Tenmiles

We are looking for a highly skilled Front End Developer who is passionate to create a user- friendly environment by writing code on the client side of our web applications. This is a great opportunity to work on existing and new applications, and gain tremendous experience in multiple functional areas setting the stage for a well rounded career in development. Responsibilities Collaborating with back-end developers and designers to build and maintain high quality products on the web Developing new user-facing features Taking ownership of the features built and maintaining them by using software engineering best practices Constantly learning new best practices and technologies and adopting them Requirements Proficiency in web markups including HTML5 and CSS3 Strong fundamentals in Javascript and clear understanding of Javascript classes, prototype based inheritance, modules, etc Knowledge of Javascript frameworks such as AngularJS / EmberJS / ReactJS and libraries like Backbone / JQuery Experience in CSS preprocessors like SASS and LESS Working knowledge of cross-browser and cross-platform design issues Willingness to learn new best practices and technologies

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)