11+ Facilitation Jobs in Chennai | Facilitation Job openings in Chennai

Below is the need for SFCC folks for Salesforce account. We require technically very strong resources. The rounds of interview will be L1 + client interview –

• The candidate should be very strong in B2B.
• The candidate should be having sound end to end project experience and should be able to independently handle customer scenarios . 
• The candidate is expected to have understanding and working knowledge of latest SFCC features.
• The candidate should have a sound customer facing experience.
• The candidate should have good written and verbal communication.

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Position:-Salesforce Developer -LWC

Responsibilities:

* Design and develop Salesforce Lightning Web Components (LWC) to create intuitive user interfaces and enhance user experience.

* Collaborate with business analysts and stakeholders to gather and understand requirements, translating them into technical specifications and efficient LWC solutions.

* Customize and extend Salesforce functionality using Apex, Visualforce, and LWC to meet specific business requirements.

* Integrate Salesforce with external systems and third-party applications as needed.

* Optimize LWC code for performance, ensuring smooth and responsive user interactions.

* Participate in code reviews and provide constructive feedback to maintain code quality and adherence to best practices.

Mandatory

·  Candidates must have substantial applicable IT experience, extensive development, programming experience in Java/ Dotnet / VB or other Web Application Development

·  Strong experience in DB (PostgreSQL, SQL server) Web Services using Restful, any.

we have Job Openings for Java Developers who are willing to work in-house for our Office.  It would be fine if you can refer us suitable candidates who can join immediately.

Number of Positions: 2

One Senior level - min 4 years’ experience.

One Junior level - min 2 years’ experience

Find below the job requirements.

• Excellent knowledge and hands on experience on Angular 5, Angular Material, Typescript, Bootstrap 3 
• Hands on experience in front end libraries (e.g. HTML5/ CSS, JavaScript, XML, jQuery)
• Hands on experience in REST web services and Java 8 concepts
• Expertise in REST Services to interact with the Web Services and retrieve data. Design, code, test, debug, document and maintains high complex computer programs.
• Hands on experience in Java, Spring 4 and Spring boot 2 or above
• Familiarity with common data stacks
• Ability to solve the day to day coding challenge and understand best coding practices
• Familiarity with databases (e.g. MySQL, MongoDB)
• Hands on experience in handling web servers (e.g. Apache Tomcat) and UI/UX design
• Knowledge about deployment tools such as Jenkins, Azure
• Hands on experience in Source management tools like Git, Gitlab, SVN
• Good team player, self-starter
• Experienced in Onsite-offshore support model.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills and An analytical mind

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus

• 4-7 years of Industry experience in IT or consulting organizations
• 3+ years of experience defining and delivering Salesforce.com enterprise applications in lead developer role
• Must have hands on Salesforce Lightning and UI development experience 
• Excellent overall understanding of the Salesforce core product suite combined with deep understanding of CRM business processes in sales, marketing & customer service.
• Hands on development knowledge of relevant Salesforce architecture concepts, data & security structures, enterprise integration, as well as configuration and customization options (including Apex, Lightning, Custom UI, JS, Integration, API etc.)
• Web development experience including CSS, JavaScript, HTML5, AJAX, jQuery
• Knowledge of Oracle DB SQL 
• Development experience with Integration tools. Informatica Cloud/PowerCenter is a plus 

• Preferred from medical industry
• Onsite available post completion of 18 Months.

• Looking only for immediate to 15 days candidate.
• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background, years of experience could range from 5+ to 15+
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.