Technical Lead– Dynamics 365 CRM

Strong Software Engineer — Level 2 Industrial Automation

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Mandatory (Experience 1) – Must have 2+ years of hands-on software development experience (C#/.NET), with solid technical fundamentals. Exposure to Level-2 / industrial automation systems is a strong plus

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Mandatory (Experience 2) – Must have hands-on, working-level C#/.NET ability — able to write, explain, and debug production application code (.NET Framework and/or .NET Core; ASP.NET, Windows Services, REST APIs)

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Mandatory (Skill – Database) – Must have practical SQL Server and/or Oracle ability: writing queries, stored procedures, and triggers, with an understanding of schema design (not ORM-only)

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Mandatory (Enterprise Exposure) – Must have experience building, delivering, or supporting enterprise-grade applications and be comfortable in a client-facing capacity

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Mandatory (Qualification) – Must hold B.Tech / B.E. / equivalent in Computer Science, IT, Electronics, or a related engineering discipline

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Mandatory Note – A candidate with 1+ years of experience but industrial/manufacturing domain exposure will also be considered

Company Details:

Company – PricewaterhouseCoopers (MNC Group)

Website     https://www.pwc.com/">https://www.pwc.com/

About PWC (PricewaterhouseCoopers) -PricewaterhouseCoopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC firms operate in 157 countries, 742 locations, with 276,000 people.

Job Role - Randstad Payroll (Client Inhouse)

Interview Process – Video Call Interview or Telephonic Interview

Salary – Best in Industry

Requirement -  Consultant and Experience Consultant

Qualification -  CA qualified/sCA semi-qualified 

Travelling - Yes

Roles and Responsibilities

1. Responsible for internal audit procedures and work programs for clients
2. Execute the assignment as per internal standards
3. Drafting of report as per internal standards
4. Ensuring compliance with Audit Standards & completing audits within timelines.
5. Good Comm. skills so as to communicate with clients independently on audit matters

About the Role

The Smart Operations (Smart Ops) division is seeking a seasoned Senior Data Engineer / Lead Data Engineer to design and scale our next-generation industrial data platform. In this role, you will architect the real-time data backbone that processes high-frequency iHistorian telemetry, IoT sensor feeds, and complex manufacturing data across global operations.

You will be the core technical owner of our Databricks Lakehouse ecosystem, responsible for building optimized, cost-efficient streaming and batch pipelines that deliver high-trust data to our Advanced Analytics, MLOps, and Business Intelligence teams.

Key Responsibilities

• End-to-End Lakehouse Architecture: Design, implement, and scale a robust Medallion Architecture (Bronze-Silver-Gold) on Azure Databricks and Delta Lake.
• Real-Time IoT Ingestion: Build fault-tolerant, low-latency streaming pipelines to ingest high-frequency telemetry and machine sensor data.
• Enterprise Governance: Enforce data security, fine-grained access controls, and comprehensive lineage tracking using Unity Catalog.
• Performance Tuning & Cost Optimization: Actively profile, tune, and optimize Spark workloads (utilizing partitioning, liquid clustering, AQE, and Photon) to drastically minimize cloud compute costs and pipeline runtimes.
• CI/CD Automation: Modernize data platform deployments across Dev/QA/Prod environments using Infrastructure as Code (IaC) and Databricks Asset Bundles (DABs).
• Cross-Functional Collaboration: Partner closely with manufacturing stakeholders, supply chain analysts, and data scientists to provide curated datasets for predictive maintenance, anomaly detection, and operational KPI reporting.

Technical Skills Breakdown

Mandatory Skills (Must-Haves)

• Domain Context: Minimum 5+ years of Data Engineering experience with direct exposure to Heavy Manufacturing, Automotive/Commercial Vehicles, Industrial Automation, or Global Logistics data environments.
• Databricks Ecosystem: Deep architectural mastery of Azure Databricks, PySpark, Spark SQL, Delta Lake, and Unity Catalog governance.
• Streaming & CDC: Proven hands-on experience engineering real-time data pipelines using Apache Kafka, Azure Event Hubs, or Spark Structured Streaming, alongside Change Data Capture (CDC) tools (e.g., Debezium).
• Cloud Infrastructure: Strong proficiency within the Microsoft Azure stack—specifically Azure Data Factory (ADF), Azure Data Lake Storage Gen2 (ADLS Cores), Azure Key Vault, and Azure Monitor.
• Advanced SQL & Python: Expert-level Python programming and complex SQL optimisation (advanced indexing, partition pruning, performance tuning of massive datasets).
• DevOps Automation: Hands-on experience setting up production CI/CD pipelines using Git, Azure DevOps, GitHub Actions, or Databricks Asset Bundles (DABs).

Good to Have Skills (Nice-to-Haves)

• Professional Certifications: Databricks Certified Data Engineer Professional (highly preferred), Databricks Certified Associate Developer for Apache Spark, or Microsoft Certified: Azure Data Engineer Associate (DP-203).
• Industrial & ERP Systems: Familiarity with industrial data systems (SCADA, PLC, iHistorian), heavy vehicle telemetry standards (MDF/MF4 files), or deep integration experience with enterprise ERPs (SAP S/4HANA, SAP BW).
• MLOps & GenAI: Exposure to working alongside Machine Learning pipelines, dataset feature engineering, or implementing Generative AI frameworks (RAG, Vector Databases like FAISS/Weaviate) for semantic query self-service.
• Infrastructure as Code (IaC): Basic proficiency with Terraform for provisioning cloud data infrastructure.

Education & Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Electrical/Electronics Engineering, or a closely related technical field.

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Company Description

ExpertusONE is the zero-compromises enterprise learning platform trusted by global leaders like Siemens, Hitachi, and ABB. The platform blends elegant design, intuitive functionality, and mobile-anywhere solutions to meet diverse learning, training, and skills development needs. It interoperates seamlessly with applications like Salesforce, Slack, and Microsoft Teams, enhancing the learning experience with personalized content and interactive modules.

Role Description

As a B2B SaaS Product Manager, you will play a pivotal role in defining and driving the success of our business-to-business (B2B) software-as-a-service (SaaS) products. You will be responsible for overseeing the entire product lifecycle, from concept to launch. Your primary focus will be on understanding market needs, defining product strategies, and collaborating with cross-functional teams to deliver innovative solutions that meet our customers' requirements to drive revenue growth.

• Proven experience as a Product Manager in the B2B SaaS industry with deep understanding of content player technology, user experience, and market trends.
• Familiarity with agile development methodologies.
• A deep understanding of B2B customer needs and market dynamics ensuring that our content delivery solutions meet the highest standards of quality and performance.
• Experience with project management and product management tools.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.

Key Responsibilities:

• Ability to work within a fast-paced team with high proficiency in writing clean, well-structured Product Specification Documents
• Identify opportunities for product improvements and optimizations based on data-driven insights.
• Collaborate with UX/UI designers to ensure the product provides an exceptional user experience and aligns with brand guidelines.
• Continuously monitor industry developments, competitive landscapes, and customer feedback to refine the product roadmap.
• Conduct market research to identify customer needs, pain points, and emerging opportunities.
• Gather and analyze customer feedback, user data, and market trends to inform product decisions.
• Develop a clear and compelling product vision and strategy aligned with the company's goals and market trends.
• Define clear product requirements, user stories, and use cases to guide development teams.
• Create and prioritize the product roadmap based on strategic objectives, customer requirements, and business priorities.
• Manage the product development process from concept to launch, ensuring timely delivery of high-quality software.
• Facilitate communication and collaboration between different departments to achieve product goals.
• Monitor product performance metrics, including user adoption, retention, and revenue.

If you're passionate about building world-class B2B SaaS products that transform enterprise learning experiences, we’d love to hear from you.

Connect with me on LinkedIn to apply - www.linkedin.com/in/swetha-vijayakumar-b1333022a

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Main tasks

• Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
• Responsibility of the operations part of a DevOps organization especially for development at LS telcom in the environment of container technology and orchestration, e.g. with Kubernetes
• Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud as LS service
• Implementation of installations of the LS system solution especially in the container context
• Introduction, maintenance and improvement of installation solutions for LS development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
• Maintenance of the system installation documentation and implementation of trainings

Execution of internal software tests and support of involved teams and stakeholders

• Hands on Experience with Azure DevOps.

Qualification profile

• Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
• Experience in software
• Installation and administration of Linux and Windows systems including network and firewalling aspects
• Experience with build and deployment automation with tools like Jenkins, Gradle, Argo or similar as well as system scripting (Bash, Power-Shell, etc.)
• Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
• Server environments, especially application, web-and database servers
• Knowledge in VMware/K3D/Rancer is an advantage
• Good spoken and written knowledge of English

Responsibilities :

• Involve in planning, design, development and maintenance of large-scale data repositories, pipelines, analytical solutions and knowledge management strategy
• Build and maintain optimal data pipeline architecture to ensure scalability, connect operational systems data for analytics and business intelligence (BI) systems
• Build data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader
• Reporting and obtaining insights from large data chunks on import/export and communicating relevant pointers for helping in decision-making
• Preparation, analysis, and presentation of reports to the management for further developmental activities
• Anticipate, identify and solve issues concerning data management to improve data quality

Requirements :

• Ability to build and maintain ETL pipelines 
• Technical Business Analysis experience and hands-on experience developing functional spec
• Good understanding of Data Engineering principles including data modeling methodologies
• Sound understanding of PostgreSQL
• Strong analytical and interpersonal skills as well as reporting capabilities

Roles and Responsibilities

• Quick learner with a great attitude and should be willing to learn new technology. Basic knowledge in HTML, JavaScript, C or any other coding language
• Good in Communication and having excellent professional values.