Accounts Executive

Job Description: Senior Software Engineer – C# (RMS – Risk Management Systems)

**Location:** [Insert Location]

**Job Type:** [Full-time / Contract]

**Experience:** 4–8 years

**Domain:** Capital Markets / Risk Management / Trading Applications

Job Description:

We are looking for an experienced Senior Software Engineer with deep expertise in C# and distributed systems, to design and maintain mission-critical Risk Management Systems (RMS) used in trading environments. The role requires strong understanding of real-time order flow, risk checks, queue management, and multi-threaded processing.

Key Responsibilities:

RMS Development:

·       Design, develop, and optimize real-time RMS components using C# and .NET Framework (4.0/4.7.2).

·       Implement rule-based and exposure-based pre-trade and post-trade risk checks.

·       Develop in-memory data structures to handle millions of order and trade records efficiently.

·       Build high-throughput queues and modules to handle burst loads during market open and spikes.

·       Debug multi-threaded modules and ensure accurate and timely risk validation.

·       Build alerting, threshold evaluation, and notification modules for risk violations.

·       Collaborate with product and trading teams to translate risk rules into executable modules.

Tools & Technologies:

·       Version control: Git or TFS.

·       Database: SQL Server or in-memory cache (Redis) for real-time exposure tracking.

·       Experience with messaging systems or queues (e.g., MSMQ, ZeroMQ, Kafka) preferred.

·       Proficiency with AI-powered tools such as GitHub Copilot and ChatGPT.

·       Prompt engineering skills to utilize AI for test case generation, debugging, and optimization.

Domain Knowledge (Must-Have):

·       Strong understanding of capital markets, especially equity and derivative segments.

·       Working knowledge of Order Management Systems (OMS), RMS policies, and market behavior.

·       Experience with exchange protocols (e.g., FIX, TCP) and market data processing.

·       Ability to handle peak load conditions and large-scale order bursts.

Preferred Qualifications:

·       Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

·       Prior experience working on RMS or surveillance systems in broking or exchange domain.

·       Familiarity with trading APIs and pre-trade/post-trade workflows.

Critical Skills:

•           Knowledge of Intune / Autopilot

•           Knowledge of windows reset

•           Application downloads > recognize if something is blocked (Zscaler knowledge / or know how it works)

•           Macro’s knowledge

•           Communication skills

•           Proactive

•           Migrate user profiles, data, and settings to the new IT environment.

•           Ensure data integrity and security during the migration process.

•           Test and validate migrated data to identify and resolve any issues. 

•           Create and configure user accounts in the new IT environment.

•           Assign appropriate permissions and access rights.

•           Ensure seamless access to resources and applications

•           Provide training and support to end-users during and after the migration process.

•           Assist users with any issues or questions related to the new environment.

•           Develop and maintain user documentation and knowledge base articles.

•           Monitor the new environment for any issues or problems.

•           Troubleshoot and resolve any migration-related issues.

•           Provide ongoing support to end-users.

•           Strong technical knowledge of IT infrastructure, including hardware, software, and networks

•           Experience with end-user migration tools and techniques.

•           Proficiency in Microsoft Office Suite and other productivity tools.

•           Excellent problem-solving and troubleshooting skills.

•           Strong communication and interpersonal skills.

Preferred Characteristics

•           Ability to effectively communicate and instill confidence with peers and all key stakeholders.

•           Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.

•           Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.

•           Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units

•           Expertise in budget planning and financial management

•           Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business

•           Ability to manage geographically diverse teams and overcome the culture clashes that may arise

•           Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the business to explore digital business opportunities

•           Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

3+ years

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

• 2+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills

• Experience with Angular2+ and Node
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects

• Passionate about making an impact
• Self-driven & eager to learn new technologies
• Intellectually curious, interested to build complex systems
• Thrive in a highly independent, remote-first environment
• Keen to work with a globally diverse team

• Hybrid Work Option - Step out when you “want to” not when you “have to”
• Work from the comfort of your home or work at the office
• Support for setting up Home-office
• Flexible Work Hours -Work-life balance becomes a lot easier to maintain with the flexibility to plan your work hours 
• Flexible Leave policies
• Life needs a break - casual, parental, sick, or just random. To help you enjoy your leaves without guilt or excuses, we have a ‘no approval needed’ policy
• Health and Wellness - Constant encouragement to stay fit
• We encourage and support our team members to participate in memberships that promote team member health (physical, emotional, and psychological) and fitness
• Reimbursements for medical support
• Career ladder: the freedom to design your own path
• Well defined career ladders to grow, assess and explore your professional journey
• Learning opportunities
• In house learning platforms to partner with you in your growth story
• Wide range of courses and certifications

Do Your Thng 

https://doyourthng.com/ 

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Role: DevOps 

​​

Job Description:

We are looking for experienced DevOps Engineers to join our Engineering team. The candidate will be working with our engineers and interact with the tech team for high quality web applications for a product.

Required Experience

• Devops Engineer with 2+ years of experience in development and production operations supporting for Linux & Windows based applications and Cloud deployments (AWS/GC stack)
• Experience working with Continuous Integration and Continuous Deployment Pipeline
• Exposure to managing LAMP stack-based applications
• Experience Resource provisioning automation using tools such as CloudFormation, terraform and ARM Templates.
• Experience in working closely with clients, understanding their requirements, design and implement quality solutions to meet their needs.
• Ability to take ownership on the carried-out work
• Experience coordinating with rest of the team to deliver well-architected and high-quality solutions.
• Experience deploying Docker based applications
• Experience with AWS services.
• Excellent verbal and written communication skills

Desired Experience

• Exposure to AWS, google cloud and Azure Cloud
• Experience in Jenkins, Ansible, Terraform
• Build Monitoring tools and respond to alarms triggered in production environment
• Willingness to quickly become a member of the team and to do what it takes to get the job done
• Ability to work well in a fast-paced environment and listen and learn from stakeholders
• Demonstrate a strong work ethic and incorporate company values in your everyday work.

Job Title: Media Relations & Communication Executive

Years of Experience: 2-3

Working Geographies: International

Job Summary:

We are seeking to hire a Media Relations & Communication Executive who will be

responsible for building and maintaining a relation with media houses for the brand. The

Media Relations & Communication Executive will be responsible for promoting and

protecting the brand’s reputation by developing and executing media relations

strategies and plans for brand building/innovation, media promotions, news

communications, and public affairs initiatives.

Job Responsibilities:

• Responds to requests for information from the media.

• Establishes and maintains cooperative relationships with construction industry

bloggers, publishers, news portals, and media houses.

• Writes press releases and prepares information for the media to promote viAct.

• Plans or directs the development of media programs to maintain favourable public

and stakeholder views of the organization’s agenda and accomplishments.

• Ensure press releases for new product launch.

• Analyses the organization’s objectives, promotional policies, and needs to build

media relations strategies that influence public opinion and promote products,

ideas, and services.

• Maintains the organization’s image and identity.

• Draft’s speeches and schedules interviews.

• Prepares and edits organizational materials, newsletters and other publications for

external audiences.

• Collaborates with managers to identify trends and evaluate advertising to determine

whether it is in sync with the organization’s media relation efforts.

Public Relations Qualifications / Skills:

• Superior written and verbal communication skills

• Knowledge of writing media publishable drafts

• Ability to make media pitches