Application Support Engineer

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is a full-time WFH NIGHT SHIFT role.

The role is fully remote, but the client is conducting a drive on a given date and place.

19th, 20th April: Kolkata

Candidates who are not from Kolkata will attend the Virtual Interview Drive.

All the rounds will be online.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, plans.
• Identify potential issues and collaborate with leadership when needed, to develop contingency
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation
• schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the
• successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
• Other duties may be assigned and/or modified as business needs change

Responsibilities:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

We are searching for an experienced Product Manager with a minimum of 4 to 5 years of relevant experience in the E-commerce industry, ideally with technical knowledge related to e-commerce websites. As a Product Manager, your role will be pivotal in driving the development and enhancement of our e-commerce platform. Your primary objective will be to ensure the successful delivery of innovative and customer-centric product features and functionalities.

Responsibilities:

• Formulate and execute a comprehensive product strategy and roadmap for our e-commerce website, aligning it with business objectives and customer requirements.
• Conduct thorough market research and competitive analysis to identify industry trends, customer preferences, and best practices.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, to define precise product requirements and specifications.
• Prioritize product features and enhancements based on their business value, customer feedback, and market demands.
• Work closely with the development team to ensure prompt and high-quality delivery of product releases.
• Monitor key performance indicators (KPIs) and perform data analysis to evaluate the performance of our products and identify areas for improvement.
• Gather and analyze user feedback, conduct user testing, and iterate on product features to enhance the overall user experience.
• Stay up-to-date with industry trends and technological advancements in the e-commerce space, leveraging this knowledge to drive product innovation.
• Collaborate with stakeholders to define and execute effective go-to-market strategies for new product launches and feature releases.
• Act as a product evangelist, effectively communicating the product vision, strategy, and value proposition to internal teams and external stakeholders.

Qualifications:

• Possess a Bachelor's degree in a relevant field (such as business, computer science, engineering, or a related discipline). An MBA or equivalent qualification is desirable.
• Have at least 4 to 5 years of experience as a Product Manager, preferably in the E-commerce industry.
• Demonstrate a strong technical understanding and knowledge of e-commerce platforms and associated technologies.
• Showcase a proven track record of successfully delivering and launching customer-focused products and features.
• Exhibit familiarity with agile product development methodologies and experience collaborating within cross-functional teams.
• Possess an analytical mindset with the ability to gather and interpret data for making informed product decisions.
• Display excellent communication and interpersonal skills, with the capacity to collaborate effectively and influence stakeholders at all organizational levels.
• Showcase strong problem-solving abilities and strategic thinking, while also paying meticulous attention to detail.
• Have a results-oriented mindset with a focus on driving business growth and ensuring customer satisfaction.
• Demonstrate a genuine passion for e-commerce and remain up-to-date with industry trends and best practices.

Experience - All levels

Location - Jhandewalan, New Delhi

Preferring Immediate joiners

We are looking for kickass Developers to join our team (all levels).

Apply here - https://airtable.com/shr7oQYP6osnpqLNN

We are an ed-tech company, helping passionate Game and Web3 Developers build their career by upskilling them through mentorship and placement support. If you are someone who does not like to stick to one boring job and keep working on the same skill throughout your career and love experimenting with your work then Outscal is definitely the right place for you.

Ideal Candidate

• Bachelors degree in computer programming, computer science, or a related field.
• Proven 1+ years of experience of working as a Full-stack or Back-end or Front-end developer.
• Must have good understanding of Javascript, Node Js, ReactJs, databases (MySql, Mongo, Firebase, etc).
• Must have good knowledge of Data Structures and Algorithm.
• Excellent analytical and time management skills.
• Strong CS fundamentals and problem solving skills is a must.

Good to have:

• Familiarity with discord bot, no-code automation tools like Zapier, Automate.io, Airtable and their api’s is a plus.
• A basic understanding of html, css
• Interest in game industry, since you will be working with people crazy for developing and playing games.

Why you might be excited about us:

• We are a funded start-up, recently closed our seed funding with Kalaari Capital and with few renowned investors in past like - Village global, FirstCheque, some experience founders such as Anand (FB, Snapdeal), Srini (Founder, TutorVista), Ambareesh (Founder, Pepperfry) and many more!
• We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say great things about us!

Compensation & Benefits

This role comes with:

✔️ Competitive Salary

✔️ Annual Bonus

✔️ Stock Options

✔️ Unlimited Leaves (oh yes! we don’t track leaves)

What we expect

• You need to stay active and keep and eye on the regular updates
• Efficient time management is encouraged.
• Take ownership of your work and can work independently on assigned projects/tasks.

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

About Company:

ACKO General Insurance: Acko is India’s first online-only insurance company focused on independent general insurance with its entire operations offered through the digital platform. Being India’s first online-only insurtech player Acko plans to launch low-cost, small-ticket insurance products based on data analytics. Acko plans to create products and deliver opportunities in areas where there are gaps such as personalized insurance products based on user consumption behaviors. Distribution will be key for Acko as it competes with the large insurers which have massive reach. Acko will bring out multiple product lines, offer bespoke pricing and products catering to specific segments and create products for the internet economy. Low cost products for the rural sector will also be key over a period of time, delivered via technology. Website: https://www.acko.com/">https://www.acko.com/  

We are a Series C funded company and backed by a marquee set of investors like Mr. Binny Bansal, Amazon, Accel, SAIF, Catamaran etc. Our total funding till date is $143 Million. 

ounding Team:   

Varun Dua, Founder and CEO
Amit Upadhay, CTO (Ex- BrowserStack, CoverFox, Alumni IIT Bombay)
Deepak Angrula, VP Engineering (Ex-CoverFox, Alumni IIT Bombay)
Vaibhav Shah, VP Engineering (Ex-Tesco, Ola , Alumni IIT Bombay)

Job Description:

Here’s what you'll do:

•  Lead and mentor a team of 6-10 talented engineers.
•  Develop, test, and deploy features across the entire stack alongside your teammates.
•  Responsible for hiring, mentoring and development of our team of engineers to grow a

high-performance engineering organization.

•  Collaborate with product & technology teams to deliver major initiatives that drive our

customer growth.

•  Guide engineering technical strategy and roadmaps.
•  Commitment to high code quality and delivery requirements.

Here's what we're looking for :

•  Minimally 8 years of work experience on large-scale and high-traffic projects, preferably in consumer-focused product startups.
•  Minimally 2 years of hands-on technical leadership or people management.
•  Hands on experience working with Web Back-end.
•  Strong hands on coding, design, and architectural skills.
•  Comfortable with ambiguity and rapid change: excited about pushing out lots of code

quickly and constantly iterating.

•  Experience with hiring and building self-sustaining teams.
•  Thorough and methodical: you enjoy working with data and using it to make informed business decisions.
•  Empathetic and user-focused: you care deeply about the product experience, you understand users’ motivations and frustrations, and you genuinely want to help them.
•  Empathetic and employee-focused: you care deeply about the people in your team,helping them to achieve their professional goals, and enabling them to do the best work of their lives.

• Highly customer-obsessed thinking with a deep understanding of customerneeds and aspirations
• Own the product strategy and roadmap.- Partner with the business team tounderstand business goals and translate them into short term and long-term productroadmaps.- Comfortable in generating a 3-year strategic vision as well as a weekly statusupdate.
• Generate detailed Product Requirement Document (PRD) based oninputs from all key stakeholders.Integrate usability studies, research and market analysis intoproduct requirements to maximise user satisfaction.
• Work very closely with world-class Engineering, Data Sciences and QA teams throughout the product development life cycle.- Define the product acceptance testingcriteria, ensure that they are met.
• Stay abreast with new innovations and the latest technology trends andexplore ways of leveraging these for improving the product in alignment with the business.
• Attention to detail with an ability to work with user interfacedesigners and usability experts to deliver habit-forming products with a low learning curve