Team Leader- Inside Sales

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Day-to-day responsibilities include:

• Sourcing profiles from job portals like Indeed, Internshala, Linkedin etc
• Finding companies data. (HR Consultancy)
• Scheduling candidates for interview, following-up, and overseeing documentation.
• Attendance and other HR related work.

Skill(s) required

• English Proficiency (Spoken)
• English Proficiency (Written)
• MS-Excel
• MS-Office
• MS-Word

· Salary Package: As per Company Standards

Job Description:

Technologies/Frameworks –

·        Core Java, J2EE,

·        Spring Core and Spring MVC, Sprint Boot, Spring Security,

·        JDBC, Hibernate, RESTful APIs, SOAP WebServices

·        Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage

·        Junit or Mockito frameworks

·        Maven, Git

·        Knowledge Data Structures,

·        SQL, MySQL

·        Designing relational database schemas                                                                                                                                                

·        Basics of AWS, Cloud, Microservices

Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.

Strong knowledge of working in Integrations of 3rd party APIs and creating the new APIs.

Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.

Must have Team Lead exposure

Domain Preference

Key  Responsibilities :

• Development of proprietary processes and procedures designed to process various data streams around critical databases in the org
• Manage technical resources around data technologies, including relational databases, NO SQL DBs, business intelligence databases, scripting languages, big data tools and technologies, visualization tools.
• Creation of a project plan including timelines and critical milestones to success in support of the project
• Identification of the vital skill sets/staff required to complete the project
• Identification of crucial sources of the data needed to achieve the objective.

Skill Requirement :

• Experience with data pipeline processes and tools
• Well versed in the Data domains (Data Warehousing, Data Governance, MDM, Data Quality, Data Catalog, Analytics, BI, Operational Data Store, Metadata, Unstructured Data, ETL, ESB)
• Experience with an existing ETL tool e.g Informatica and Ab initio etc
• Deep understanding of big data systems like Hadoop, Spark, YARN, Hive, Ranger, Ambari
• Deep knowledge of Qlik ecosystems like  Qlikview, Qliksense, and Nprinting
• Python, or a similar programming language
• Exposure to data science and machine learning
• Comfort working in a fast-paced environment

Soft attributes :

• Independence: Must have the ability to work on his/her own without constant direction or supervision. He/she must be self-motivated and possess a strong work ethic to strive to put forth extra effort continually
• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of the organization. You must be a strategic thinker/solution seller and should be able to think of integrated solutions (with field force apps, customer apps, CCT solutions etc.). Hence, it would be best to approach each unique situation/challenge in different ways using the same tools.
• Resilience: Must remain effective in high-pressure situations, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team goals.

Responsibilities:

• Interact & Interview Chairperson of college or university.
• Featured & Research oriented articles about the Education System.
• Interview of famous personalities from the educational industry.
• Stories of success from leading professionals.

Requirements:

• Proven working experience as a Reporter.
• Portfolio of published articles.
• Computer proficiency (MS Office, digital editing, web search, databases)
• Excellent communication, lobbying, and active listening skills.
• Good hold in education industry persons.
• Bachelors degree in journalism or mass communications.

Contact Details:

Website : www.educationasia.in

Qualifications:

• Bachelor’s degree in management, finance or computer sciences or equivalent experience
• 6+ years of IT management experience, preferably within the small and medium business market.
• 8+ year in Software/SAAS business
• Project management experience preferred

Responsibilities:

• Setting a vision for how technology will be used in the company.
• Product lifecycle from architecture perspective
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market
• Staying on top of technology trends and developments
• Powerful coder with an expertise in PhP, Laravel, Javascript, Architecture Design, Database Design and having agile mindset
• Must have strong knowledge in AWS infrastructure

Desired Skills:

• Communication
• Planning & Execution
• Problem Solving
• Project Management 
• Quality Management
• Knowledge of deployment tasks such as on site deliveries, installation, acceptance
• Risk assessment 
• Decision Making
• Customer focus