Telesales Executive

About the company

We is building digital first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.

Elective health has been a large latent gap in India with the knowledge & support for issues which warrants a consumer first approach in building digitally native full stake health coaches to provide integrated care (products & services) and engagement (content & community to build healthy habits).

Started in May 2020, Man Matters is now the largest Men’s health platform, serving more than 1M Men every year across therapeutic areas of Hair Loss and Nutrition. Started in May 2021, Be Bodywise is the largest integrated Women’s Health platform serving more than 1M women a year in the areas of PCOS, Hair & Skin Health. Started in May 2022, Little Joys helps parents to reduce the anxiety around physical and mental development of their kids.

Job Description:

We are looking to hire a seasoned manager to lead our social media charter for our flagship brands Man Matters and Be Bodywise. The incumbent would report to the Head of Content, and own the strategy, planning, workflow management and metrics for the brand’s social media handles. If you are someone who understands the pulse of digital and social communities; if you live and breathe the latest on people, trends and brands on social media; if you are an original thinker looking to create a distinct voice, then this is just the gig for you.

Core Responsibilities:

• Help shape the social media strategy aligning brand positioning, marketing goals and a clear read on the target audience.

• Create monthly social media calendars and leverage topical days to build on the brand’s presence across different social media channels.

• Create original content ideas and IPs to strengthen engagement and base size.

• Create a one-of-a-kind community around the brand’s core message by fostering conversations and

engagement.

• Monitor and measure key metrics for the social pages.

• Monitor and measure brand reputation and presences through social listening. This would also entail

ensuring consistency of brand voice and brand persona.

• Build and enforce a crisis management module for any kind of direct negative publicity.

Requirements:

• 5 to 6 years of working in content creation and/or social media, with at least 2 years as a team lead.

• Having worked with digital-first consumer brands (either in a in-house team or agency).

• Thorough knowledge of social platforms, analytics and tools.

• Original thinker with a fresh perspective.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Responsibilities:

• Plan and conduct user research and competitor analysis.
• Interpret data and qualitative feedback.
• Create user stories, personas, and storyboards.
• Determine information architecture and create sitemaps.
• Create prototypes and wireframes.
• Conduct usability testing.
• Understanding of interaction design principles.
• Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.

Requirements:

• Adaptability.
• Communication, collaboration and teamwork.
• Problem-solving.
• Design thinking.
• A user-centric mindset.
• Attention to detail.
• Creative and analytical approach.
• Knowledge of industry tools such as Sketch, IN Vision, Adobe InDesign, Illustrator, Zeppelin and OmniGraffle.

Roles and Responsibilities:

• Manipulate and edit film pieces in a way that is invisible to the audience.
• Trim footage segments and put together the sequence of the film.
• Input music, dialogues, graphics, and effects.
• Create rough and final cuts.
• Ensure logical sequencing and smooth running.
• Consult with stakeholders from production to post-production process.
• Continuously discover and implement new editing technologies and industry best practices to maximize efficiency.

Requirements:

• 0-1 experience with digital technology and editing software packages (e. g. Premiere Pro, After Effects & Adobe Illustrator)
• Demonstrable video editing ability with a strong portfolio.
• Thorough knowledge of timing, motivation, and continuity.
• Creative mind and storytelling skills.
• Should be good at creating content curation from already available assets.
• Graphic Design is majorly preferred.

Why We Need You 

Our current engineering team is growing fast and we’ll need leadership to support a focused team effort across a variety of projects and priorities.

We’re looking for someone who will help us with:

• Manage, mentor, and grow an extremely talented and energetic engineering team
• Define our engineering culture and process broadly as our first management hire
• Work closely with product and design in determining the strategy and direction of your team
• Define the development process of the team to create a constructive and efficient work environment

Your Role:

• Lead the development of APIs, customer/developer experience, and supporting systems
• Be actively involved in our long-term strategic direction, working closely with the CTO/co-founder
• Experience scaling teams and processes in a high growth environment
• Empower the team to achieve a high level of technical productivity
• A strong belief in high engineer agency, responsibility, and accountability
• Own the existing SCRUM & SPRINTS & make sure throughput and DEADLINES are me
• A compassionate but clear and focused approach to leadership
• Ability to ruthlessly prioritize in a chaotic and ambiguous environment

Experience that would help you succeed: (Note, we don't expect you to a spike in all aspects, but to grow there in time)

Growth-minded: You have a keen product sense and an exceptional track record for delivery, as well as examples of innovation and/or influential impact.

Experienced: You will develop our current team, hire additional team members, and empower each member to have an owner mentality within their role. You have a large task ahead and building a high-output team will be your top priority.

Driven: You have experience in the past that lends itself to being able to dive in on tactical problems, while also being able to scale with the company as the needs change.

Technical: You’re able to leverage a strong technical background and have hands-on experience in solving large and difficult technical problems, with the ability to make decisions swiftly and thoughtfully.

Apply only if the answer is yes to all of the following :

• 3+ years of Engineering Manager of team size 10-50 experience
• Proven ability to manage high complexity projects
• Motivated by a fast-paced, high impact environment
• Proactive and comfortable with ambiguity
• Well versed with Hiring as well as Firing
• HAVE worked in a B2C Startup for at least a year?
• CAN join in within 30-45 days?

• Job Title:- Business Development Manager-IT
• Employee Size:- 05
• Experience:- 3yrs to 5yrs
• Alternate Saturdays off
• 1 Vacancy
• Location:- Chandkheda, Ahmedabad
• Skills:- Bde, IT sales manager, sales business development, business development, bdm, business development manager, sales, it marketing, marketing executive, software sales, business development executive, software marketing, IT sales executive, IT sales
• Industry Type:- IT-Software / Software Services
• Functional Area Sales, Retail, Business Development
• Employment Type - Full Time, Permanent
•  
• Education:- B.Tech/B.E. in Any Specialization, Any Graduate in Any Specialization

Job Description:-

• IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
• Achieve their target at any cost.
• Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
• Excellent communication skills.
• Confident, presentable & smart candidates.
• Exp Upwork, PPH bidding etc.

The Role

We are looking for full-stack developers with experience in building user interface components for serverless applications using React. 

The role involves working with the product management team, understand the business requirements, and take full responsibility of design, development, test and release of the applications. 

Requirements:

• Passion for building and delivering great software with a strong sense of ownership. 
• 2+ years of experience in building web applications using React with strong CSS skills.
• Independently develop new user-facing features from designs and wireframes
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience with popular React.js workflows (such as Flux or Redux)
• Building reusable components and front-end libraries for future use

Good to have:

• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Knowledge of AWS platform and scalable application architecture
• Experience with Build and Release, Agile processes and Estimation/Planning
• Knowledge of CSS pre-processors like SCSS and LESS