Title: Senior VDI Consultant – Citrix/Azure/VMware
Location: Pune,balewadi
Shift: 3:30 PM – 12:30 AM IST (Aligned to US ET support window)
Fill time role
About:Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000–100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.
Key Responsibilities
- Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
- Lead efforts to enhance image management, patching, provisioning, and migration processes.
- Manage incident triage, root cause analysis, and documentation within ITSM tools.
- Create and maintain PowerShell scripts and other automation solutions for routine tasks.
- Collaborate with US and offshore teams for seamless 24x7 support operations.
- Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.
- Participate in client review meetings to discuss performance and backlog reduction.
Required Skills & Qualifications
- 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.
- Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.
- Strong proficiency in PowerShell scripting for automation and reporting.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
- Excellent communication skills for collaboration in distributed teams.
- Ability to work independently and drive technical improvements.
Preferred Skills
- Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.
- Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
- Exposure to automation and orchestration frameworks in VDI environments.
Reporting
- Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.
- Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.
Why Join
- Opportunity to be part of a flagship virtualization project from its foundation phase.
- High-visibility role with potential to grow into a team lead as the project scales to 15–20 members in 2026.
- Work with a global team managing one of the largest Citrix/Azure VDI environments.
Shubham Vishwakarma
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About Reliable Group
About
Let's make AI work for your business. Reliable Group specializes in assembling skilled engineering teams proficient in AI, ML, as well as traditional tech stacks to deliver results in your AI-driven initiatives. At Reliable Group, we understand that the success of your AI and ML endeavors hinges on having the right team with the right expertise. With decades of experience in custom software solutions and a deep understanding of AI technologies, we ensure that your AI aspirations become tangible, efficient solutions that meet your deadlines. Why Choose Reliable Group? Expert Engineering Talent: Our carefully curated teams of AI and ML specialists are equipped with the skills and knowledge to tackle complex challenges and deliver exceptional results. Efficiency & Productivity: We assess the timelines and human talent required to achieve your deadlines and keep track along the way. Achieving Results with Confidence: We have a track record of delivering projects exactly as you envisioned them, without compromise. Dynamic Solutions: AI is changing rapidly and what was relevant yesterday may be obsolete today. We have decades of experience in machine learning and AI models to assess and implement dynamic systems for your specific needs. Ready to turn your AI questions into business-proven answers? Connect with us to explore how our team can help you meet your AI goals.
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