11+ Business service management Jobs in India
Apply to 11+ Business service management Jobs on CutShort.io. Find your next job, effortlessly. Browse Business service management Jobs and apply today!
Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
Purchase Manager Technical Profile JD
Male candidate -Experience 10-15 years in engineering industry (Manufacturing) and should
handle a purchase team independently.
Qualification – Diploma or Mechanical Engineer
Good technical knowledge of sheets, rods, pipes, Structural steel, Castings and
outsourcing jobs
Knowledge of drawing, design.
Good communication and negotiation skills
Expertise in vendor scouting / sourcing
Identify cost reduction areas.
Must have good knowledge of metal market
Must have knowledge of Job work process
Should be able to handle a team independently
Ready to travel anywhere to source the material
MIS of Purchase
LOCATION : Koparkhairane, Navi Mumbai
Salary - Upto 80
Responsibilities
- Manage the product development and R&D process, ensuring all stakeholder timelines and deliverables are met.
- Source vendors and negotiate for cost-effective purchases, while reducing delivery times.
- Achieve product assortment goals while ensuring product quality, testing standards, and margin expectations are met.
- Work closely with sales to understand customer directives, analyze sales data, and review new product forecasts.
- Use personas, stakeholder maps, customer journey maps, etc. to develop and refine new product concepts.
Requirements
- 10+ years of experience in product development, with a focus on sensors, IoT, and electronics.
- Comfortable with technical aspects of product development and communicating with engineering teams.
- Experience in dealing with the Chinese vendor ecosystem and exposure to China's ecosystem.
- Great negotiation skills and a mix of business acumen and product knowledge.
PostmanResponsibilities :
- Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of Empuls.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.
Requirements:
- Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
- Hands-on with tools like Pendo, HubSpot, Postman etc.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has worked directly with Customers in the Americas or European region.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Candidates should have
- Excellent communication skills
- 2-3 years in any industry with operations execution knowledge
- The ability to work in a demanding startup environment
- Interact with Vendors, customers, and other stakeholders to ensure all bookings are serviced
- Bring on board fresh vendors and increase fleet capacity
- Liaison between vendors and Finance team to ensure invoices are cleared on time
- Followup with the customer immediately after every ride to recover any extras
- Can-do attitude to ensure the entire operations go smoothly.
Amazon Web Services (AWS)As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Description
Msg91 is expanding globally and to help us in doing that we need someone who can help us handle our International Vendors and processes around them.
Purpose of this role:
Strategic Decisions and Executions, optimizing Operations and Processes, managing Domestic and International Vendors.
Vendors:
- Administering vendor management processes and incorporating best practices like data management and vendor performance etc.
- Automation ideas in the current process and implementing in vendor and operation management processes.
- Finding repeated issues, tracking support tickets related to vendor issues and helping our team in getting timely resolutions.
- Keep up with international rules and regulations, in turn making a smooth process for our international business.
Operations:
- Identification of operational issues that may affect delivery of services and creation of solutions to promptly address those problems.
- Creation of operational documentation like helpdocs, videos, FAQs, quotations, API documentation.
- Involvement in multiple departments and help them improve processes and other things.
- Bring ingenious thoughts and ideas to add value in project MSG91 as a whole.
Requirements
- Highly organized with a keen attention to detail.
- An open and participatory style that encourages creativity, cooperation and sharing of information across different departments.
- Flexibility and adaptability to a fast-paced working environment.
- Demonstrated high level of written and oral English communication skills.
- Good computer skills in spreadsheets,excel and word processing.
This job description covers the main tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.
NextGen AVP Role - Pune Location
Job Description
Experience:
Should have subject matter expertise in cloud platforms (AWS, Azure & GCP), and next generation technologies
Should possess experience in designing and delivering architectural solutions for mission critical applications using cloud native development and architecture and cloud migration methodologies and tools
Demonstrated as a trusted advisor for customers on various Next Gen technology solution options and presented strong value proposition to win the deals
Experience is building differentiated solution & service offerings in building Next Gen Application development
Extensive experience in Presales, Solutioning, Delivery, People Management, Global experience and should be in a P&L role
Have experience leading complex, global solution implementations programs
Technology Experience:
Cloud Native App development, Microservices based enterprise grade application development, Serverless Computing, Containerization technologies
AWS, Azure, GCP and aPaaS platforms like Cloud Foundry
DevSecOps – CI/CD tool chain, API Management platforms
Database technologies – Structured & Unstructured data storage platforms
Expectations:
Responsible to formulate business development strategies for NextGen Application Development Technology practice
Create differentiated solution & Services offerings and translate into revenue growth
Drive strategic account growth and be responsible for the delivery of consulting services to our customers
Actively search for opportunities to expand business within existing accounts and help win new clients
Building new technology capabilities, and building team competencies
Marketing of technology & domain solutions / service offerings to internal/external stakeholders
Manage business relationship with the technology partners & start-up eco systems and demonstrate edge over competition
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed
Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
Follow Cutshort