experiences for the Users.
● who can own the process of delivering functional and intuitive interfaces from
scratch leveraging UX Fundamentals.
● who can collaborate with the stakeholders to deliver the best and set new
standards.
● who can create user flows, wireframes, prototype and gather validations.
● who feel at home with abstraction and sense making.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Unilog
Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.
With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.
About the Role
We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.
This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.
Key Responsibilities
- AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
- Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
- Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
- Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
- Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
- Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
- Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.
Required Qualifications
- 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
- Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
- Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
- Familiarity with LLMs, intent recognition, and conversational AI frameworks.
- Strong analytical skills to evaluate and optimize AI agent performance.
- Excellent problem-solving, collaboration, and communication skills.
Preferred Qualifications
- Experience with agentic AI frameworks and multi-turn conversational flows.
- Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
- Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
- Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.
Why Join Us?
- Be at the forefront of AI-driven customer support automation.
- Directly contribute to achieving up to 60% case resolution through AI workflows.
- Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
- Competitive compensation, benefits, and a culture of continuous learning.
Benefits
Unilog offers a competitive total rewards package including:
- Competitive salary
- Multiple medical, dental, and vision plans
- Career development and advancement opportunities
- Annual merit increases
- Generous time-off policy
- Flexible work environment
We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.
Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.
Responsibilities:
- Engage with customers via phone to promote and sell services.
- Provide accurate information about products/services and address customer queries.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Maintain customer records by updating account information and interactions.
- Meet established sales targets and performance metrics.
We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.
If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.
Our client is a one of a kind portal that provides hassle-free online venue booking experience to its customers for all kinds of celebrations.
Founded in 2015 by alumni from BITS-Pilani who were also a part of the founding team at Jabong & Wadi.com, this Gurgaon based startup works with 3000+ venues in 10+ cities ranging from hotels, standalone banquets to small restaurants.This online marketplace helps find and book venues quickly, effortlessly and at the lowest possible price with just a click of the mouse.
It is disrupting the unorganised events industry by changing the way venues are shortlisted and booked in India.
What you will do:
- Supporting our existing venues and keeping them engaged with the features on the site
- Consistently developing a community of venues by building rapport
- Contributing ideas to improve service for venues
Desired Candidate Profile
What you need to have:- Minimum 1-2 years experience in business development
- Experience in sales is a plus
- Excellent communication and negotiation skills
- Fluent in English and Hindi
- Knowledge in Microsoft Office (Word, Excel & PowerPoint)
- Willingness to work 6 days a week
- Willingness to travel within DelhiNCR
- Event planning experience is a plus
- Ability to take ownership and achieve targets under pressure
Java
Spring Boot
Amazon Web Services (AWS)Who you are:
- You have an overall software development experience of 4 to 10 years
- 3+ years proficiency in Java and Spring boot
- Familiar with distributed computing and frameworks such as gRPC/ protobuf
- Understands JVM metrics, Garbage collection and performance tuning
- Experience in creating high-level design(HLD) and low-level design(LLD)
- You have a good understanding of relational database, NoSQL technologies, and REST
- Good to have experience in HTML, JavaScript, GraphQL, TypeScript, ReactJS and related toolsets
- Exposure to AWS stack/cloud computing
- Self-motivated developer who takes ownership of work
- Bachelor’s degree in Computer Science or Computing related discipline
- Experience in Product Development Environment is a plus.
Role :
Act as the Lead ForgeRock developer / Analyst of the team to perform analysis, design and implementation tasks for our various platforms. Main accountabilities are:
- Work with different functional teams and managers
- Gathering Technical requirements from Business stakeholders
- Analyzing/Creating User Stories, Doing Story points estimations.
- Design and implement solutions across multiple platforms
- Producing high quality code with excellent test coverage
- Code reviews and effective code maintenance
- Analyze product requirements and breaking down into user stories and tasks, with the tech team
- Estimate and planning to assist with the development of the product roadmap
- Developing build, test, and deployment automation
- Research and development of potential new technologies
- Defining processes and standards within the team and contributing to the continuous improvement of the product development process
- Producing a high standard of technical documentation
- Understanding Backlogs and fixing support challenges
- Ability to provide technical expertise for new and ongoing initiatives to work with project stakeholder to come up most feasible technical solution.
- Identify, resolve, and/or escalate all issues that threaten the successful delivery of assigned initiatives.
- Support Junior developers and setting up local environments
Required
- Minimum 3 years’ experience in Identity and Access management (IAM) domain with expertise in one of IAM Products like ForgeRock or Oracle IAM:
- ForgeRock IAM products - FR AM, FR IDM, FR IG and FR DS
- Oracle IAM products – OAM, OIM, and OUD/OVD/OID
- Development experience on IAM platform (using Java Microservice, SpringBoot)
- Gathering Technical requirements from Business stakeholders
- Analyzing/Creating User Stories, Grooming with Story points estimations and Developing the code for them with team.
- Ability to research and troubleshoot ForgeRock. Experience with ForgeRock Backstage and support
- Experience in implementation and configuration of features like: MFA/ RBAC/ SAML/ OAUTH/ Federation etc. Frontend/workflow customization using Identity Experience Framework.
- Ability to act as ForgeRock champion in the identity domain. Engage on discussions on future of the platform.
- Strong experience on Full Stack development using JAVA SpringBoot (Web API/Microservices/ GraphQL) and Angular/ NodeJS / ReactJS and Spring MVC framework
- Understanding the requirement and development. Involved in End to End implementation.
- Skills with DevOps best practices including deployment automation tools, CI/CD pipelines.
- Experience of common DevOps platform tooling (chef, maven, jenkins, Puppet, Docker)
- Modern Agile and technology practices - to fit into the agile team cultures
- Written Unit test for components.
PHP
HTML/CSS
LaravelAlmost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Integrating the front-end elements built by yourco-workers into the application.
- Integrating user-facing elements developed by front-end developers
- Building efficient, testable, and reusable PHP modules
- Integrating data storage solutions (MySQL / MongoDB, Redis, S3, Elasticsearch)
- Integrating Amazon Web Services (RDS, S3, CloudFront, Elasticsearch Service etc.)
- Managing code in repositories
- Solving complex performance problems and architectural challenges
- Troubleshooting, testing and maintaining the core product software and databases to ensure strong optimization and functionality
What you need to have:
- B.Tech / B.E.; BCA; MCA; Any Graduation
- Basic knowledge of PHP web framework (Laravel, CI etc.) or Strong knowledge of Magneto/ OpenCart
- Understanding the fully synchronous behavior of PHP
- Basic understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript/Ajax, jQuery, HTML5, and CSS3 iented PHP programming
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Experience in common third-party APIs (Google, Facebook)
- Basic understanding of code versioning tools, such as Git
- Passion for best design and coding practices and a desire to develop new bold ideas
- Self-motivated and ready for challenges
- Team member with excellent communication skills.
- A desire to learn new skills and technologies
- The ability to seek solutions independently
- The drive to work in a fast-paced environment
About Us
Flexmoney’s mission is to “Simplify, Sachet-ize and Democratize Consumer Credit” for the mass-market Indian consumer. Flexmoney enables banks and trusted lending partners to offer lender-branded, instant consumer finance/ EMIs at the point of sale. Flexmoney owns and operates InstaCredTM, the largest BNPL network of online merchants and lenders with over 25 M+ pre-approved user credit lines from multiple lending partners and over 3000+ top marquee online merchants.. We provide the technology infrastructure and point-of-sale merchant network distribution as a “plug and play” proposition to banks and NBFCs.
Lending partners can offer lender-branded, frictionless, point of sale purchase credit to any consumer via a “plug and play” integration. Merchants enable our payment mode to provide shoppers with an instant, “cardless” credit payment option at checkout
Job Role & Responsibilities
Core Responsibilities:
-
Develop a product roadmap, design wireframes, write requirements, and work in an agile environment to execute on the company vision
-
Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
-
Analyze data to identify key leverage points to increase conversion, engagement and retention
Define, understand, and improve key funnels and metrics to measure the success of the product
Additional Responsibilities:
-
Perform market research and sizing along with competitive analysis to define product differentiators and identify potential new business opportunities and areas of growth
-
Collaborate with business, engineering, and other stakeholders to prioritize product backlog and to drive features
What we look for
Experience:
-
Minimum 3 years of experience in Product Management role in a consumer facing role at a consumer internet/ B2C ecommerce company
-
Expertise in driving product growth, driving traffic via internet conversion and digital marketing Skills:
-
Fluent with data analytics
-
Knowledge of how Ads platform and digital marketing works
-
Experience in using product analytics and tracking tools like GA, Clevertap, Mixpanel
-
Excellent analytical, communication, presentation and negotiation skills with cross-functional organizations, customers & stake-holders
-
Self motivated and ownership driven individual
-
Multi-tasker with ability to own and drive multiple product initiatives
-
Ability to influence people and getting things done across any job function.
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with team and manager to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Requirements
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
Python
R ProgrammingBusiness Intelligence Analyst
Role Description:
Ability to drive analysis while leveraging knowledge of digital data and tools, to provide insights
Consulting and helping data customers within the organization to identify next steps within their areas and action on it.
Identifying insights from the data and providing compelling commentary
Effective and persuasive presentation (verbal and written) to project teams and business leaders
Role Requirements :
Should be well-versed with SQL and R/Python.
Ability to provide insights and recommendations using strong analytical skills; striving to convince key company decision makers of business benefits of the proposed solutions
High degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website
Understands the digital ecosystem and best practices and applies this knowledge to work
Understands relevant technology applications in his area
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Full Stack Developer - Averlon