Inside Sales Specialist

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather

than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Angular Developer – Job Description We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Should have 4+ years hands on experience in web technologies like JavaScript, HTML5 & CSS. • Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus. • Hands on experience with JavaScript frameworks like Angular, Angular Js and above versions • Good in Problem Solving. • Good team player • Excellent written and verbal communication skills About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

Role: Embedded Software Developer

Exp: 3-7yrs

Location: Noida

Work Mode: 5days 

Description:

1. Must be B.E./B.Tech./MTech. in Computer Science, IT or related software engineering degree.
2. Must have 3 to 7 years’ experience with strong experience of C system programming in embedded environment.
3. Must have relevant experience of IMS or Telephony domain.
4. Must have excellent S/W design Skills with proven experience of writing efficient code for embedded environment. 
5. Must have experience of Linux or RTOS S/W design programming.
6. Must have excellent debugging skills, good experience on analyzing network protocol Logs.
7. Must be conversant with embedded development tools, debuggers, Network protocol analyzers like Wireshark etc.
8. Must have hands-on experience & understanding of S/W Management Processes: Source Code Management, Unit/Integration Testing, Branch management, Feature Configuration etc.
9. Preferred to have experience on 4G/5G wireless protocol stack or WLAN SW development.
10. Preferred to have worked on Android based Smart Phone or embedded M2M/IOT projects .
11. Preferred to be from leading telecommunication, semiconductor or electronics ODM/OEM company background.
12. Strong Communication skills, Self-driven, Positive attitude & hardworking. 

Role: Director of Field Sales

About the Role

If you have a flair for the field, you love achieving targets, thrive in managing large teams, enjoy the blend of the chaos & the nuances of data, with a dream to take this from a 12 cr to a 50 Cr team (ARR), then we would love to have a chat with you.

We envisaged this vertical to drive and tap the unlimited potential of the retail market across India. It's a wonderful problem to solve considering the vertical has grown 6X in 12 months.

As the Director of Field Sales, you will be responsible for leading a large sales team and driving revenue growth for the company. You will work closely with the executive team to develop and execute the company's sales strategy, while also managing the day-to-day operations of the sales team.

What you will be doing

● Develop and execute a comprehensive sales strategy that drives revenue growth for the company

● Build and lead a high-performing sales team of 200+ that consistently exceeds sales targets

● Develop and maintain strong relationships with key customers and partners

● Analyze sales data and market trends to identify opportunities for growth

● Manage the sales budget and ensure that all sales activities are aligned with the company's financial

goals

● Develop and implement sales training programs to ensure that the sales team is equipped with the skills

and knowledge needed to succeed

● Ensure that all sales activities are in compliance with company policies and procedures

● Provide regular updates to the executive team on sales performance, market trends, and other key

metrics

What we are looking for

● Someone with 10 + years of experience managing a sales team in product-based start-up

● Someone who has successfully managed field sales of more than 200 people in the past

● Someone who has seen a scale of at least 50 crore net revenue per annum

● Someone who is analytically strong and has a good grip on numbers

Job Role –

React Developer

Location- Hyderabad

Job Description-

• Develop end-to-end features (full stack) for users and be proficient with aspects of design and coding.

• Proficiency in automated testing/testing methodologies is a must.

• Create, maintain, and modify (where necessary) the data structure.

• Work with product owners to handle backlogs and new requests.

• Work on React projects using specifies tools and databases.

• Should have very good understanding of the technical approach and its viability.

• Should be able to push back and accurately assess the viability of their solutions.

• Should be comfortable adopting testing frameworks and developing with common industry practices such as test-driven development.

Person Specifications/ Requirements

• Good understanding and proven experience of web development and basic languages such as HTML and JavaScript.

• Strong programming experience.

• Must have experience with React.js, Node.js.

• Experience with Vue.js and Go is required.

• Strong understanding of software development tools, data structures and data modelling.

• Strong Data Analytical Skills.

• Should have Knowledge and experience of databases, e.g., MS SQL, MongoDB.

• Comfortable with optimizing your code and refactoring where necessary, researching ways to have responsive solutions.

• Good understanding of Test-Driven Development (TDD), including benchmarking and refactoring during the TDD process.

• Familiarity with popular authorization techniques such as JSON Web Tokens (JWTs) is required.

• Strong understanding of the software development lifecycle and awareness of commercial deadlines.

• Strong self-discipline and detail-oriented, important to meet client requirements in pressured timelines to a high quality.

• Bachelor's level business related qualification or 2+ years relevant experience in a similar environment.

• Strong understanding of the software development lifecycle.

• Strong verbal and written communications skills.

• Inquisitive, enthusiastic, passionate, and diligent.

• Keen to develop a broad range of business, technical and soft skills

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Requirements

• 3+ years of experience in React JS and Redux
• Expert in React.j, ideally using TypeScript language extensions
• Good understanding of JavaScript Design Patterns
• Good experience writing front-end test cases
• Exposure in React Native is preferred.
• HTML5, CSS3 and Responsive web design are mandatory
• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
• Self-motivated, fast learner, detail-oriented, team player and a sense of humour

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.