AI Analyst
at Leena AI
2 - 6 yrs
₹2L - ₹10L / yr
Remote, Gurugram
Skills
Artificial Intelligence (AI)
chatbot
LeenaAI has been founded by IIT Delhi Alumni. Leena AI is making workplaces better by
serving its customers with one of a kind enterprise HR Chatbot experience. LeenaAI has raised over $35 Mn from top Silicon Valley investors like Bessemer, Greycroft,
YCombinator, Elad Gil etc. Leena is being used by over 2000,000 employees globally in
companies like Coca-Cola, Sony, Tata Technologies, Marico, Vodafone, Cipla etc. and are
growing exponentially fast.
Job Description:
1. Build & Design conversational chatbots that can be directly deployed
for usage by a large volume of customers.
2. Build a training data for our machine learning engine to understand user queries.
3. Build FAQs from company policies.
4. Once system is live, need to debug the negative cases and correct it in the training data
built.
5. Manage End to End lifecycle of the data in the system till it achieves more than 90%
accuracy.
6. Build a master dataset of all the queries that comes into the system.
Requirements :
1. Adequate verbal communication skills in English. Ability to articulate
the solutions in simple & clear language.
2. Good analytical skills
3. Experience in handling customer queries/worked in chat support
4. Logical knowledge to make control flows.
5. Hands on experience in Microsoft Excel, Microsoft Word
Good to have:
1. Knowledge/Experience in building Chatbots using publicly available bot
platforms like Dialogflow, Microsoft Bot Framework, etc
serving its customers with one of a kind enterprise HR Chatbot experience. LeenaAI has raised over $35 Mn from top Silicon Valley investors like Bessemer, Greycroft,
YCombinator, Elad Gil etc. Leena is being used by over 2000,000 employees globally in
companies like Coca-Cola, Sony, Tata Technologies, Marico, Vodafone, Cipla etc. and are
growing exponentially fast.
Job Description:
1. Build & Design conversational chatbots that can be directly deployed
for usage by a large volume of customers.
2. Build a training data for our machine learning engine to understand user queries.
3. Build FAQs from company policies.
4. Once system is live, need to debug the negative cases and correct it in the training data
built.
5. Manage End to End lifecycle of the data in the system till it achieves more than 90%
accuracy.
6. Build a master dataset of all the queries that comes into the system.
Requirements :
1. Adequate verbal communication skills in English. Ability to articulate
the solutions in simple & clear language.
2. Good analytical skills
3. Experience in handling customer queries/worked in chat support
4. Logical knowledge to make control flows.
5. Hands on experience in Microsoft Excel, Microsoft Word
Good to have:
1. Knowledge/Experience in building Chatbots using publicly available bot
platforms like Dialogflow, Microsoft Bot Framework, etc
Read more
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About Leena AI
Founded :
2015
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Leena AI was founded with a belief that artificial intelligence can transform the way enterprises work. Our mission is to help enterprises build employee experience that puts people first. As a team, we encourage each other to innovate and grow every day.
Leena AI employee experience platform is powerful, flexible, and meets the needs of any enterprise. Even yours. Started by IIT Delhi grads in 2015, we are a YCombinator backed Forbes 30 under 30 : Enterprise Technology who have enabled enterprises like AirAsia, Kohler Co., OnePlus, People Matters, The Coca-Cola Company, Sony, Vedanta, Vodafone. to improve the employee engagement by conversational AI.
- We have developed Leena AI - the cognitive conversational AI platform to resolve your repetitive employee queries faster & improve employee experience. We help you with dipstick surveys to know the pulse of the organization with the happiness score and actionable insights for each team.
- We are present across all channels your employees use like Workplace, Yammer, Workchat, Skype for Business, etc; no download required.
Read more
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