UI/UX Designer

REQUIRED SKILLS:

Project Management, Data Analysis, SQL queries, Client Engagement

MANDATORY CRITERIA:

• Should have at least 1 to 3 years of project/program management experience in Financial Services / Banking / NBFC / Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

DESCRIPTION:

About the company:

The company is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.

POSITION OVERVIEW:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

KEY RESPONSIBILITIES:

• Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management: Lead the end-to-end implementation of company's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
• Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
• Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

QUALIFICATIONS:

• 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus
• Proficiency in developing business intelligence solutions or with low-code tools is a plus

WHY JOIN US?

• Opportunity to work with a cutting-edge financial technology company.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

Summary of Role

We are looking for a passionate and skilled Product Manager, we expect you to bring a fresh pair of eyes for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working to deliver winning products. 

Must Have Background for this Role:

• Min 4-6 years of strong experience in product management role.
• Bachelor’s degree (MBA preferred)

Required Skills for this Role: 

• Define the product strategy and roadmap
• Build innovative financial products in a cross-functional team. Deeply understand the needs and problems of our users. 
• Develop product positioning strategies.
• Work closely with engineering to ensure developers understand the required functionality and are building the right functionality to meet the market need and are easy to implement and maintain.
• Recommend and drive implementation of improvements to the product development process
• Document and manage the user experience.
• Proven problem-solving capabilities.
• Deliver a monthly revenue forecast.

Also Nice to Have Skills and Background: 

• Excellent written and verbal communication skills 
• Excellent teamwork skills
• Demonstrated success defining and launching excellent products

Responsibilities:

• Designing cloud infrastructure for scalability, performance, availability, and security.
• Involving in migrating existing applications and data to cloud platforms, designing the migration plan, assessing risks, and ensuring a smooth transition to the cloud.
• Designing and implementing security measures for cloud infrastructure.
• Optimizing cloud infrastructure costs by designing and identifying areas where costs can be reduced.

Eligibility:

• Experience in cloud computing concepts, architectures, and deployment models.
• Deep insights into AWS
• Programming languages experience, such as Java, Python, Ruby, and others.
• Proficient in designing and deploying cloud infrastructure, including computing, storage, networking, and security services.
• Involvement in cloud security principles and practices, including data protection, access control, network security, and compliance.

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

• Creating concise, eye-catching, and innovative headlines and body copy.
• Consistently brainstorming and collaborating with team for new ideas and strategies.
• Writing a wide variety of topics for multiple platforms (website, social updates, emails, banners, videos, etc)
• Researching markets and industries to compare and create content that is innovative and original.
• Performance monitoring and review meetings.

EXPERIENCE and SKILL SET

• Excellent knowledge of trending strategies on digital networking channels (Facebook, Instagram, LinkedIn, YouTube, twitter etc.)
• 2 years of experience in creative writing or copywriting/ promotional writing.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook).
• Candidate with IT background will be preferred.