Tech Prescient
https://techprescient.comAbout
Tech Prescient delivers cutting-edge software product development and technology services, with a core focus on Identity and Data solutions for modern enterprises.
At the forefront of Digital Engineering and Enterprise Modernization, we accelerate innovation with our AI powered platforms, Identity Confluence and Data Confluence.
With deep technical expertise and domain insight, we help enterprises unlock smarter, faster, and more secure outcomes built for what's next.
Our vision is to be the most reliable and trusted technology partner for our customers. We aspire to be a globally admired company in our category and be recognized for speed of execution, quality of deliverables and high customer satisfaction.
We partner with our clients at all stages including ideation, design, development, testing, deployment, and support.
Tech stack
NodeJS (Node.js)
Angular (2+)
Python
Django
Flask
React.js
Java
Spring Boot
Amazon Web Services (AWS)Candid answers by the company
We have core expertise in the following areas:
- Identity Lifecycle Management: Automate & secure your Identity Lifecycle by streamlining user access management from onboarding to off-boarding with intelligent, compliant, and automated lifecycle solutions.
- Software Product Engineering: Build AI integrated Products using Industry best practices. Product Design, Development and Deployment in no time leveraging our expertise and ready accelerators to efficiently build, deploy and scale software products.
- Data, AI & Analytics: Scalable Data Engineering for the AI Era. Seamless data pipelines, intelligent automation, and limitless scalability—powering your business with next-gen data solutions.
- Cloud and Infrastructure: Building and deploying Secured and Scalable multi-tenant or hybrid applications and products ‘born in the cloud’. Expertise in hosting infrastructures and AWS in particular with a thorough understanding of AWS Cloud Services and DevOps processes with considerations to Security, access controls, and Authentication protocols.
- Enterprise Integration: More than 150 configurable connectors, Data transformation, data processing, data quality, Integration Strategy and Advisory, Managed Integration Service
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Jobs at Tech Prescient
IT Support Engineer / Helpdesk Engineer
Location: Pune, Maharashtra
Experience: 4–5 Years
Employment Type: Full-time
Job Summary
We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization.
Key Responsibilities
- Provide day-to-day IT support for laptops, desktops, operating systems, and business applications.
- Install, configure, troubleshoot, and maintain IT hardware and software.
- Manage endpoint devices, including provisioning, patching, antivirus, and security compliance.
- Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities.
- Maintain IT asset inventory, software licenses, and device lifecycle records.
- Coordinate with Infrastructure, Security, and Application teams to resolve technical issues and ensure system availability.
- Handle user incidents and service requests, escalating complex issues when required.
- Assist in implementing and enforcing IT security policies and best practices.
Required Skills & Qualifications
- 4–5 years of experience in IT Support, Helpdesk, or Desktop Support.
- Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking.
- Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management.
- Exposure to ISO 27001, information security practices, or IT compliance activities is preferred.
- Good understanding of IT service management processes (Incident, Request, and Change Management).
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