Tele Caller

Job Description:

• 2 – 4 years of hands-on experience as a Developer in financial services
• Experience with C#/.NET
• Experience with JavaScript/TypeScript, ReactJS, and AWS Cloud technologies is a plus
• Experience with databases such as MSSQL and MongoDB is a plus
• Familiarity with concepts such as microservices, API, TDD, unit testing, and SDLC
• Knowledge of Stock Loan, Collateral margining, Swaps would be a great advantage
• Strong analytical and problem-solving skills, with the ability to think critically
• Strong written and verbal communication skills
• Experience in stakeholder management across both IT and business sectors

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Are you a motivated individual eager to launch your career in generative AI and learn advanced technologies? Are you a hands-on learner with an interest in large language models and emerging AI technologies? Do you possess the ability to collaborate effectively within a team environment to implement and learn technical solutions?

At Aivar, we're looking for entry-level architects and engineers to learn generative AI techniques and contribute to building innovative solutions under the guidance of experienced professionals.

As an Generative AI/ML Engineer, you'll learn from technology and business teams while developing solutions. You will gain hands-on experience in a fast-paced environment that contributes to innovative AI projects.

Key job responsibilities:

● Learn to implement large language model solutions using Amazon Web Services (AWS)

● Learn Generative AI frameworks (LangChain, LangSmith, HuggingFace)

● Support prompt engineering implementation

● Assist in fine-tuning pipelines for specific use cases

● Learn to build basic generative AI solutions for text and images

● Help implement RAG architectures

● Support MLOps/LLMOps practices

● Document implementations and learnings

● Assist in testing generative AI solutions

• Back-end software development
• Software engineering and designing data models and write effective APIs
• Working together with engineers and product teams
• Understanding business use cases and requirements for different internal teams
• Maintenance of existing projects and New feature development
• Consume and integrate classifier/ ML snippets from Data science team

What we are looking for:

• 2+ years of industry experience with the Python and Django framework.
• Degree in Computer Science or related field
• Good analytical skills with strong fundamentals of data structures and algorithms
• Experience building backend services with hands-on experience through all stages of Agile software development life cycle. 
• Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
• Experience with Databases.
• Experience with writing REST-APIs.
• Prototyping initial collection and leveraging existing tools and/or creating new tools
• Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
• Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• A positive attitude, and a growth mindset

Bonus:

• Experience with relevant Python libraries such as Requests, sklearn, Selenium
• Hands on experience in Machine learning implementations
• Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
• Good Humor

Skills:

• Knowledge and experience of B2B Lead Generation in IT services
• Experience of Cold calling
• A good knowledge and understanding of the technical aspects of the following:-

•  Microsoft Office and associated systems, including CRM 
• Social Networking (LinkedIn) 

•  Excellent communication skills and an excellent telephone manner 
•  Ability to work independently and under pressure 
•  Good verbal and written skills  
•  Good organisational skills and attention to detail  

Roles and Responsibilities:

• Generate new leads using cold calling, social media, and other relevant lead generation tools.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities.
• Organise and keep the lead status updated in the CRM software
• Follow up on leads and conduct research to identify potential prospects.
• Promote the company’s products/services addressing or predicting clients’ objectives
• To use company databases to gain potential leads.
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Screens potential business deals by analysing market strategies, deal requirements, and financials.

• Perform requirement gathering, analysis and design        
• Develop, create, modify and fix software applications     
• Complete Unit & Integration Testing       
• Deploy software             
• Initial Validation after deployment           
• Create documentation   
• Troubleshooting and problem solving     

Requirements

• Educational Background                             
• Experience (0+ years)
• The person should be proficient in Computer Science. Get your basics right, we will teach you everything else!

Examinations                    

• You will be asked questions concerning the following topics, Networking, Data Structures,  Design patterns, Algorithm Analysis, and Concurrency. The questions are all language agnostic.
• You will also be asked to code a trivial Java program that meets specific requirements.
• Java, Maven, Spring-boot, REST/RESTful services, Javascript, Node.js, Angular,  React,

Our Stack  

• SQL, NoSql,  Hibernate, Java Persistence API (JPA),
• Shell Scripting, Powershell scripting,
• JSON, XML

Benefits

• Unlimited Leave policy
• Apart from unlimited policy 9-Public Holiday over the year (Jan to Dec)
• Medical policy coverage up and above your CTC
• Unlimited scope to learn technology - no restrictions team wise/project wise
• Wonderful work culture
• Life time WFH for candidates outside Kolkata
• Opportunity to work with a product based company
• Weekly 2 days fixed off
• This is a remote position. Sath Infotech Pvt. Ltd is an established IT Security Consulting firm and is looking for developers to join its team. This role will work with team members, client stakeholders, and individuals to support and enhance Identity and Access Management and other security applications. Should be proficient in Computer Science.
• If you like working with IT professionals across a variety of Enterprise Level Environments with diverse processes and configurations to identify and solve complex problems, Sath Infotech can offer a career path to become a subject matter expert in the high demand roles of Cyber Security Analyst/Consultant, Enterprise IT Auditor or IT Project Management.