UI/UX Designer

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success  to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .

Responsibilities 

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products
• Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team 

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
• Expertise on production support processes such as incident or change management, call triaging, critical issue procedures

• Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
• Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises 
• Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
• Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
• Providing support on weekends on a rotational basis
• Expereince in team management

About The Role

CapitalNow.in technical team is seeking a hands-onQA Engineer with a noted experience on Manual Mobile Application, API Testing  and has the knowledge on Database.. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.

Responsibilities

• Involved in Product discussions and discussions on impact analysis.
• Writing Test cases and Test scenarios for the application and passing QA for regular updates.
• Daily sanity checks to ensure that the product is working as expected.
• Assured quality, security and compliance requirements are met for supported technology domains.
• Leads modules and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems..

Essential Qualifications

• Have at least 3 years of hands-on working experience in Quality Analysis.
• Have 1+ years of experience in Database Queries (mySQL or similar).
• Have in depth knowledge on writing Test Cases and Test Scenarios.
• Have experience on writing complex queries using MySQL.
• Having knowledge on JIRA or similar tracking tools.
• Experience working in large projects with ability to multitask.
• Strong analytical, communication and interpersonal skills.

Desired Qualifications

• Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage.
• Immediate joiner is most preferable.

THE IDEAL CANDIDATE WILL

• Engage with executive level stakeholders from client's team to translate business problems to high level solution approach
• Partner closely with practice, and technical teams to craft well-structured comprehensive proposals/ RFP responses clearly highlighting Tredence’s competitive strengths relevant to Client's selection criteria
• Actively explore the client’s business and formulate solution ideas that can improve process efficiency and cut cost, or achieve growth/revenue/profitability targets faster
• Work hands-on across various MLOps problems and provide thought leadership
• Grow and manage large teams with diverse skillsets
• Collaborate, coach, and learn with a growing team of experienced Machine Learning Engineers and Data Scientists

ELIGIBILITY CRITERIA

• BE/BTech/MTech (Specialization/courses in ML/DS)
• At-least 7+ years of Consulting services delivery experience
• Very strong problem-solving skills & work ethics
• Possesses strong analytical/logical thinking, storyboarding and executive communication skills
• 5+ years of experience in Python/R, SQL
• 5+ years of experience in NLP algorithms, Regression & Classification Modelling, Time Series Forecasting
• Hands on work experience in DevOps
• Should have good knowledge in different deployment type like PaaS, SaaS, IaaS
• Exposure on cloud technologies like Azure, AWS or GCP
• Knowledge in python and packages for data analysis (scikit-learn, scipy, numpy, pandas, matplotlib).
• Knowledge of Deep Learning frameworks: Keras, Tensorflow, PyTorch, etc
• Experience with one or more Container-ecosystem (Docker, Kubernetes)
• Experience in building orchestration pipeline to convert plain python models into a deployable API/RESTful endpoint.
• Good understanding of OOP & Data Structures concepts

Nice to Have:

• Exposure to deployment strategies like: Blue/Green, Canary, AB Testing, Multi-arm Bandit
• Experience in Helm is a plus
• Strong understanding of data infrastructure, data warehouse, or data engineering

You can expect to –

• Work with world’ biggest retailers and help them solve some of their most critical problems. Tredence is a preferred analytics vendor for some of the largest Retailers across the globe
• Create multi-million Dollar business opportunities by leveraging impact mindset, cutting edge solutions and industry best practices.
• Work in a diverse environment that keeps evolving
• Hone your entrepreneurial skills as you contribute to growth of the organization

• Collaborate with team members to develop high quality software.
• Develop intuitive software that meets and exceeds the needs of the company.
• Professionally maintain all software and create updates regularly to address customer and company concerns.
• Analyze and test programs and products before formal launch. Troubleshoot coding problems quickly and efficiently.
• Designing, developing, and testing UI for mobile and web applications. Build reusable code and libraries for future use.
• Accurately translate user and business needs into functional frontend code

Core areas of work:

• Creating product inspiration pieces and demos for the ad products we develop
• Design, update and manage the website together with the design team
• Support Product Marketing with timely and effective marketing collaterals
• Drive the internal brand agenda for employees, brand and business
• Design for social media.
• Design presentation decks for Sales and Marketing

You are the one, if:

• You are attentive to details and an extra space ticks you off.
• You value time
• You are good at expressing your thoughts, be it in any form - written, verbal or visual.
• A good challenge exites and motivates you.
• You have some understanding of the digital advertising/marketing ecosystem. If not, you are someone who is keen to learn.
• You can independently handle projects and take them from concept to execution.
• You are passionate about something outside of work.
• You have realised that I misspelt 'excites' in point no. 4