Architect

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

We are seeking a creative and strategic Social Media Manager to oversee our social media presence across various platforms. You will be responsible for planning, implementing, managing and monitoring our social media strategy to increase brand awareness, improve marketing efforts and drive engagement.

Key Responsibilities:

• Develop, implement and manage social media strategy across platforms like Instagram, Facebook, LinkedIn and YouTube.
• Create engaging content tailored to each platform.
• Schedule posts, track performance and optimize based on insights and trends.
• Run paid social media campaigns.
• Respond to comments, messages and mentions promptly to build community.

Requirements:

• Bachelor's degree is must.
• Proven work experience as a Social Media Manager or similar role.
• Excellent communication skills.
• Ability to manage multiple projects and meet deadlines.

Location - Gurugram

Work from Office

6 Days, Sunday fixed off

Salary : 25k-40k (Depends on Interview and last drawn)

We seek a sharp, driven, and experienced Product Manager to lead our investments vertical, focusing primarily on mutual funds. This role requires someone who understands investment products deeply, has a user-first mindset, and can work seamlessly with design, tech, and business teams to build scalable solutions.

Key Responsibilities:

● - Own and evolve the investment products roadmap, with a strong focus on mutual funds.

● Understand advisor/distributor needs and translate them into intuitive product experiences.

● Collaborate closely with Tech, design, and sales to deliver high-impact product features.

● Conduct data-driven analysis to identify trends, performance, and growth opportunities.

● Ensure regulatory compliance and smooth integration with AMCs and backend systems.

● Conceptualise and run campaigns for employees and partners to drive product engagement and sales.

● Drive product adoption and engagement with internal teams and end users.

Requirements:

● 3+ years of product management or relevant experience in the financial services industry.

● Solid knowledge of investment products, especially mutual funds.

● Strong analytical and problem-solving skills with a data-oriented mindset.

● High attention to detail and structured thinking.

● Bonus: experience in sales or working closely with sales/distribution teams.

● Excellent communication and interpersonal skills; ability to influence cross-functional stakeholders.

● Business-savvy with a passion for improving customer outcomes. 

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

• Determines technical feasibility of features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.
• Exercises judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
• Create low-level design of modules of a software application through proper documentation and
• diagrams.
• Develops software solutions by studying requirements, clarifying customer/user needs, analysing data
• and processes and following established software development practices and processes.
• Develops proof of concepts for technical evaluation and early customer feedback
• Updates and shares knowledge by studying state-of-the-art development tools, programming
• techniques, and computing technology; reading professional publications
• Networks with internal and external personnel in own area of expertise.
• Skills:
• Good command in JavaScript/TypeScript. Knowledge of Java/Python will be a plus.
• Experience in Debugging/troubleshooting TypeScript code.
• Experience in API development (REST/GraphQL etc)
• Experience in development of Web and Mobile(android/iOS) applications
• Exposure of Parallel and Asynchronous programming
• Experience in writing Unit tests (Jest or any similar framework)
• Should be proficient in relational Database concepts (Postgres etc.)
• Knowledge of Non-relational Databases would be a plus.
• Good Understanding of Object-Oriented Programming Concepts.
• Good Understanding of Design Patterns.
• Good command of Data structures, Algorithms and Complexity.
• Good at problem solving and analytical skills.
• Experience with Source Code Versioning systems (Git etc)
• Understanding of Micro services Architecture would be a plus 

• Prepare strategic and operational plans for the Information Communications Technology (ICT) initiatives required for Client and to ensure that all necessary ICT tools, processes and systems are in place to meet the requirements of Client
• Technically supervise and manage all ICT program activities including lead design, development and implementation, technical guidance etc.
• Lead the overall project design, the development of a training strategy for ICT training, coordinate with contractors and other project partners on implementing ICT-related project activities, and oversee content development and management
• Lead the team in appointment of and ensure construction progress.
• Review performance of all the ICT systems/initiatives and Monitor contractors and vendors responsible for multiple implementations including progress and performance reviews.
• Project and program management to ensure ICT related tasks are completed with high standards within established timeframes and budgets; Review and be cognizant of all regulatory and statutory requirements.

Fresh graduates or up to 4 years of experience in HR role

Startup experience preferred

Manage hiring and day to HR operations of our engineering team

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Requirements:

• Strong passion for Programming in general and Android App development in specific.
• Strong problem-solving skills.
• Strong system design and architecture skills - specifically for android.
• Curiosity to tinker around, explore new paradigms, and strong zest for continuous improvement.
• Over 4+ years of Android App development experience with strong basics and complete exposure to Android development.
• Idea/experience of unit and instrumentation testing in Android E2E App development and/or experience of developing SDKs is good to have.

Role and responsibilities: 

• B2B marketing.
• Contacting and approaching corporate clients i.e. HR Managers, administrations, marketing heads etc., of well-known companies in Bangalore. (Resources and data base will be provided, leads will be given daily basis), No cold calling, Not Call centre job.
• Fixing meetings with them, briefing them about our services & products over the meeting and cracking the deal.
• Following up the order placed by them and closing the deal.
• No targets, no deadlines.
• Your team will have 2-3 interns who will be working below you. You have to delegate work to them.
  
  
  Skills Required: 
  
  • Excellent communications skills
  • Good convincing skills
  • Extrovert
  • “Can do” attitude, flexibility and ability to respond quickly and creatively to changing requirements.
  • A very positive approach
  • Negotiation skills
  • Client relationship management
  • Must have outgoing personality and enjoy daily contact with a wide variety of people.
  • Must be quick thinking, decisive and self-confident.

   

   

  Reporting to: -Managing Director only.

  Timings: - 

  Monday to Friday 10:30 am to 7:30pm.

  Saturday: 10:30 am to 6:00 pm.

  Salary:15-30k PM  +incentives (Travel and other expenses incurred by the marketing Executive are reimbursed) 

• Qualification: anygraduate (B.com, BBA, BMS, BTECH ETC.)                                                                                                                                                                                      Experience: Fresher - 2year experience
  Probation Period:3 months
  
  We provide a complete training session for all our candidates, this helps them to boost their morale irrespective of their education earlier.