YouTube (Paid Marketing))

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Who We Are

Grip is building a new category of investment options for the new-age of Indian Investors. Millennials

don’t communicate, shop, pay, entertain and work like the previous generation - then why should they

invest the same way?

Started in June’20, Grip has seen 20% month-on-month growth to become one of India’s fastest-

growing destinations for alternative investments. Today, Grip offers multiple investment options providing

8-16% annual returns and 1-60 month tenures as the country’s only multi- asset (lease financing,

inventory financing, corporate bonds start-up equity, commercial real estate ) investment platform. With a

minimum investment size of INR 20,000, Grip is democratizing investment options that have previously

only been available to the largest funds and family offices.

Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-

facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves

to solve problems, think creatively, and fly the plane as we continue to build it.

In the News

- Money Control : Click Here

- Hindu Business : Click Here

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Courage

○ Transparency

○ Ownership

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The Company has turned two so you get a seat on rocketship that’s just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

● Design cloud infrastructure that is secure, scalable, and highly available onAWS

● Work collaboratively with software engineering to define infrastructure and

deploying requirements

● Provision, configure and maintain AWS cloud infrastructure defined as code

● Ensure configuration and compliance with configuration management tools

● Administer and troubleshoot Linux based systems

● Troubleshoot problems across a wide array of services and functional areas

● Build and maintain operational tools for deployment, monitoring, and analysis of AWS

infrastructure and systems

● Perform infrastructure cost analysis and optimization

Your Superpowers

● At least 3-5 years of experience building and maintaining AWS infrastructure

(VPC,EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront,

S3,RDS,Elasticbeanstalk)

● Strong understanding of how to secure AWS environments and meet

compliance requirements

● Expertise using Chef/Cloudformation/Ansible for configuration management

● Hands-on experience deploying and managing infrastructure with Terraform

● Solid foundation of networking and Linux administration

● Experience with Docker, GitHub, Kubernetes,, ELK and deploying applications onAWS

● Ability to learn/use a wide variety of open source technologies and tools

● Strong bias for action and ownership

• C#, OOPS,MS SQL, MVC

• Act as an important team member who can play key role in software development activities.
• Can bridge between Team Lead and Software Engineers
• Understand and implement new requirements with maintaining the existing application

• Strong background with C#, OOPS, Databases and SQL MS SQL
• Sound Knowledge on OOPS concepts and hands-on on OOP.
• Strong skills in troubleshooting the code, problem-solving and thinking skills.
• Nice to have Knowledge SSRS and Crystal Reporting Tool.
• Database concepts and PL/SQL queries (Stored procedures, Functions, Triggers etc).
• .Net Core.
• Entity framework or Other ORM tools.

• Reconciling of credit card statements and such related records
• Processing and maintaining records of utility payments
• Processing and reconciling invoices
• Reconciling various documents, statements and such records related to bank and loan transactions
• Ensuring statutory compliance while handling the same
• Preparing and maintaining debit credit notes
• Handling vendor confirmation by managing various documents, transactions and such related activities
• Coordinating with stakeholders such as various internal departments
• Book-keeping and maintaining financial records separately for each branch or operating location

Desired Candidate Profile

• Graduation in Commerce is a must
• Relevant work experience of 6-7 plus years in accounting
• Manufacturing Background is preferred
• Good in Excel
• Excellent knowledge of taxes, TDS, etc.
• Good in communication skills and with an eye to detail    

• Setting up the annual brand calendar, coordinating cross-functional activities and ensuring consistency in brand-related decisions
• Reporting on brand performance to determine ROI
• Analysing competitor brands, shopping behaviours as well as consumer trends
• Creating brand budgets
• Coordinating with internal and external stakeholders to deliver high performing creatives
• Ensuring the rapid growth of the brand

What you need to have:

• MBA in Marketing from a tier 1/ tier 2 Business School
• Prior experience in working with brands in wellness/ nutrition
• Solid understanding of packaging, marketing communication, new product launch, market places etc.
• Excellent verbal and written communication skills    

We are hiring Front End Developers 2+ years Experience- Mid to Senior Level at Displaysweet (www.Displaysweet.com)

Technical Qualities Required:

Experience working on web applications based on Vue.js or Angular or React 

Solid knowledge of fundamental web technologies such as REST, HTML, CSS and JavaScript (ES2015+)

Interest in using Vue.js and its associated concepts to build a scalable web application

Great working knowledge of Git

A team-player, willing to help others through code review and pair programming

Open minded and always willing to further your own learnings

Quality oriented, a solid eye for detail, and good knowledge of data structures & algorithms

Bonus skills :

Experience with Hybrid/Native App development, NativeScript/React Native, Cloud Services (Firestore, AWS)

Excellent communicator

About the Company

DisplaySweet (www.displaysweet.com) is an innovative PropTech company creating world-class interactive experiences and sales software for the off the plan property industry.

Our core software is a content-rich sales presentation system designed specifically for property developers, agents and buyers.

Over the past 7 years, we have led the industry, transforming it to a digital platform, recently winning an industry award for the best property technology company in Australia. Our portfolio of clients includes some of the largest developers across Australia.