Test Automation Engineer

What You'll Be Doing?

● Market analysis and opportunity identification.

● Revenue growth through various business channels.

● Work on leads and convert them into retainers/projects.

● Strategic partnership development.

● Content partnership negotiation. .

What You Need?

● A minimum of 5 years of experience in business development.

● Has a network of marketing professionals in your region or across the country

● Strong understanding of content and creative industry

● Excellent communication and interpersonal skills.

● Bachelor's degree in Business, Marketing, or related field; MBA is a plus

If interested kindly share your updated cv at 82008 31681

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Job Title: AEM Developer

Location: Mumbai, India

Experience: 4+ years

Overview:

We are seeking a talented Fullstack AEM (Adobe Experience Manager) Developer with proficiency in React or Angular frameworks to join our team in Mumbai. The ideal candidate should have a solid understanding of front-end and back-end development, with a focus on implementing and maintaining AEM-based solutions. This role requires strong communication skills and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Develop, implement, and maintain AEM-based web applications and components.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design and develop custom AEM components, workflows, and templates.
• Integrate AEM with other systems and third-party applications as needed.
• Optimize application performance and ensure scalability and reliability.
• Stay updated with the latest AEM features, trends, and best practices.
• Implement responsive design principles to ensure a seamless user experience across devices.
• Troubleshoot and debug issues related to AEM implementation and integration.
• Write clean, well-documented code and ensure adherence to coding standards.
• Participate in code reviews and provide constructive feedback to peers.
• Mentor junior developers and share knowledge with the team.
• Collaborate with UX/UI designers to create visually appealing and user-friendly interfaces.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in full-stack development, with a focus on AEM.
• Strong proficiency in Adobe Experience Manager (AEM) and associated technologies (AEM Sites, AEM Assets, etc.).
• Experience with front-end technologies such as React or Angular.
• Proficiency in HTML5, CSS3, JavaScript, and related frameworks/libraries.
• Experience with server-side languages such as Java.
• Knowledge of RESTful web services and APIs.
• Familiarity with version control systems such as Git.
• Experience with agile development methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant Adobe certifications (e.g., Adobe Certified Expert) are desirable but not required.

Job Description:

• Develop front end User Interface of our UKLB Experience Analysis (Biometrics) tool using SharePoint, PowerApps, Power Automate, and Logic Apps
• Connection of UI with back end SQL Database using Logic Apps - Advise solution design as a Logic Apps expert (specifically around UI)
• Responsible for managing technology in projects and providing technical guidance or solutions for work completion

Skills and Experience

• Experience with Azure services like Azure App Services, Azure Active Directory, Azure SQL, Azure PostgreSQL, Key Vault, Azure DevOps, Application Insights, Azure Storage, Redis Cache
• Microsoft Azure Developer Certification
• Experience with .Net SDK, integration tools, Application and Security frameworks
• C#, ASP.NET, Application development using .Net Framework
• Preferred: Insurance or BFSI domain experience
• .Net
• Azure/

Location: Chennai

Position –Business Analyst.

Location – Mumbai Andheri

Time – 1 pm to 10 pm

Experience – 7+ Years

Job description

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.
• Work closely with the support team to ensure timely knowledge transfer.
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of client’s organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

Requirements

• Domain experience must include 4+ years of experience in the US property and casualty insurance.
• Good understanding and exposure to policy forms or insurance documents.
• Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
• Ability to work with offshore teams located across time zones.
• Ability to work with QA team and define testing strategies.
• Ability to work independently.

• Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
• Have a good experience of the Agile Process (SCRUM)
• Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.

1. Perform full life cycle software development
2. Test and evaluate the technical aspects of every decision
3. Review codes and assess code quality
4. Provide timely solutions to issues
5. Develop a server-side code for high-volume web-based applications
6. Create and develop web user interfaces with Web API as back-end
7. Implement analytics and monitoring routines
8. Knows how to SQL queries for the requirements & Stored Procedure / Entity framework
9. 2-3 Experience with and good knowledge of C, C++, C# and database technology .
10. 2+ years of experience with .NET MVC and web-based development
11. Experience with ASP.NET MVC, jQuery, Web API, Restful Service
12. Experience on Angular will be preferred