• It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post.

Qualifications & Experiences

• 8+ years’ software engineering experience in developing data driven based software solutions.
• 2 years’ leading end to end full stack design, development and implementation.
• Excellent working technical knowledge and understanding of AI, ML and RPA technologies.
• C#.Net: i.e. (.Net Frameworks, WPF, WCF, MVC, MVVM, XAML, Xamarin)
• Python: i.e. (TensorFlow, Keras, Theano, Scikit-learn, PyTorch, NumPy, Pandas)
• JavaScript: i.e. (ES6, Node.js, NPM, Sails.js, Ember.js, React, Mocha, Electron)
• JavaScript framework experience (e.g., Ember, React, Angular)
• jQuery, CSS, and HTML
• Excellent working knowledge and understanding of version control systems such as SVN, TFS & GIT.
• Strong SQL Database design and programming skills.
• Excellent working knowledge and understanding of project management tools such as VSTS DevOps

Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer

Experience: 10+ years of SAP SF Techno-Functional experience

Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore

Technical Skills Required:

• 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
• 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
• Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
• Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
• Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
• Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
• Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
• SAP Certifications – CPI is required
• Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
• Good knowledge around MDF, and associated system configuration is preferred

Roles & Responsibilities:

• Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
• Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
• Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
• Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
• Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
• Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
• Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
• Experience working with international clients at onsite locations will be an added advantage
• Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
• Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements

Inter-Personal & Soft skills required:

• Positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Excellent written and verbal communication skills
• Proactive, self-directed, resourceful, and highly organized
• Team player: Team management skills, self-driven and ability to work independently
• Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
• Ability to explain SAP concept to business in non-technical terms

• Lead Flutter project for Fintech services.
• Develop new features, bugfixing and continuous improvement of the app.
• Willing to make high performance apps with great and clean UX/UI Required Skills.
• Candidate must have 2+ years of experience in the commercial development for native platforms Android (preferable) or iOS.
• Flutter experience 1+ years • Experience in the teamwork using git is the must.
• Mobile apps architectures knowledge.
• Good understanding of BLoC, RxDart, Clean Architecture and SOLID.
• Experience in using native Android or iOS code in Flutter project.
• Experience with the REST integrations is the must.
• Figma experience is the advantage.

What you need to have:

Stackera is a leading software consultancy seeking creative and skilled developers to join our fast-growing team. Our mission is to design and develop technology that improves the lives of its users while providing an exceptionally high level of service to our fintech clients.

We are looking for developers who want to be part of a fast-paced, dynamic environment, where everyone's opinions and efforts are valued. We hire outstanding professionals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work.

If you have the desire to be a part of an exciting, challenging, and rapidly-growing software development consultancy, and if you are passionate about software development and creating the finest in fintech read below.

• Work as part of a team to build React Native iOS / Android applications
• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel-perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work as part of a team, which will include other React Native developers, a project manager, QA professional, and a designer.
• Complete two-week sprints, and participate in sprint retrospectives and daily stand-ups.
• Assist with building estimates.
• Interface with clients via Flock, Slack, Zoom, and email.
• Track your time throughout the day.
• Work with modern tools including Jira, Trello, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise. Follow Stackera's detailed development process

Requirements:

• 1+ years of professional experience working with React Native.
• 2+ years of professional software development experience.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• Ability to identify with the goals of our clients and dedicate yourself to delivering on the commitments you and your team make to them.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• English skills (ability to effectively communicate via written and spoken English).
• A passion for software development. It's not just your career, it's also your hobby. You're constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
• You work well within a team environment and enjoy working in the office with your colleagues.

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).