Analytics and BI Head

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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Responsibilities:

Job Description

Design, develop, customize, and maintain SharePoint solutions (SharePoint Online and/or On Premise).

Develop and customize SharePoint components such as lists, libraries, workflows, forms, and web parts.

Build solutions using SPFx (SharePoint Framework), JavaScript, TypeScript, HTML, and CSS. Customize SharePoint using Power Platform components (Power Apps, Power Automate) where applicable. Integrate SharePoint with external systems and APIs.

Manage permissions, security, and governance within SharePoint environments. Perform migration activities from legacy systems or older SharePoint versions to SharePoint Online.

Troubleshoot and resolve SharePoint-related issues and performance bottlenecks.

Collaborate with business users, architects, and QA teams to gather requirements and deliver solutions.

Prepare technical documentation and provide support during UAT and production deployments. 

We are looking for a Ingredients HORECA Sales to grow business with hotels, restaurants, cafes, and catering clients. The role focuses on acquiring new accounts, managing key customers, and driving sales of food ingredients within the HORECA segment.

Key Responsibilities:

• Identify and onboard new HORECA customers across hotels, restaurants, cafes, and caterers.
• Manage and grow sales with existing foodservice accounts to achieve volume and revenue targets.
• Identifying market potential in order to establish new account, achieve food service sales volume, revenue and profitability goals.
• Execute local promotions and sales initiatives to increase product usage and brand visibility.
• Monitor pricing, contracts, and customer performance to ensure profitable growth.

Requirements

• Graduate in Hospitality, Food Technology, or related field.
• 8–15+ years of experience in HORECA / Foodservice sales.
• Strong network within HORECA customers.
• Good communication and negotiation skills.
• Proven ability to meet sales targets.

Benefits

• Collaborative work environment
• Performance-based incentives

About the organization:

Our client is a leading B-school offering hands on education in business where the classes are led by top industry leaders and practitioners. The school aims to prepare students to be successful professionals in today's fast-changing economy by offering insights from leaders in various fields.

Roles and Responsibilities:

• Providing counseling sessions to advise the student and their parents about their learning needs.
• Scheduling appointments and conducting online demo sessions daily including follow-up sessions.
• Understanding customer profiles & problems to explain the implications of ineffective learning methods.
• Creating the need for smart learning and advising student-parents to subscribe to solutions.
• Handling objections and negotiating prices to generate sales revenue.
• Continuously upgrading product knowledge and sales skills to exceed the growing sales target.

Requirements:

• Knowledge in E-Learning from K -12 to working professional courses
• Experience working with sales tools - CRM
• Excellent English verbal and written communications skills
• You are enthusiastic and willing to work relentlessly to achieve and exceed business targets.
• You thrive in a fast-paced ambiguous work environment.
• Ability to multitask, prioritize, and manage time effectively.

• Work very closely with development teams to ensure technical specifications and final product meet business requirements. 
• Responsible for setting up and implementing test automation strategy from a Functional and Non-functional perspective for one module or multiple modules who you work with.
• Understand User Experience, design thinking, and its importance to product features.
• Responsible for the addition of new capabilities and features in the automation framework which is used by the entire QA team for test automation.

• +3 years of exposure to manual testing on different methodologies.
• Experience in generating test cases.
• QA knowledge in test automation for products or systems.
• Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and Performance testing.
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Experience in generating Test Case documentation.
• Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter, Appium, and Cucumber 8. 8. Framework
• Good to have knowledge of Jenkins (CI)
• Extent Report generation in selenium
• Programming language - Java (preferred), Javascript, Database

Role : Head – Key accounts and strategic partnerships ( Unified Comm )

Qualification : Btech desirable with additional Business Diploma / Degree

Function – Drive both Wholesale & Enterprise VOIP Business Revenues on national and Global phase,

                    VOIP Business includes Outbound VOIP ( Traffic of Call Centre , CLI , NCLI ) and Inbound VOIP ( DID’s , Two Way DID’s , Toll Free No’s , VMN’s etc )

                    Should have handled min of a Annual Million USD Revenue business Portfolio

                    Enterprise VOIP SIP Trunks and SIP Trunk Solutions

                    Unified Comm Solutions Like MS Teams Direct Routing Services or others

                    SMS Services exposure with A2P ( Application to Person ) SMS

                    NOC support co-ordination Understanding

Skills – Should be having Solution sale bent of mind to enhance penetration in Enterprises/ SME’s and creating Value .

Characteristics – Should be a Self Motivated Individual willing to excel in his career

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.