Analytics Data Engineer

We are the Country's leading Private Security Agency and Facility Management Company, having 75 branches and a manpower of around 40000 across!

Candidate must have:

1. Good knowledge of various labour laws

2. Registers and documents to be maintained under Acts

3. Must have handled labour audits

4. Working knowledge of handling Simpliance, ComplyHR, Teamlease, Ascent HR will be added advantage

5. Should respect timelines and meet deadlines

6. Must have 5-6 years of relevant experience

7. Minimum a Graduate

• Design, develop, and maintain Java applications using industry-standard best practices.
• Write clean, efficient, and well-structured code.
• Collaborate with other team members, including product managers, designers, and testers, to ensure project success.
• Troubleshoot and resolve technical issues.
• Stay up-to-date with the latest Java technologies and trends.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2+ years of experience developing Java applications.
• Strong understanding of Java programming concepts, including object-oriented programming, data structures, and algorithms.
• Experience with Java frameworks and libraries such as Spring, Hibernate, or JUnit.
• Familiarity with database management systems (e.g., MySQL, PostgreSQL).
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

• Design, implement, and test production- grade core robotic software components possibly  including perception systems, motion planning systems, or command and control systems. • Design, implement, and test software integration components with other robotic platforms and  warehouse management systems 
• Design, implement, and test customer- specific software components 
• Develop testing frameworks and support testing for core software components • Develop logging and data analytics systems for deployments 
• Follow production- level code design and development processes including detailed  documentation, code reviews, and structured release processes

Job Description

• Bachelor’s degree in software engineering, computer science or similar program.
  . Need 2+ years of experience in Sales force who is technically strong and capable of providing solutions.
  · Minimum 2 years into SFDC CPQ implementations.
  · Strong written and spoken English language communication skills
  · Deep knowledge on Salesforce configuration including objects, fields, profiles, roles, workflows, approval processes, process builders, etc.
  · Strong knowledge of APEX, Visualforce and the Lightning platform development framework
  · Solid understanding of data migration tools and processes with regard to Salesforce
  · Solid experience and knowledge developing integrations with Salesforce using REST or SOAP for example.
  · Ability to clearly answer questions on the different design options available on the Salesforce platform and the trade off’s which exist between different approaches
  · Lightning Components, Rest API , Apex Best Practices, Strong enthusiasm to learn new domains and technologies.
  . Should be able to lead the team and guide the juniors during the implementation.

Technical Skills

• Facilitate business process reviews to identify client requirements and processes. Able to convert client requirements into Salesforce CPQ design, leveraging Best Practices and minimizing the need for custom development. Configure Salesforce CPQ and Sales Cloud solutions
  • Atleast 1+ CPQ full project end to end implementations experience
  • Extensive experience in integrating 3rd party apps to salesforce CPQ
  • Extensive experience in configuring QCP (Quote Calculator Plugin), Custom Actions, Custom Scripts, Advanced Grouping, Price Rules, Product Rules, Summary Variables, Designing of custom CPQ Advanced Quote templates, Product Bundles, Configuration attributes, Types of Discount Schedules, Pricing Models
  • CPQ Certification is an added advantage.

Job Description for Intern- Product Design

Responsibilities:

• Creating user-centred mobile and web designs by understanding product requirements and user feedback.
• Present product ideas to relevant team members for brainstorming.
• Translating requirements into style guides, design systems, design patterns and attractive user interfaces.
• Executing all visual design stages from concept to final hand-off to engineering.
• Build wireframes, designs and prototype elegant interactive solutions.
• Work on the UI/UX Designs across multiple platforms, mobile and web.
• Maintain up to date on current industry trends and market conditions
• Coordinate with designers to ensure accurate communication and efficiency in the design phase
• Modify and revise existing designs to meet customer expectations

Key requirements:

• Relevant work experience as a product designer is preferred.
• 0-1 year of experience with UI/UX design.
• Proven UI/UX skills and experience.
• Demonstrable UI/UX design skills with a strong portfolio.
• Good command on creative designs, ideas and suggestions.
• Proficiency in Figma.
• Hands-On Prototyping experience (Figma).
• Excellent eye for aesthetic design and customer appeal.
• Good understanding of color science and combinations.
• Good communication and presentation skills.
• Knowledge of photoshop and illustrator tools will be a plus.
• Should be able to join on an immediate basis.

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness