Video Editor

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

Desired qualifications include

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge of JavaScript, HTML and JSON
• Deep knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• familiarity with API calls

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Details

• Location: Bangalore
• Job Type: Full-time
• Role: Software Support Engineer
• Industry Type: Software Product
• Functional Area: Support

TechChefz (TCZ Digital Private Limited) is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our people in offices around the globe combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. For more details, explore our website: www.techchefz.com

Responsibilities:

Building interactive consumer data from multiple systems and Restfully abstract to the UI through a Node.js backend Define code architecture decisions to support a high-performance and scalable product with a minimal footprint Address and improve any technical issues Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems

Skills and Experience:

In-depth knowledge of NodeJS, ExpressJS or Restify. Experience implementing applications using Angular or React Experience creating front end applications using HTML5, Angular, LESS/SASS Hands on experience with JavaScript Development on both client and server-side Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm Knowledge of the following will be considered as an advantage: Consumer Web Development Experience for High-Traffic, Public Facing web applications Experience with cloud technologies is also a plus Creating secure RESTful-based web services in XML and JSON, JavaScript, jQuery Continuous integration (Jenkins/Hudson) and version control (SVN, Git).

The Benefits of Working Here

Benefits of both the worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider flexible working hours with the delivery oriented approach The sky's the limit when it comes to learning, growth, and ideas. We do not follow the typical corporate hierarchy ladder. As part of our dedication to an inclusive and diverse workforce, TechChefz is committed to Equal Employment Opportunity without regard to race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules

Solve complex performance problems and architectural challenges

work on multiple projects with Product Development team

Contribute in all phases of the development lifecycle

Follow industry best practices

Develop and deploy new features to facilitate related procedures and tools if necessary Skills And Qualifications

Strong knowledge of PHP web frameworks ( Magento 1/2, Wordpress, YII, Laravel, Prestashop)

Understanding of MVC design patterns

Basic understanding of front-end technologies, such as JavaScript, jQuery, HTML5, and CSS3

Knowledge of object oriented PHP programming Strong knowledge of the common PHP or web server exploits and their solutions

Understanding fundamental design principles behind a scalable application

User authentication and authorization between multiple systems, servers, and environments

Good knowledge of relational databases, version control tools (like GIT) and of developing web services

Experience in common third-party APIs (Google, Facebook, Ebay etc) (OPTIONAL)

About the Company-

About the Internship:

selected intern's day-to-day responsibilities include:

1. Develop server-side/client-side applications.

2. Basic knowledge of Data structures.

3. Test and document the developed code.
4. Must have basic knowledge of any one of the following technologies -

     PHP, Javascript, Golang, Dart.

Note - Only those candidates can apply who:

1. are available for full-time (in-office) internship

2. can start the internship between 1st Aug'22 and 15th Aug'22

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.