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Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Function: → Project Management
- Project Management
Responsibilities:
- Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
- Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
- Build and provide direction to project teams, create and foster communication among team members
- Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
- Customer Engagement - coordinating with Internal and external stakeholders.
- Would enable Presales & Pilots for Tech Wins.
- Would support contract & SOW reviews & address prospect concerns during the sales process.
- Identify resource needs, constraints, and interdependencies.
- Capture and manage project risks and issues and associated mitigation strategies.
- Proactively engage other members and collaborate with the organization with specific subject knowledge to resolve issues or provide assistance.
- Monitor and control project budgets.
- Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
- Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
- Resource Planning & mentoring the internal team.
- Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.
Requirements:
- Hands-on experience in project management roles and delivering multiple and complex projects.
- (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
- Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
- Experience in handling complex large projects and risk management.
- Excellent stakeholder management skills.
- Project artifacts Documentation and sign-off.
- Good at Team Management
- Excellent oral & written communication skills
- Should be proficient in client interactions.
- Willing to relocated Bangalore
- 4+ years of relevant, hands-on Product Management experience at the leading
- Enterprise / B2B companies with a minimum of 5+ years of experience in SaaS.
- 2+ years of Development/QA/Testing/Test Automation experience is a must.
- Familiarity with at least a couple of Test Automation Frameworks/ Tools is a must
Job Role and Responsibilities :
What you will be doing :
- Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed and define Key KPIs
- Deeply understand the needs of current and target developers, customers, and partners through regular interactions and quantitative and qualitative research, and represent their voice to internal teams
- Monitor product metrics to identify how well the customers are using a particular feature and improve it accordingly
- Create world-class product documentation for all kinds of users. Create great In-product messaging that resonates with different personas
- Conceptualize and create educational product and solution content for a variety of platforms
- Collaborate with Engineering, Design, and Documentation teams to deliver an amazing product and an exceptional user experience time
- Meet regularly with key customer-facing teams to collect and analyse user feedback to shape new product ideas and user requirements
- Have strong solution skills in translating customer needs to product functionalities.
- Work with the leadership team in planning the product roadmap
- Convert ideas to prototypes and demonstrate them to the key partners
- Represent the company in product or domain-specific conferences and event
What we are looking for :
- 4+ years of relevant, hands-on Product Management experience at the leading Enterprise / B2B companies with a minimum of 5+ years of experience in SaaS
- 2+ years of Development/QA/Testing/Test Automation experience is a must
- Familiarity with at least a couple of Test Automation Frameworks/ Tools is a must
- Industry experience and familiarity with UI design and best practices, general programming languages, and concepts, including web and mobile application architectures and components, and software-as-a-service concepts
- Excellent strategic thinking and prioritization skills.
- Ability to make difficult trade-off decisions and yet create a roadmap to achieve business goals
- Strong organizational skills: prioritization, effective time management, conflict resolution, risk identification, and mitigation
- Excellent communication and cross-functional teamwork skills: Leader, express ideas easily and clearly, run productive meetings, and decisive
- Experience with SCRUM/Agile development process
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Program / Senior Program Manager
Job Description
Responsibilities
- Define and develop roadmaps to deliver strategic goals
- Regularly review the annual and quarterly roadmaps and refine the scope and priorities
- Drive progress reviews with senior management and leadership
- Identify risks and develop mitigation plans
- Report plans, progress, risks regularly at different levels
- Develop release management plans, processes and drive the adoption
- Develop release calendars and release management plans to achieve the same
- Drive sprint planning, standup meetings and ensure the work being done follows the plans
- Lead the customer engagements, set up processes, tools to manage the engagements
- Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
- Articulate customers requirements to the cross functional teams, plan to deliver them
- Organize and manage all phases of the programs to ensure on-time completion
Knowledge and Skills
- Thorough understanding of Software Development Lifecycle (SDLC)
- Experience in managing complex cross-functional large scale enterprise projects.
- Good understanding of tools used for development, QE and Dev Ops
- Experience in setting up, configuring and driving usage of project management tools
- Experience in managing releases in both Cloud and On-Premise environments
- Demonstrated ability to partner with different functions across the organization
- Experience setting up templates and processes that are repeatable
- Passion for using data to drive reviews and decision making
- Ability to write crisp and robust stories to communicate complex issues, requirements
Education
- Bachelor’s degree in computer science from a reputed college
- PMP Certification is a plus
- ITIL Certification is a plus
Experience
- At least 2-3 years in a software development role
- At least 1-2 years in a technical lead role independently managing sub-projects / development of components
- At least 5-7 years in managing software development projects using agile methodologies
- At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments
Total minimum experience for program manager: 12 years.
Total minimum experience for Sr. Program manager: 14 years.
Objectives of this Role
- Drive the product and business-planning process across cross-functional teams of the company
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze product requirements and develop appropriate programs to ensure they’re successful achieved
- Develop, implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Daily and Monthly Responsibilities
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Develop product positioning and messaging that differentiates TrustCheckr and its features across primary market segments
Skills and Qualifications
- Bachelor’s degree in product design or engineering or MBA
- Strong experience in a SaaS/Identity Space/Fintech is a plus
- 1 to 2 years of experience
Java
Swift
iOS App DevelopmentOur client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Building a high performing team with focus on high quality software through core Agile value alignment.
- Removing team impediments and maintaining visibility for stakeholders.
- Coaching the team and helping follow scrum practices Agile enthusiast.
- Acting as an enabler for the effective functioning of a software development team using Agile Methodology.
- Assisting the self-organizing, self-managing team achieve its goals
- Facilitating Daily scrum, Sprint/ Iteration Planning, Sprint/ Iteration Demo and Retrospective meetings.
- Helping product owner to make the product backlogs in good shape and making them ready for the next sprint
What you need to have:
- Qualification : B.Tech / B.E.
- At least two years experience leading scrum teams, and basic Scrum Master and agile certification.
- Software development experience for minimum of 8 years prior to scrum master experience
- Hands-on development as required. Technical mentoring to members of the team
- Work experience preferred in any of the following technologies: Java, Swift/ iOS, Java/ Android, React, PHP, Selenium using Java
TECHNICAL Project Manager
GormalOne LLP. Mumbai IN
GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.
We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.
Responsibilities
- Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
- Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
- Organize and facilitate regular project scrum to track project tasks and dependency.
- Identify, assess, track and mitigate issues and risks at multiple levels
- Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
- Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
- Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
- Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
- Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
- Provide weekly / regular project updates to the Program Management Office.
- Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
- Hiring, training, and developing new employees to meet organizational needs
- Reviewing employee performance evaluations and providing feedback on areas for improvement.
Certifications Required
- Project Management Professional (PMP) or Prince 2 foundation/practitioner.
- Certified Scrum Master (CSM)
Skills and Capabilities
Essentials
- Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
- Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
- Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
- Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
- A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
- Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
- Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
- Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
- Strong and effective project leader who can prioritize well and communicate effectively.
- Comfortable in getting hands dirty in day-to-day tasks to get things done
- Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
- Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
- Proficient in written and spoken English in a business setting.
Soft Skills required:
- Strong analytical skills
- Strong written documentation skills
- Strong presentation skills
- Good communication skills and able to communicate at all levels
- Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes
Kindly note: Salary shall be commensurate with qualifications and experience
Visit us at - https://gormalone.com/">https://gormalone.com/ & https://www.nitara.co.in/">https://www.nitara.co.in/
Data AnalyticsAbout Mudrantar Solutions Private Limited
Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform.
Product Manager
As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers.
Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.
Position
- Full time employment
Location
- Any location in India
Requirements
- Develop and lead the product vision and strategy for Mudrantar SaaS Product
- Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics
- Strategically assess new opportunities and develop alignment around these
- Collaborate and build executive alignment for your vision
- Foster a community of data-informed decision making
- Provide hands-on leadership for teams consisting of top-notch engineers and Managers
- Create clear career paths for team members and help them grow with regular and deep mentoring.
- Perform regular performance evaluation and share and seek feedback.
Who will be ideal for this role?
- 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes.
- Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held.
- Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Impact-driven: Ability to work with engineers and designers to deliver key results.
- Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.
Nice to have
- Bachelor's Degree and/or equivalent Computer Science course
- 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS
- Demonstrable track record of SaaS product Development and Team Management
- Strong written and verbal communication skills
What we offer:
- Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits
- Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Work with a market dominating technology
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey
- Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions
- Take the lead of scrum teams as the Product Owner
- Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
- Ensure that the team always has an adequate amount of prior prepared tasks to work on
- Plan and prioritize product feature backlog and development for the product
- Define product vision, roadmap, and growth opportunities
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI
- Lead the planning product release plans and set the expectation for delivery of new functionalities
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Research and analyze market, the users, and the roadmap for the product
- Follow our competitors and the industry
- Keep abreast with Agile/Scrum best practices and new trends
- Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner.
- Bachelor’s in Engineering
- In-depth knowledge of Agile process and principles
- Outstanding communication, presentation, and leadership skills
- Excellent organizational and time management skills
- Sharp analytical and problem-solving skills
- Creative thinker with a vision
- Attention to details
We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
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