Technical Lead– Dynamics 365 CRM

Role Descriptions: Good dynamics skills 365 skills

Essential Skills: Good dynamics skills 365 skills

Skills: Digital : Microsoft Dynamics 365 CRM Functional

Experience Required: 8-10

7 to 14 years

location bangalore

As a techno-functional consultant you will be responsible for delivering and optimizing end-to-end solutions on the Dynamics 365 platform by bridging business requirements with technical implementation. The role focuses on configuring and enhancing Dynamics 365 Customer Service and Field Service modules, enabling seamless integration with SAP systems, and supporting multiple Power Pages portals for customers and subcontractors. The objective is to ensure efficient business process execution, secure and scalable integrations, and improved user experience through continuous collaboration with stakeholders, proactive problem-solving, and adherence to best practices and standards.

Tasks & Responsibilities: 

• Bridge the gap between business requirements and technical delivery across D365 Customer Service and Field Service
• Contribute to functional workshops, requirement gathering sessions, and solution design discussions with business stakeholders
• Good to have basic process understanding of SAP system.
• Configure D365 modules and implement light customizations — plugins, custom APIs, JS/TS, and Power Automate flows
• Design end-to-end solutions covering data model, SLAs, entitlements, and integrations
• Support UAT, produce functional specification document, and ensure solutions align with Microsoft best practices
• Training delivery and end-user adoption support post go-live
• Understanding of Model-Driven App design including entities, forms, views, dashboards, security roles etc.
• Strong client relationships to engage business and technical audiences equally
• Prepare and maintain key project documentation including Functional Specification Documents (FSD), Solution Design Documents (SDD), business process flows, and UAT documents
• Create and manage user stories, acceptance criteria, and test cases in Azure DevOps, ensuring traceability and alignment with business requirements

Education & Trainings + Certifications:

• At least 6 to 8 years of relevant experience in Dynamics 365, Field Service, Power Pages.
• Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.

Technical know-how: 

• Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
• Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
• Working knowledge of Model-Driven App development and customization
• Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
• Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
• Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
• Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
• Understanding of software development lifecycle (SDLC), Agile methodology, and UAT processes
• Knowledge of documentation standards including FSD, SDD, use cases, and business process mapping
• Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms 

Soft Skills:

• Good team player skills to be able to work within a global team with shared global responsibilities
• Strong service orientation
• Solution-oriented and structured way of working
• Friendly, communicative and team-oriented player
• Business fluent English skills, spoken and written
• Intercultural competence 

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.

Technical Lead 

Job Description 

Role Overview 

We are seeking a highly skilled Data Engineering Lead with minimum of 5 years of hands-on experience in Azure data engineering, data warehousing, and automation-driven  integration. The ideal candidate should be a proven technical lead, capable of driving end-to-end 

project delivery and working closely with customer teams. This is a Work from Office / Customer Site role. 

Roles and Responsibilities 

• Lead the design, development, and delivery of data engineering and automation projects. 

• Architect and implement ETL/ELT pipelines using Azure Data Factory. 

• Design and manage enterprise data warehouses including dimensional modeling and 

schema optimization. 

• Manage Azure components including Storage Accounts, Data Lakes, Azure SQL, and Synapse. 

• Drive automation initiatives across data ingestion and transformation workflows. 

• Collaborate with business and technical stakeholders to translate requirements into scalable solutions. 

• Mentor team members and enforce engineering best practices. 

• Serve as the technical anchor responsible for ensuring high-quality, on-time delivery. 

Skills and Qualification 

• Strong hands-on experience with Azure Data Factory, Azure Storage, Azure SQL/Synapse. 

• Deep understanding of data warehousing concepts: star/snowflake schemas, fact/dimension modeling. 

• Experience with automation-led data engineering solutions. 

• Strong troubleshooting, optimization, and analytical skills. 

• Excellent communication and stakeholder management abilities. 

• Proven experience as a Technical Lead leading teams and delivery. 

Must Have 

• Min of 5 years of relevant data engineering experience. 

• Strong Azure Data Engineering and Data Warehousing expertise. 

• Proven Technical Lead experience. 

• Ability to work from office and customer site. 

• Strong ownership mindset with a focus on quality and delivery excellence.

Role :Tech Lead-Full Stack

Responsibilities 

·      Understand and analyze the business requirements.

·      Design and implementation of the overall application architecture.

·      Ensure the design is built for speed and scalability.

·      Conduct and participate in meetings with various levels of users and management

·      Create high level estimate for the release to understand the size of the project

·      Contribute to sprint grooming, planning meetings add necessary details

·      Guide the Team Technically and should be able to manage the tasks for the Team

·      Follow and contribute to best practices both in terms of technology and process

·      Review code of the developers to ensure adherence to best practices and correctness of implementation

·      Manage deployment across environments by coordinating integration testing

·      Ensure the delivery quality and timelines within sprints and release

·      Research emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans

·      Implementation of the user interface

·      Design and deployment of the database.

·      Writing effective APIs

Skills

At least 7 to 10 years of industry experience and skilled in below,

·      Experience coaching and mentoring team members

·      Experience in conducting code reviews and creating a collaborative development environment

·      Familiarity with design patterns

·      Experience designing and developing solutions for Azure/cloud.

·      Excellent analytical, communication and teamwork skills

·      Understanding of Agile frameworks and Tools

·      Backend programming language & frameworks specifically C#, ASP .NET Core, Node.js

·      Web fundamentals such as HTML, CSS, JavaScript and jQuery

·      JavaScript frameworks such as Angular and React

·      Experience with Microsoft SQL Server; Familiarity with Mongo or Cosmos DB is a plus.

·      Experience developing REST APIs

·      Design and implementation of continuous integration and deployment

Education

Bachelor’s or master’s degree with specialization in Computer Science or related field

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Job Description

We are seeking an experienced Senior Salesforce Architect with 8+ years of experience to lead Salesforce architecture, solution design, and enterprise integrations. The ideal candidate will have strong expertise in Sales Cloud, Salesforce CPQ, quote-to-cash processes, and professional services operations.

Key Responsibilities

• Own Salesforce solution architecture, scalability, security, and platform governance.
• Lead solution design across Sales Cloud, Certinia PSA, and quote-to-cash processes.
• Architect integrations with NetSuite, MuleSoft, Workday, and other enterprise platforms.
• Define data models, integration patterns, automation, and technical best practices.
• Provide technical leadership to developers, administrators, and integration teams.
• Collaborate with business stakeholders to translate requirements into scalable solutions.

Required Skills

• 8+ years of Salesforce experience, including architecture responsibilities.
• Experience with large-scale Salesforce implementations.
• Strong expertise in Sales Cloud, Salesforce CPQ, and quote-to-cash.
• Hands-on knowledge of Apex, SOQL, Flow, LWC, Salesforce APIs, and Platform Events.
• Strong understanding of enterprise integrations, middleware, data architecture, and security.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Certinia PSA (FinancialForce).
• Familiarity with NetSuite, MuleSoft, and Workday.
• Experience in professional services or consulting environments.
• Salesforce Architect certifications.

Position Summary

We are looking for an experienced Enterprise Architect to define and deliver enterprise-scale digital experience architectures leveraging AI/ML capabilities, data platforms, and modern cloud technologies. The role involves partnering with senior business and technology stakeholders to translate business objectives into scalable architectures, strategic roadmaps, and technology solutions.

The ideal candidate will have strong expertise in enterprise architecture, cloud-native technologies, AI-driven customer experiences, and digital marketing platforms, along with the ability to lead architecture initiatives across cross-functional teams.

Key Responsibilities

• Enterprise Strategy & Roadmaps: Define digital, data, and AI strategies, translating business vision into actionable architecture roadmaps aligned with business goals and KPIs.
• Architecture Design: Design end-to-end enterprise and solution architectures integrating digital experience platforms, customer data platforms, AI/ML capabilities, and cloud services.
• Cloud & Technology Architecture: Recommend scalable, secure, and resilient architectures using cloud-native, API-first, microservices, event-driven, and serverless principles across Azure, AWS, or other public cloud platforms.
• AI & Data Architecture: Define architectures for customer data platforms, identity and profile management, data ingestion, governance, personalization, journey orchestration, and AI-powered experiences.
• Architecture Governance: Establish architecture standards, reference architectures, governance frameworks, and operating models to ensure consistency, security, and sustainable technology adoption.
• Stakeholder Management: Collaborate with business leaders, engineering teams, data architects, developers, and data scientists to drive architecture alignment and execution.
• Executive Communication: Lead architecture workshops, visioning sessions, and roadmap presentations, communicating technical recommendations and trade-offs to senior leadership.
• Practice Development: Contribute to reusable architecture assets, mentor architects and consultants, and support presales activities, solutioning, estimations, and proposals.

Required Skills & Experience

• Proven experience in enterprise architecture, solution architecture, and developing enterprise architecture models and roadmaps.
• Strong understanding of architecture frameworks and principles, including TOGAF, SOA, and API-led architecture.
• Hands-on experience with public cloud architecture and services, particularly Microsoft Azure and/or AWS.
• Experience designing and integrating AI-powered solutions, with knowledge of LLMs, prompt engineering, RAG, and model evaluation.
• Understanding of agentic workflows, tool-using agents, and enterprise AI governance, observability, and reliability.
• Experience working with software engineers, application developers, data architects, and data science/ML teams to deliver end-to-end solutions.
• Ability to translate business requirements and strategic vision into technical architectures and implementation roadmaps.
• Strong stakeholder management, leadership, presentation, and communication skills, including experience engaging with senior executives.
• Ability to lead architecture execution across multidisciplinary teams and communicate complex technical concepts to diverse audiences.

Good to Have

• Experience with Adobe Experience Cloud, Adobe Experience Platform, or one or more digital experience solutions.
• Previous experience with other digital marketing and customer experience platforms.
• Experience with customer data platforms, personalization, omnichannel engagement, and marketing optimization initiatives.
• Experience supporting consulting engagements, presales, and enterprise transformation initiatives.

Additional Requirement

- Willingness to travel up to 50%, depending on business and client requirements.

We are seeking an experienced Salesforce Solution Architect to lead the design, development, and evolution of enterprise Salesforce solutions supporting global B2B and B2C business operations.

The ideal candidate will combine strong solution architecture capabilities with hands-on Salesforce technical expertise. The role requires someone who can translate complex business requirements into scalable, secure, and maintainable solutions, guide development teams, make sound architectural decisions, and write or debug code when required.

The architect will work across multiple Salesforce applications, external enterprise systems, country-specific business processes, and cross-functional technology teams to ensure solutions align with enterprise architecture standards and long-term business objectives.

Key Responsibilities

1. Solution Architecture and Design

Own end-to-end Salesforce solution architecture, from requirements discovery through design, implementation, deployment, and production support.

Translate business requirements into scalable Salesforce architectures, technical designs, data models, integration patterns, and implementation roadmaps.

Evaluate standard Salesforce capabilities, configuration, declarative automation, custom development, and external services to recommend the most appropriate solution.

Define architectural standards, reusable components, coding guidelines, design patterns, and technical best practices.

Assess the impact of proposed changes on existing applications, integrations, business processes, and future enhancements.

Identify technical risks, scalability constraints, platform limitations, and opportunities for simplification.

2. Hands-on Salesforce Development

Write, review, debug, and optimize Apex, Lightning Web Components (LWC), SOQL, and other Salesforce customizations when required.

Develop proof-of-concepts and technical prototypes to validate architectural decisions and resolve complex technical challenges.

Demonstrate strong understanding of Apex triggers, asynchronous processing, Batch Apex, Queueable Apex, platform events, transaction management, and governor limits.

Ensure code follows bulkification, security, exception-handling, testability, and performance best practices.

Review complex implementations and guide developers in resolving technical issues.

Participate directly in critical development activities, production troubleshooting, and performance optimization when necessary.

3. Salesforce Data Modeling and Governance

Design scalable Salesforce data models using standard and custom objects, appropriate relationships, and well-defined ownership and sharing strategies.

Define data mastership, external identifiers, deduplication, matching, data migration, and reconciliation approaches.

Design data models that support global customer identities, B2B relationships, B2C customer journeys, and country-specific business requirements.

Ensure appropriate data access, privacy, auditability, and regulatory considerations are incorporated into the architecture.

4. Integration Architecture

Design and govern integrations between Salesforce and enterprise platforms such as SAP, customer portals, identity providers, middleware, and marketing platforms.

Define suitable integration patterns using REST/SOAP APIs, event-driven architecture, asynchronous processing, and middleware where appropriate.

Address authentication, authorization, idempotency, retries, error handling, monitoring, reconciliation, and integration resilience.

Collaborate with enterprise integration and platform teams to manage dependencies, API contracts, release sequencing, and system-wide changes.

5. Global Platform and Release Governance

Support a global Salesforce platform operating across multiple countries and business markets.

Balance global architecture standards with legitimate local business and regulatory requirements.

Evaluate the impact of changes across countries, applications, integrations, and downstream systems before approving designs.

Coordinate with business stakeholders, development teams, QA, DevOps, security, and platform teams to ensure controlled delivery.

Contribute to release planning, technical risk assessments, environment strategy, deployment readiness, and production stability.

Prevent unnecessary customization and architectural fragmentation across markets.

6. Technical Leadership and Team Enablement

Provide technical direction and architectural guidance to Salesforce developers, technical leads, QA engineers, and integration teams.

Conduct architecture reviews, code reviews, design walkthroughs, and technical knowledge-sharing sessions.

Establish development standards and reusable patterns that improve code quality, maintainability, and developer productivity.

Mentor team members and support technical decision-making across distributed teams.

Communicate architectural decisions, trade-offs, risks, and recommendations clearly to both technical and business stakeholders.

7. Platform Evolution and Continuous Improvement

Evaluate new Salesforce capabilities and recommend adoption based on business value, technical fit, and platform strategy.

Identify opportunities to improve performance, reduce technical debt, simplify integrations, and optimize delivery costs.

Contribute to Salesforce platform roadmaps and long-term architecture decisions.

Support production incident analysis and implement sustainable solutions that prevent recurring issues.

Required Technical Skills

Strong expertise in Salesforce Sales Cloud and Experience Cloud.

Hands-on experience with Apex, Triggers, LWC, SOQL, Salesforce security, and declarative automation.

Strong understanding of Salesforce data modeling, sharing and visibility, governor limits, transaction boundaries, and platform architecture.

Experience designing enterprise integrations using REST/SOAP APIs and asynchronous or event-driven patterns.

Understanding of integration resilience, error handling, monitoring, data reconciliation, and API security.

Experience with Salesforce deployments, source control, CI/CD, and release management.

Familiarity with enterprise identity and access management, SSO, OAuth, and external identity solutions.

Ability to diagnose complex technical issues and validate architectural decisions through working code or prototypes.

Preferred Experience

Experience with Salesforce Marketing Cloud and customer engagement integrations.

Exposure to Salesforce Data Cloud and/or Salesforce Life Sciences Cloud.

Experience with SAP or other ERP integrations.

Experience with middleware and integration platforms such as MuleSoft, SnapLogic, Informatica, or equivalent technologies.

Experience with multi-country Salesforce implementations and global platform governance.

Experience with Experience Cloud portals, external users, customer identity, and large-scale customer data management.

Familiarity with consent management, customer data privacy, and market-specific regulatory requirements.

Experience and Qualifications

Typically 10+ years of Salesforce or relevant enterprise CRM experience.

Demonstrated experience owning solution architecture for complex Salesforce implementations.

Proven experience leading technical teams and collaborating across business and technology functions.

Salesforce Application Architect certification preferred; System Architect or relevant advanced certifications are an advantage.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Success Criteria

The successful candidate will be expected to:

Deliver scalable and maintainable architecture aligned with enterprise standards.

Make defensible design decisions with clear consideration of alternatives, risks, and trade-offs.

Independently validate critical technical designs through code, prototypes, debugging, and code reviews.

Minimize regression risk across existing systems, integrations, and country implementations.

Improve engineering standards and enable development teams to deliver consistently.

Maintain a balance between architectural leadership and hands-on technical contribution.

Role Expectation

This is an architecture-led role with hands-on technical responsibilities. The candidate is not expected to spend every day implementing features, but must be capable of independently writing and debugging Apex and related Salesforce code when complex technical challenges, critical issues, or architectural validation require it.

We are looking for a highly experienced Senior Salesforce Consultant / Salesforce Architect with strong expertise in Salesforce architecture, solution design, enterprise discovery, platform assessment, data analysis, integrations, and business process transformation.

The consultant will bring deep Salesforce platform expertise to the discovery and transformation team, supporting requirements gathering, assessment of existing Salesforce environments, data and process analysis, platform rationalization, and evaluation of Salesforce as a potential target platform.

The ideal candidate should be comfortable engaging with both business and technical stakeholders and translating complex business requirements into practical Salesforce capabilities and target-state solutions.