Sr. System Support Specialist – Lucernex

Company Overview:

Euphoric Thought Technologies is a dynamic and innovative software company dedicated to building cutting-edge digital solutions that empower businesses and transform user experiences. We specialize in developing robust enterprise platforms and consumer-facing applications across various industries, leveraging advanced technologies to solve complex challenges. Our culture thrives on collaboration, continuous learning, and a commitment to delivering excellence, fostering an environment where bright minds can make a tangible impact.

Role Overview:

As a Senior QA Engineer with 10-15 years of experience, you will be instrumental in upholding and elevating the quality standards of our diverse product portfolio. This role involves leading end-to-end quality assurance efforts, from strategic planning and test architecture design to hands-on execution and automation. You will collaborate closely with product managers, development teams, and other QA professionals, acting as a quality advocate throughout the software development lifecycle. Your expertise will directly contribute to the reliability, performance, and user satisfaction of our products, ensuring seamless delivery to our global customer base.

Key Responsibilities:

- Define, develop, and implement comprehensive test strategies and plans for complex software systems, ensuring thorough coverage and alignment with business objectives.

- Lead the design, development, and maintenance of robust automation testing frameworks and scripts across various platforms, significantly enhancing testing efficiency and regression coverage.

- Conduct in-depth manual testing for intricate functionalities, edge cases, and user experience flows, identifying critical defects and ensuring product stability.

- Mentor and guide junior QA engineers, fostering their technical growth and promoting best practices in Software Quality Assurance within the team.

- Collaborate proactively with cross-functional teams, including product management and engineering, to clarify requirements, define acceptance criteria, and provide timely feedback on product quality.

- Drive continuous improvement initiatives within the QA process, evaluating new tools, methodologies, and technologies to optimize quality assurance efforts and accelerate delivery cycles.

- Oversee defect management processes, ensuring accurate reporting, tracking, and timely resolution of issues to maintain high product quality standards.

- Champion a culture of quality throughout the organization, advocating for quality-first approaches in design, development, and deployment.

Required Skillset:

- Demonstrated mastery in Software Quality Assurance principles, methodologies, and best practices, with a proven track record of delivering high-quality software.

- Exceptional proficiency in Automation Testing, including extensive experience with industry-standard tools and frameworks (e.g., Selenium, Cypress, Playwright, Appium) for web, mobile, and API testing.

- Strong expertise in Manual Testing techniques, including exploratory, functional, integration, and system testing, with an acute eye for detail and user experience.

- Advanced ability to design, develop, and execute comprehensive test plans, test cases, and test strategies for complex, large-scale applications.

- Excellent analytical and problem-solving capabilities, with the capacity to diagnose complex issues, identify root causes, and propose effective solutions.

- Superior communication and interpersonal skills, enabling effective collaboration with diverse technical and non-technical stakeholders across distributed teams.

- Proven leadership and mentoring abilities, capable of guiding and inspiring other QA professionals to achieve high performance.

- Adaptability to work effectively in a dynamic, fast-paced environment, often across multiple time zones, supporting a remote-first or hybrid work model across various locations in India.

The Team Leader position is a full-time, on-site role based in Bangalore, with the responsibility of managing and mentoring a team of Stem Cell Counsellors. The Team Leader will lead efforts in promoting Cryoviva's stem cell banking services, overseeing the sales process, ensuring team members meet or exceed targets, and fostering a professional and supportive environment.

Responsibilities:

• Efficiently manage a team of Stem Cell Counsellors in the assigned region
• Maximize team productivity through effective communication and leadership.
• Develop and execute sales strategies to drive team performance.
• Ensure consistent achievement of stem cell banking enrolment targets.
• Accompany the team on client presentations, doctor visits, and field activities periodically to monitor and guide them.
• Collaborate with marketing, operations, and other departments to optimize sales strategies.
• Work towards improving overall service delivery.

As a Campaign Ambassador at Unessa Foundation, you will support our outreach efforts by helping spread awareness and contributing to ongoing fundraising activities through your personal and social networks. You will receive guidance on how to represent the cause effectively and will get the opportunity to be part of a mission-driven campaign.

Primary Skill

• UI (Vue JS or Angular JS)
• Server Side (Java or Python) & AWS serverless framework.
• Must have hands-on experience on serverless framework.
• Experience on AWS.
• Must have good experience on AWS (Overall knowledge, EC2 Volume, EC2 SecurityGroup, EC2 AMI, Lambda, S3, AWSbackup, CloudWatch, CloudFormation, CloudTrail, IAM, SecretsManager, StepFunction, CostExplorer, KMS, VPC/Subnet)
• Working experience on development/staging/production servers.
• Good testing and verification skills
• Knowledge on SSL certificates and encryption.

Secondary Skill

• Scripting using Python
• Good to have knowledge of identity management.

Soft Skills

• Excellent interpersonal, oral and writing communication skills.
• Strong Analytical and Problem-solving skills.
• Should have skills to understand and analysis customers requirements and expectations.
• Must have experience in interaction with customer
• Work experiences with international cross-culture teams (Good to have)

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Key Purpose

Responsible for direction, strategy, planning & execution for the company's human resources management and administration while also managing the industrial relations in a unionized environment which requires special attention.

Key Responsibilities :

1. Prepare the annual human resources budget based on strategic aims and specific business objectives of the company. Review and roll out action plans during quarterly, monthly forecasts to achieve the targets set.

2. Direct and coordinate human resources management operations which include recruitment, training & development, Industrial Relations, and personnel administration. This covers custody and maintenance of all human resource records and documentation and meeting all compliance requirements set by governmental authorities.

3. Develop, update, implement and maintain policies and processes for all human resource operations and ensure that they are clearly understood and followed.

4. Monitor and ensure the timely completion of the annual review of the performance management system in place. Continually revise and update the business objectives and key result areas in consultation with the functional heads to improve the contribution of individuals and teams to business performance thereby aligning with the company- s strategic aims and business objectives.

5. The management of recruitment processes to secure the right person and competencies to satisfy the organization's development/job needs.

6. The development and implementation of organizational group and individual learning processes that achieve the skills and knowledge development to fulfil current and future business success.

7. Managing the relationship with the union as a representative of the management to liaison between the management and the union. To investigate and resolve any complex or critical industrial relations issues in a timely and effective manner. Handling complaints, managing grievance procedures, and facilitating counseling in conjunction with the management.

8. Facility management will ensure a clean, hygienic, secure facility in good repair, running efficiently with processes/frequencies / performance measures in place. Printing and stationery stocking & issue and incoming mail distribution will be part of facility management.

Additional Responsibilities :

Travel Management - Ordering flight tickets based on approved travel requisitions, themost economic rates and efficient travel, turnaround times. The domestic & international travel policy ground rules will apply.

Profile :

- Right Organisation - Small or Midsized engineering company in a professional, process-driven manufacturing environment.

- Right Qualification - Graduate/Engineer, Masters in Human Resource Management Right Experience - +12 years experience, 5 years minimum relevant experience,

- Competence - Excellent verbal and written business communication skills including the Capabilities ability to communicate with all levels of management and workmen in the organization.

- Strategic analytical capability, attention to detail and presentation skills

- Empathy and ability to understand the development needs of all employees

- Managing administrative work with a high degree of perfection

- Proficient with computers particularly with MS office and ability to utilize various software applications

- ERP functional knowledge, strong business, and quality management process understanding.

- Using considerable independent judgment and initiative to make recommendations to the management on all human resource related matters.

About the Company
Based in California’s Silicon Valley, WebShar is focused on enabling innovative teams to bring their ideas to life. WebShar provides software development consulting services to innovative companies around the world. Through years of cutting edge technical expertise, the WebShar team utilizes their extensive knowledge of modern software development methodologies to help companies create innovative software solutions.

About the Job Role

 Primary  

• Java, J2EE, Spring MVC
• Hibernate or other ORM
• Web technology and security, REST framework
• Any one UI technology and ready to learn a new one.
• Database knowledge (MySQL, Oracle, Postgres)
• Unit testing frameworks
• Version Control (Eg., Git)

Good To Have  

• Microservices architecture implementation using docker and kubernetes
• Web technologies like HTML, CSS and Javascript
• Python, Shell Scripting

• Identify and analyze user requirements
• Prioritize, assign and execute tasks throughout the software development life cycle
• Document development phases
• Design database architecture
• Develop Java EE applications
• Write well-designed, efficient code
• Review, test and debug team members’ code
• Schedule product releases with internal teams
• Ensure our applications are secure and up-to-date
• Stay up-to-date on emerging technologies

• 6 to 8 years of work experience as a Senior Java Developer or similar role
• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like Spring MVC
• Experience with Object-Oriented Design (OOD)
• Good delegation and time management skills
• Problem-solving abilities
• BSc in Computer Science, Engineering or relevant field