UX Researcher (Behavioural, Anthropology, Ethanography),

Job Description for HRSD:

ServiceNow HR Service Delivery Role Overview The ServiceNow Technical Lead is responsible for the technical design, development, and delivery of ServiceNow solutions across HRSD, and other modules. This role provides technical leadership, ensures adherence to best practices, and drives platform optimization to meet business objectives. The Technical Lead acts as a mentor for developers and collaborates with architects, product owners, and stakeholders to deliver scalable and secure solutions.

 Key Responsibilities

* Solution Design Architecture:

○ Define technical architecture for ServiceNow implementations and integrations.

○ Ensure compliance with ServiceNow best practices and enterprise standards.

 * Development Configuration:

○ Lead development of custom applications, workflows, and integrations using ServiceNow scripting (JavaScript, Glide).

○ Configure HRSD, and other modules

* Project Leadership:

○ Manage technical delivery across all phases: requirements, design, build, testing, deployment.

○ Mentor junior developers and ensure code quality through reviews and best practices.

 * Integration Automation:

○ Implement integrations with HRIS (Workday, SAP), IT tools, and external systems using REST/SOAP APIs.

○ Drive automation initiatives leveraging Flow Designer and IntegrationHub.

 * Governance Documentation:

○ Maintain technical documentation (architecture diagrams, DTS, specifications).

○ Support platform upgrades, patching, and performance optimization.

 * Stakeholder Engagement:

○ Collaborate with business analysts, product owners, and client teams to translate requirements into technical solutions.

○ Provide technical guidance during workshops and demos.

 * RUN:

○ Provide Support to the team (Dev, BA, client)

○ Ensure quality compliance

○ Ensure Incident resolution according to contract

○ Animate dev community

○ Active contributor to AI initiatives

•Certifications (Mandatory)

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

We are looking for an experienced Program Manager to lead end-to-end delivery of complex technical programs. The TPM will collaborate with engineering, product, QA, DevOps, and business teams to plan, execute, and deliver high-impact initiatives on time and within scope.

Responsibilities

• Own program planning, execution, tracking, and delivery
• Translate business requirements into technical scope and milestones
• Work closely with engineering teams (Backend, Frontend, Mobile, QA, Cloud, Security)
• Manage project schedules, risks, dependencies, and budgets
• Drive scrum/Agile ceremonies and ensure delivery excellence
• Coordinate across multiple teams and stakeholders
• Track KPIs and publish weekly status and dashboards
• Identify blockers and drive problem resolution
• Ensure quality, security, and performance standards are met
• Manage vendor/third-party collaboration when required

• Meeting with the design team to review website and application requirements.
• Setting tasks and development goals.
• Configuring the company SharePoint systems to specified requirements.
• Developing new web components using XML, .NET, SQL, and C#.
• Designing, coding, and implementing scalable applications.
• Extending SharePoint functionality with forms, web parts, and application technologies.

• System engineering and implementation in Python and Golang.
• Working on performance issues using creative experiments and internally developed product features.
• Research, propose, and integrate relevant open-source projects based on product objectives.
• Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
• Participation in all levels of product definition, design, implementation, testing, and deployment.
• Must include the ability to discuss abstract system architectures from ideas through implementation and
• creatively apply domain experience to solve technical challenges.
• Mentoring software engineers, fostering an environment of trust and accountability.

• A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the
• following skills to succeed.
• Strong Python skills to develop framework(s).
• Hands-on to design & develop re-usable framework components.
• Hands-On experience on developing framework, designing re-usable framework components.
• Experience in engineering practices such as code refactoring, design patterns, design driven
• development, Continuous Integration, building highly scalable applications, application security and functional programming.

• Knowledge of Cloud native would be an advantage.
• Understanding of Kubernetes from Architecture side and also understand the Standard API.
• Code contributed to CNCF or similar community will be plus.
•  Performance benchmarking of K8’s or any cloud will be added     advantage. 

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimize
• hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

• Should have strong knowledge and hands-on experience in JDK 1.8+ 
•  Should have worked in Struts, Ajax, Spring MVC, Spring Boot and Angular 
• Should have strong expertise in SOA and Microservices • Experience in Insurance domain would be an added advantage
• The responsibilities of Java technical leads include working with developers to ensure quality network frameworks, mentoring junior level staff, and identifying issues that affect product delivery.
• Experience of Software Engineering Process and in Design J2EE Design Patterns.
• Code Review and Best practices, Unit Testing
• Team mentoring

• MUST HAVES:
1. Top  Mandatory Skills: 6+ Years in: JAVA / J2EE, Spring MVC ,Springboot, Microservices
2. Domain Experience:- BFSI (Minimum 2 yrs latest)
3. Joining time / Notice Period: Immediately

Good knowledge of accounting regulations, financial documents and procedures.

Manage all accounting transactions, purchase and journal entries, general ledgers, and invoicing.

Reconciliation of accounts payable and receivable.

Manage Expense Management, PO Raising, Invoice Management, and Reimbursements.

Ensure accurate and timely recording of all accounting transactions on daily basis.

Good proficiency in Microsoft Excel and any accounting software.

The Business Development Manager will be responsible for independently prospecting, identifying, developing, managing, and closing new business opportunities and achieve assigned revenue targets and profitability for the Technical Consulting/ Managed Services in the designated territory.

Job Responsibilities:

• Develop and execute effective sales strategies and activities for the defined territory.
• Identifying, qualifying, developing, and closing potential sales opportunities.
• Consistently achieve assigned revenue targets and other key result areas.
• Develop and maintain a long-term business relationship with new and existing accounts.
• Build and maintain an effective relationship with multi-level decision-making contacts.
• Develop and maintain knowledge of assigned solutions, target market segment, etc.
• Work collaboratively with internal and external resources to develop and grow the business.
• Maintain an up-to-date record of all opportunities and activities in the CRM system.

Required Qualifications and Experience:

• At least 4-8  years of experience selling Software Products/Services to enterprise customers.
• Bachelor’s or Master’s degree in Engineering, Business, Marketing or appropriate field.
• Must have a deep understanding of Technical Consulting/ Managed Services and market trends.
• Familiar with solution selling techniques and strong account management skills.
• Proven track record of generating new business and achieving revenue targets.
• Ability to communicate and influence people at all levels in an organization.
• Must have a good industry network and existing relationship with C-level contacts in Bangalore/South.
• Proficient in Word, Excel, PowerPoint, Outlook, and other related applications.

Personal Characteristics:

• Must be able to work in a fast-paced, goal-oriented, and collaborative work environment.
• Ability to multi-task and prioritize work independently with minimal supervision
• Must have excellent communication, organizational and relationship-building skills.
• Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment.
• Must be highly adaptable, process-oriented, result-driven, quick learner, and team player.

2 Areas of Expertise:

• New Business Development B2B Sales Solution Selling Revenue Generation Account Management Relationship Management Strategic Planning Prospecting Demand Generation Pipeline Management Team-Work Negotiation & Closing Solution
• Knowledge: Managed Services Technical Consulting Staffing Services Application Development Business Process Outsourcing.

• 2-5 years of experience in Manual and Automation testing for Cloud based Web and Mobile Application
• Experience with automation design, scripting, and execution
• An understanding of requirements analysis, design, coding, and unit testing of scalable, distributed, Cloud based applications
• Familiar with agile or other rapid application development
• Expertise in testing API's and debug application issues through API
• Exposure in Continuous integration process implementation by building CI / CD Pipeline using Jenkins and Integrate with Mavens
• Expertise of coding and programming skills in Java / Python
• Solid understanding of software design principles for Building Test Frameworks;
• Think out of the box coming up with creative test design automation frameworks to build / utilities plus tools to develop
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Ability to work in a results-oriented, rapidly changing, dynamic and fast-paced environment that requires collaboration across multiple stakeholders and constituents