Job Summary:
We are seeking an experienced and proactive Desktop Team Lead to manage and support the desktop support team. The ideal candidate will oversee day-to-day operations, ensure timely resolution of IT support tickets, and maintain a high level of user satisfaction.
Key Responsibilities:
- Lead and mentor the desktop support team to ensure effective incident resolution.
- Manage hardware/software installation, troubleshooting, and upgrades.
- Coordinate with other IT teams for escalations and project implementations.
- Monitor ticket queues and ensure SLAs are met.
- Maintain inventory and documentation for IT assets.
- Implement and enforce IT policies and best practices.
- Provide hands-on support when necessary.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Shro Systems
About
SHRO is an ISO 9001: 2015 Certified company and leading IT consulting firm dedicated to providing clients with innovative solutions for their technological needs. We collaborate with our clients to establish strategies that will enhance their current business platform and prepare for future challenges. SHRO SYSTEMS helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our Industry Experience & Technical Expertise enable us to harness the latest technology for delivering business capability to our clients.In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. SHRO is well positioned to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.We consider client satisfaction and overall TCE as the top most priority coupling it with offering expert advice and cost effective solutions to our clients all over India.
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Full Stack Developer - Averlon