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True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
- Conduct on-site service visits for the commissioning of inverters.
- Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
- Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
- Maintain thorough service documentation for all conducted services.
- Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
- Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
- Assist the repair department in critical or crisis situations.
- Offer technical support for switching cabinets through local vendors as per customer requirements.
- Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
- Provide training on service and application development for both customers and SEW employees.
- Maintain the Quality Manual System.
Authorities:
- Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
- Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
- Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.
Dimensions:
- Handle approximately 40 service jobs per year.
- Contribute to the execution of 8 to 10 new application projects annually.
Profile:
- Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
- Experience: Minimum 2-3 years in Drives & Automation.
- Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.
What We Offer:
- An open and transparent working culture with clearly defined job responsibilities.
- Opportunities for outstanding employee development through structured training and mentoring.
- Personalized training and support from experienced managers and colleagues.
- State-of-the-art facilities and working conditions, utilising cutting-edge technology.
- A responsible organization committed to energy efficiency, social responsibility, and environmental protection.
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
Designation- L1 Tech Support
Location – Kharghar
Experience - 2 to 5 years
L1 Tech Support: BE/Btech only.
- Must have minimum 2-3 years of support Experience on Financial transactions system
- Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
- Manage Production alerts and take necessary action as per the run-book
- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
- Maintain and adhere production schedules to include ad-hoc requests
- Stopping and starting system processes
- Troubleshoot failures and determine best course of action
- Internal Stakeholder communications with respect to the daily production cycles
- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
- SLA Adherence.
- Good Understanding of SQL and scheduling.
- Familiarity/Experience with UNIX, LINUX, Windows environments
- Familiarity with scheduling and job monitoring tools
- Must be able to do work in all 3 shifts (morning/afternoon/night
If interested, kindly share updated resume, current CTC and Expected CTC.
ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-
Nerul, Navi Mumbai
Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.
Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.
Should have good communication skills
Speaks languages like Tamil, Telugu & Kannada.
Job Type: Part-time
Salary: ₹8,000.00 - ₹10,000.00 per month
Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.
Salary:
- Fresher : 15K IN HAND , CTC-17K
- Experienced: Hike 15-25%
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs
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