MyOperator

Roles and Responsibilities

Job DescriptionKey Objectives-

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

Responsibilities-

• Manage a portfolio of accounts, developing and executing account plans to meet revenue targets.
• Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
• Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
• Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
• Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities

Requirements

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
• 1-3 years of relevant experience in enterprise account management within the SAAS or allied industries.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Strong business acumen and the ability to understand complex customer environments.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
• Proficiency in using CRM tools and other sales productivity software.
• Knowledge of the Indian enterprise market and telephony solutions is advantageous.
• Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
• The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits

Perks & Benefits:

• Competitive salary with high-performance incentives.
• Career growth opportunities in a fast-growing SaaS company.
• Training & mentorship from industry experts.

About MyOperator:

​

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

As an Enterprise Account Manager, you’ll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 4–6 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. You’ll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies.

Key Objectives:

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisitions.

Responsibilities:

• Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
• Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
• Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
• Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's Business AI Operator platform and its unified solutions, differentiating them in the market. 
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
• Participate in industry events, conferences, and networking

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field (MBA is a plus).
• 4–6 years of experience in Enterprise Account Management, SaaS, or AI/communication solutions.
• Proven track record in meeting/exceeding revenue goals and scaling accounts.
• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management.
• Technical fluency to discuss AI-powered products and telephony/automation solutions.
• Data-driven approach to performance measurement and optimization.
• Skills:
• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Technical fluency to discuss AI-powered products, GenAI Chatbots & Voice-bots, WhatsApp Business API, and advanced telephony/automation solutions 
• A data-driven approach to performance measurement and optimization.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits

• Career growth opportunities in a fast-growing SaaS company.
• Training & mentorship from industry experts.
• Account Manager (Enterprise Business Group): Drive account growth and customer retention.
• Senior Account Manager: Lead larger accounts and mentor teammates.
• Account Director: Own strategy for key accounts, drive growth at scale, and manage a team.

About MyOperator

MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in

assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

● Build in-depth knowledge of our products and services to assist customers effectively.

● Deliver prompt, professional, and accurate support across chats, emails, and calls.

● Aim for high First Contact Resolution (FCR) in all interactions.

● Address customer inquiries around quotes, orders, delivery status, complaints, returns,

and warranties.

● Manage support tickets with clear and well-written responses.

● Meet daily and weekly performance targets, both individually and as a team.

● Share insights and feedback with the team to improve customer experience and internal

processes.

Requirements

● 1–2 years of experience in customer support, preferably in software, IT, or internet-based

services.

● Strong written and verbal communication skills.

● Ability to manage time effectively and handle multiple tasks.

● Comfortable working with basic software tools and platforms (tech-savvy preferred).

● A willingness to learn, adapt, and grow in a dynamic environment.

Benefits

● Supportive and collaborative team culture

● Opportunities to grow and develop professionally

● Work with a purpose-driven brand that values customer satisfaction

You may also check our company profile at

http://myoperator.com/. Let me know if you have any questions.

You can also check the below pages for your reference-

MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatoroffi cial/

MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cial

Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/

Company Description

About

MyOperator

MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus.

You’ll play a key role in

assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

● Build in-depth knowledge of our products and services to assist customers effectively.

● Deliver prompt, professional, and accurate support across chats, emails, and calls.

● Aim for high First Contact Resolution (FCR) in all interactions.

● Address customer inquiries around quotes, orders, delivery status, complaints, returns,

and warranties.

● Manage support tickets with clear and well-written responses.

● Meet daily and weekly performance targets, both individually and as a team.

● Share insights and feedback with the team to improve customer experience and internal

processes.

Requirements

● 1–2 years of experience in customer support, preferably in software, IT, or internet-based

services.

● Strong written and verbal communication skills.

● Ability to manage time effectively and handle multiple tasks.

● Comfortable working with basic software tools and platforms (tech-savvy preferred).

● A willingness to learn, adapt, and grow in a dynamic environment.

Benefits

● Supportive and collaborative team culture

● Opportunities to grow and develop professionally

● Work with a purpose-driven brand that values customer satisfaction

You may also check our company profile at http://myoperator.com/. Let me know if you have any questions.

You can also check the below pages for your reference-

MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatoroffi cial/

MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cial

Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/

You

• Ensure reliable operation of CI/CD pipelines
• Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
• Logging, metrics and alerting management.
• Creation of Bash/Python scripts for automation
• Performing root cause analysis for production errors.

• 2 years experience as Team Lead.
• Good Command on kubernetes.
• Proficient in Linux Commands line and troubleshooting.
• Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
• Hands-on experience with CI tooling preferably with Jenkins.
• Proficient in deployment using Ansible.
• Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloud formation etc.
• Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
• Scripting languages: Bash, Python, Groovy.
• Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.