11+ Blue Coat Jobs in India
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Designation – Technical Specialist L-1
Employment Type – Permanent
Education – Technical Graduate |Graduate / 12th+ Diploma.
Experience – 3 to 5 Years
Location – Bandra, Mumbai
Working – Monday to Friday
Joining – Immediately
Essential Duties and Responsibilities: (Additional duties may be assigned as required)
- Troubleshoot issues in support of production outages within SLA/escalation guidelines.
- Consult with customers to understand the issues.
- Proactively monitor environments and respond to alerts of systems and issues.
- Having the ability to accurately document all actions taken is key to providing the best support possible.
- Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.
Required Skills:
- Experience with Proxy
- Understanding of and Networking concepts.
- Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
- -Basic Knowledge of Security terminologies
Role: Technical Support Engineer
Experience: 2 + years
Location: Visakhapatnam
Roles & Responsibilities:
• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service
• Triage Simple to Intermediate complexity hardware faults and software defects
• Work on Service Requests related to End-user configuration requests
• Proactively assign email tickets and make outbound calls to end customers on their Service Requests
• Work with end users on issues related to Windows Application & Software
• Troubleshooting hardware and computer peripherals such as printers and fax machines
• Perform password resets and provides required access to end users
• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed
• Provide Complete management of Service Request from Case creation to Resolution
• Suggest improvements to process and workflow in the support center
• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.
Technical Skillset Requirements
• Knowledge of OSI reference model and Protocols
• Understanding of a Domain/corporate IT environment including PC & Laptop setup
• Provide technical support on Windows OS and MACOS platform
• Troubleshoot system specific issues related to PC & Laptop
• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider
• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals
• Knowledge of DHCP and troubleshoot issues related to Network
• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.
Role Qualifications and Requirements:
• The following are minimum qualifications and requirements required for this role.
• Able to work independently with limited supervision and be successful in a team environment.
• 2-3 years of relevant work experience.
• Understanding of Operating systems and Desktop hardware.
• Ability and desire to quickly learn new technologies and concepts.
• Strong Oral and Written communication skills.
• Strong Interpersonal & Analytical skills.
• Adherence to QA Program.
• Ability to work well in a team environment.
• Work a flexible work schedule including nights and weekend shifts (24/7)
grafanaProfile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
The OYO Story
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its Customers with access to a broad range of high-quality storefronts at compelling price points.What are we looking for:
- Expert in AS400 development
- Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
- Knowledge of Web services, job-queues
- Troubleshooting, debugging and resolving existing problems
- Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.
What will you get
Chance to play a pivotal role in designing and building next gen hospitality tech platform
Top tier scale from day 1 - related battle scars / glory
Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
- Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
- Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
- Hands-on experience in System Center Configuration Manager (SCCM)
- Experience with Windows Intune as MDM
- Hands-on experience with a hybrid model of exchange environments
- Scripting experience using PowerShell
- Experience building Windows and Mac Imaging
- Experience using VMWare ESX enterprise virtualization platform
- Must have experience with Windows and MAC desktop operating systems
- Must have knowledge of server hardware and operating systems
- Must have knowledge of network connectivity i.e. TCP/IP
- Strong knowledge of server technologies – i.e. Windows 2008 and 2012
- Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Experience with JAMF Mac Management system.
Essential Responsibilities:
- Configures all servers and workstation hardware according to the organization's standards
- Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
- Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
- Installs upgrades and configures network printing, directory structures, rights, software, and files services
- Group Policy Administration including troubleshooting and management - creation and testing of new policies.
- Provides World Class Customer Service to the company workforce
- Manage IT technical initiatives and coordinate work priorities.
- Mentor other IT team members and provide guidance as necessary.
- Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
- Provides 24x7 production support to the enterprise via on-call rotation
- Processes requests from internal ticketing systems
- Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Ensures project documents are complete, current, and stored appropriately
- Prepares and maintains documentation of application and hardware configurations
- Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
- Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
- Diagnoses and repairs servers within both virtual and physical environments
- Installs security identification and apparatus to computer hardware and peripherals
- Assists in troubleshooting servers\desktops within the v-Sphere
- Identifies potential security issues and recommended strategy to ensure site security
- Coordinates third-party maintenance for hardware and software
- Response to needs and questions of users concerning their access to network resources.
- Reviews reports, files, and messages to identify instances of possible security infractions
- Tests computer systems to evaluate the effectiveness of security
- Responds to inquiries regarding data and computer security, policies, and procedures
- Assists in the planning, communication, testing, and implementation of disaster recovery procedures
- Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
- User account and Security/Distribution group management
Secondary Functions:
- Provides mentoring and training to other staff members
- Writes process and procedural documentation including requirements
- Researches and evaluates new technologies
- Makes self available to other staff members as a source of information
- Develops and coordinates knowledge transfer
- Interacts with business units to gather, define, and organize the delivery of a business solution
Work Experience Requirements:
- Works under limited supervision
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Familiar with a variety of the field's concepts, practices, and procedures
- Requires a very high level of technical skill in the field of expertise
Other Requirements:
- Typically requires 4 to 8 years of related experience
- Preferred certification in Microsoft technologies
- Excellent written and oral communication skills
- Must be able to exchange information with all levels of internal and external customers
- Sets priorities, based on workload, using past experiences as a guideline
- Must have good collaboration skills
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
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