System Adminstrator(VoIP)

Key Responsibilities

• Design, configure, administer, and troubleshoot Cisco Voice and Collaboration environments.
• Hands-on experience with Cisco CUCM (Call Manager) administration, configuration, upgrades, and troubleshooting.
• Manage and support Cisco Unity Connection for voicemail and unified messaging.
• Configure and troubleshoot Ribbon SBC / PSX for SIP signaling, call routing, and voice connectivity.
• Troubleshoot SIP, RTP, TCP/IP, DNS, and voice call-flow issues.
• Configure and maintain Cisco IP Phones, gateways, trunks, dial plans, route patterns, translation patterns, and partitions/CSS.
• Monitor voice infrastructure and resolve incidents, service requests, and performance issues.
• Perform voice platform upgrades, patching, migrations, and production changes.
• Work with network, security, and application teams to resolve complex voice and connectivity issues.
• Maintain technical documentation, configuration standards, and operational procedures.

Required Skills

• Strong experience in Cisco Voice / Collaboration technologies.
• Cisco CUCM – Administration and troubleshooting.
• Cisco Unity Connection – Administration and troubleshooting.
• Ribbon SBC / PSX – Configuration and troubleshooting.
• Strong knowledge of SIP, RTP, VoIP, TCP/IP, DNS, and networking fundamentals.
• Experience with SIP Trunks, dial plans, gateways, route patterns, and call routing.
• Good troubleshooting and incident management skills.
• Exposure to monitoring tools and ITIL-based support processes is an added advantage.

Job Role: Technical Service Engineer.

Type: Permanent/Fulltime

Location: Hyderabad/Bengaluru/Chennai

Requirement: Immediate joining.

Job Description:

Key Responsibilities

·      Installation & Commissioning: Set up printers, MFP’s, POS (Point of Sale) machine, IP and analog cameras, DVRs/NVRs, wire low-voltage circuits, install control panels, motion sensors, and electronic locking hardware and associated hardware (mounts, housing, and power supplies) at project sites.

·      Network Integration: Configure printers, MFP’s, POS (Point of Sale) machine, IP addressing, Connect IP cameras to networks, configure PoE switches, routing, switching, port forwarding, and remote access setups so clients can monitor feeds off-site.

·      Testing & Troubleshooting: Conduct system health checks, diagnose connectivity or hardware failures, and repair/replace faulty cables, cartridge, cameras, servers or backup batteries.

·      Cabling & Infrastructure: Lay and terminate CAT6, fiber optics, and power cables according to industry safety standards.

·      Preventive Maintenance: Conduct scheduled service visits to clean equipment, test alarm triggers, and perform software updates.

·      Client Support & Training: Understand customer needs, conduct site surveys, and train end-users on how to operate security panels, mobile applications, and monitoring systems, back up, and retrieve footage.

·      Documentation: Maintain accurate service logs, test results, and as-built drawings for site handovers.

Core Requirements

·      Education: ITI, Diploma, B.E., or B.Tech. in Electronics, Electrical, or IT Engineering or any bachelor degree.

·      Experience: Min. 6 months of experience in security surveillance and fire safety systems, printer service, POS( Point of Sale) machine service or as network engineer in relevant field.

·      Technical Skills: Deep understanding of TCP/IP, DNS, DHCP, CCTV software (VMS), and hardware components.

·      Knowledge of Brands: Familiarity with industry-leading surveillance and ELV (Extra Low Voltage) systems like Hikvision, Dahua, Bosch, and Honeywell.

·      Soft Skills: Strong problem-solving abilities and clear customer communication.

·      Physical & Environmental Aptitude: Ability to work comfortably at heights, in varying weather, and across multiple physical client sites and a valid driver's license for field travel.