Assistant Manager/Manager- Marketing

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale Distribution, Manufacturing, and Specialty Retail.

Unilog’s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Job Details

• Designation: Principal Engineer – Solr
• Location: Bangalore / Mysore / Remote
• Job Type: Full-time
• Department: Software R&D

Job Summary

We are seeking a highly skilled and experienced Principal Engineer with a strong background in Apache Solr and Java to lead our Engineering and customer-led initiatives. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our search platform while providing expert-level troubleshooting and resolution for critical production issues.

This role will involve designing the architecture for new platforms while reviewing and recommending better approaches for existing ones to drive continuous improvement and efficiency.

Key Responsibilities

• Lead Engineering and support activities for Solr-based search applications, ensuring minimal downtime and optimal performance
• Design and develop the architecture of new platforms while reviewing and recommending better approaches for existing ones
• Regularly work towards enhancing search ranking, query understanding, and retrieval effectiveness
• Diagnose, troubleshoot, and resolve complex technical issues in Solr, Java-based applications, and supporting infrastructure
• Perform deep-dive analysis of logs, performance metrics, and alerts to proactively prevent incidents
• Optimize Solr indexes, queries, and configurations to enhance search performance and reliability
• Work closely with development, operations, and business teams to drive improvements in system stability and efficiency
• Implement monitoring tools, dashboards, and alerting mechanisms to enhance observability and proactive issue detection
• Exposure to AI-based search using vector databases, RAG models, NLP, and LLMs
• Collaborate on capacity planning, system scaling, and disaster recovery strategies for mission-critical search systems
• Provide mentorship and technical guidance to junior engineers and support teams
• Drive innovation by tracking latest trends, emerging technologies, and best practices in AI-based Search, Solr, and other search platforms

Requirement

• 8+ years of experience in software development and production support with a focus on Apache Solr, Java, and databases (Oracle, MySQL, PostgreSQL, etc.)
• Strong understanding of Solr indexing, query execution, schema design, configuration, and tuning
• Experience in designing and implementing scalable system architectures for search platforms
• Proven ability to review and assess existing platform architectures, identifying areas for improvement and recommending better approaches
• Proficiency in Java, Spring Boot, and micro-services architectures
• Experience with Linux / Unix-based environments, shell scripting, and debugging production systems
• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK Stack) and log analysis
• Expertise in troubleshooting performance issues related to Solr, JVM tuning, and memory management
• Familiarity with cloud platforms such as AWS, Azure, or GCP and containerization technologies like Docker / Kubernetes
• Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced environment
• Certifications in Solr, Java, or cloud technologies
• Excellent communication and leadership abilities

About Our Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Training and development opportunities

Company Description

Web Glaze Services is an IT company based in New Delhi. We specialize in web development, digital marketing, print media, and app services. With over 8 years of experience, we have successfully delivered more than 500 websites and have expertise in SEO/SMO to help establish your brand. Our team of dedicated professionals is committed to providing top-quality IT services with 24/7 support.

Role Description

This is a full-time on-site role for a Sales Executive at Web Glaze Services. As a Sales Executive, your main responsibility will be to generate new leads and maintain relationships with existing clients. Specifically, you will focus on sales for our education portal, which includes calling and building relationships with schools and parents. Additionally, you will be responsible for meeting sales targets, conducting sales presentations, negotiating contracts, and providing excellent customer service. You will also be expected to analyze market trends to identify opportunities for growth and to develop strategies to improve sales performance.

Qualifications

• Minimum 1 to 2 years of proven experience in sales, preferably in the IT or education industry
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to build and maintain client relationships
• Knowledge of web development and digital marketing services
• Self-motivated with a results-driven approach
• Degree in Business Administration or related field
• Fluency in English and Hindi

• Manage accounts and financial operational activities
• Prepare Daily, Weekly and Monthly reports
• Record Maintenance for Factory and Admin Compliances
• Coordinate with auditor office about GST, TDS, and TCS Filings
• Manage the accounts team

Lead Data Engineer

Data Engineers develop modern data architecture approaches to meet key business objectives and provide end-to-end data solutions. You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems. On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product. It could also be a software delivery project where you're equally happy coding and tech-leading the team to implement the solution.

Job responsibilities

·      You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems

·      You will partner with teammates to create complex data processing pipelines in order to solve our clients' most ambitious challenges

·      You will collaborate with Data Scientists in order to design scalable implementations of their models

·      You will pair to write clean and iterative code based on TDD

·      Leverage various continuous delivery practices to deploy, support and operate data pipelines

·      Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available

·      Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions

·      Create data models and speak to the tradeoffs of different modeling approaches

·      On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product

·      Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process

·      Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes

Job qualifications Technical skills

·      You are equally happy coding and leading a team to implement a solution

·      You have a track record of innovation and expertise in Data Engineering

·      You're passionate about craftsmanship and have applied your expertise across a range of industries and organizations

·      You have a deep understanding of data modelling and experience with data engineering tools and platforms such as Kafka, Spark, and Hadoop

·      You have built large-scale data pipelines and data-centric applications using any of the distributed storage platforms such as HDFS, S3, NoSQL databases (Hbase, Cassandra, etc.) and any of the distributed processing platforms like Hadoop, Spark, Hive, Oozie, and Airflow in a production setting

·      Hands on experience in MapR, Cloudera, Hortonworks and/or cloud (AWS EMR, Azure HDInsights, Qubole etc.) based Hadoop distributions

·      You are comfortable taking data-driven approaches and applying data security strategy to solve business problems

·      You're genuinely excited about data infrastructure and operations with a familiarity working in cloud environments

·      Working with data excites you: you have created Big data architecture, you can build and operate data pipelines, and maintain data storage, all within distributed systems

Professional skills

·      Advocate your data engineering expertise to the broader tech community outside of Thoughtworks, speaking at conferences and acting as a mentor for more junior-level data engineers

·      You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

·      An interest in coaching others, sharing your experience and knowledge with teammates

·      You enjoy influencing others and always advocate for technical excellence while being open to change when needed

We are looking for a senior developer to produce and implement functional software/web solutions. You will work with upper management to define software requirements and take the lead on operational and technical projects.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. Your goal will be to develop high-quality software/websites that is aligned with user needs and business goals.

Description:

• Migrating legacy applications to new technologies
• Maintaining applications and troubleshooting
• Designing new software programs, websites, and applications
• Managing project timelines and tasks

Skills & Experience:

• Proven experience as Senior Developer
• Must know - asp.net, MVC Architecture, AJAX, REACTJS, HTML/CSS, MS SQL, JAVASCRIPT
• Python and/or NODEJS, JAVA is added bonus
• Well versed with SSO, Shibboleth and SAML
• Creating and integrating API's
• Should have good knowledge about networking
• Previous experience with applications based on SAML, SSO and CDN's.
• Must have basic knowledge about Identity Providers, access gateways and integration with SSO's

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success