AEM Developer- (Permanent Work From Home)

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Job Responsibilities:

• Brand Development: Create and revitalize logos, packaging, brochures, and internal branding. Elevate brand identities with compelling visual narratives.
• Develop mood boards and color palettes that align with the vision of the brand and client.
• Produce eye-catching social media creatives, including Instagram Reels and videos.
• Edit and produce high-quality video content for marketing campaigns, social media, advertisements, and other digital assets.
• Collaborate with other designers, marketing teams, and project managers to ensure alignment of creative vision and branding.
• Maintain up-to-date knowledge of design trends, video editing techniques, and best practices.
• Expertly use Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro).

What You Need to Bring:

• Experience: At least 2 years of design experience. You know the drill — and you do it well.
• Mastery of Tools: You’re a whiz with Adobe Photoshop, Illustrator, Premiere Pro, and After Effects. We’re talking top-tier skills, people!
• Creative Portfolio: Your portfolio is your superpower. Show us logos, branding, videos, and anything else that screams you’ve got it.
• Design Sense: You know typography like the back of your hand, and you understand the difference between what looks good and what looks amazing.
• Video Savvy: You can make a video go from “meh” to “mind-blowing.” Sound, effects, transitions — you know it all.
• Education: With 2 years experience in Graphic Designing and Bachelor’s degree in Graphic Design, Multimedia Design, or related field (or equivalent practical experience).

Data Scientist is responsible to discover the information hidden in vast amounts of data, and help us make smarter decisions to deliver better products. Your primary focus will be in applying Machine Learning and Generative AI techniques for data mining and statistical analysis, Text analytics using NLP/LLM and building high quality prediction systems integrated with our products. The ideal candidate should have a prior background in Generative AI, NLP (Natural Language Processing), and Computer Vision techniques. Additionally, experience in working with current state of the art Large Language Models (LLMs), and Computer Vision algorithms.

Job Responsibilities:

»    Building models using best in AI/ML technology.

»    Leveraging your expertise in Generative AI, Computer Vision, Python, Machine Learning, and Data Science to develop cutting-edge solutions for our products.

»    Integrating NLP techniques, and utilizing LLM's in our products.

»    Training/fine tuning models with new/modified training dataset.

»    Selecting features, building and optimizing classifiers using machine learning techniques.

»    Conducting data analysis, curation, preprocessing, modelling, and post-processing to drive data-driven decision-making.

»    Enhancing data collection procedures to include information that is relevant for building analytic systems

»    Working understanding of cloud platforms (AWS).

»    Collaborating with cross-functional teams to design and implement advanced AI models and algorithms.

»    Involving in R&D activities to explore the latest advancements in AI technologies, frameworks, and tools.

»    Documenting project requirements, methodologies, and outcomes for stakeholders.

Technical skills

Mandatory

»    Minimum of 5 years  of experience as Machine Learning Researcher or Data Scientist.

»    Master's degree or Ph.D. (preferable) in Computer Science, Data Science, or a related field.

»    Should have knowledge and experience in working with Deep Learning projects using CNN, Transformers, Encoder and decoder architectures.

»    Working experience with LLM's (Large Language Models) and their applications (For e.g., tuning embedding models, data curation, prompt engineering, LoRA, etc.).

»    Familiarity with LLM Agents and related frameworks.

»    Good programming skills in Python and experience with relevant libraries and frameworks (e.g., PyTorch, and TensorFlow).

»    Good applied statistics skills, such as distributions, statistical testing, regression, etc.

»    Excellent understanding of machine learning and computer vision based techniques and algorithms.

»    Strong problem-solving abilities and a proactive attitude towards learning and adopting new technologies.

»    Ability to work independently, manage multiple projects simultaneously, and collaborate effectively with diverse stakeholders.

Nice to have

»    Exposure to financial research domain

»    Experience with JIRA, Confluence

»    Understanding of scrum and Agile methodologies

»    Basic understanding of NoSQL databases, such as MongoDB, Cassandra

Experience with data visualization tools, such as Grafana, GGplot, etc.

We are working on AI for medical images. We need someone who can run pre trained models and also train new ones

Role : .NET Developer
Work Location : Pune -Bhavdhan (WORK FROM OFFICE)

Mandatory Skills
- C#.NET Core 3.1, 5
- MVC
- MS SQL Server/Any Data base

Optional Skills
- Microsoft Active Directory
- Cloud â€" Azure/AWS
- Angular/ React
- CI-CD

• Analyze, plan and develop requirements and standards in reference to the product pipeline.
• Create and manage the product plan for new tech integrations with the third-party vendors.
• Manage the current integrations with the third-party vendors for ongoing changes & requirements.
• Determine and define clear deliverables for the team members. Assign and oversee the daily tasks of technical personnel while ensuring the team is actively working toward established product milestones.
• Hold daily scrum team meetings to determine progress and address any questions or challenges regarding projects
• Establish and implement training processes and strategies for all technical personnel
• Ensure high test coverage and low post release issues through effective product planning.
• Prepare progress reports for senior management.

Qualifications

• Master's degree in Project Management or related technical field required
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacle

We are seeking Sr. Software Engineers with hands-on C++/C# programming and unit testing skills. This person will be responsible to design, develop, troubleshoot and debug software programs for laboratory medical device new product development. The incumbent practices code quality, refactoring and unit testing.

Responsibilities

• Prototype, design, implement, unit test and maintain Windows based software applications
• Participate in cross-functional project teams to develop medical device software
• Work with multi-discipline teams on new production introduction project while adhering to software development and source control processes
• Document software, write technical specifications for interfaces and testing

Qualifications

• Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
• Experience designing and developing C++/C# based solutions and experience with any user interface development (UWP / WPF)
• Expert in Unit Testing, OOA/OOD development methodologies and design principles
• Experience in Agile development processes and philosophies
• History of timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction.

Nice to Have

• Experience in medical device design & development is a plus
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology or flow cytometry systems is a plus
• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
• Experience in software code and build management is a plus

Skill Set:

• Strong knowledge in SQL Server
• Program and develop SQL scripts, tables, views, stored procedures, functions, triggers & constraints.
• Scripting (PowerShell, shell scripting)
• Azure Database (Nice to have)
• Experience with backups, restores and recovery models.
• Familiarity with database design, documentation and coding.

 Responsibilities: 

• Configures and validates database backup routines on a regular basis.
• Establish a regular data retention plan.
• Optimizes database performance through the use of database performance tuning techniques and tools.
• Require extensive familiarity with data management principles and best practices in order to properly store, migrate, and structure data for multiple applications.

React.js Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.