Sr. System Support Specialist (Coupa & Lucernex)

Job Summary:

We are hiring a Hotel Operations Executive to manage post-booking activities including modifications, cancellations, and customer support. The role involves active coordination with hotels, resolving customer issues, and ensuring a smooth and hassle-free guest experience.

🔴 Requirements:

▪️ Proven experience in chat support, email support, and call support is mandatory.

▪️ Strong communication, coordination, and problem-solving skills.

▪️ Familiarity with OTA systems (Online Travel Agencies) is a plus.

🔴 Key Responsibilities:

▪️ Handle post-booking queries, changes, and cancellations efficiently.

▪️ Coordinate with hotels for booking confirmations and issue resolution.

▪️ Provide support to customers through calls, emails, and chats.

▪️ Manage escalations, refunds, and resolve payment discrepancies.

▪️ Maintain accurate booking records and contribute to process improvements.

Good understanding of financial planning, budgeting, and forecasting concepts

Proficiency in Microsoft Excel (mandatory)

Ability to work with large datasets and generate insights

Technical Skills – Mandatory:

1. SailPoint IdentityIQ (IIQ) Development
2. API Connectors & Web Services Integration
3. Application Onboarding via WebService Connectors

• Note: Only Active Directory onboarding is not required

1. Be specific:

• Ask which connectors candidates have worked on (Preferred API or JDBC)
• Hands-on experience in designing and implementing SailPoint connectors like API or Webservice ,JDBC , MainFrame, LDAP, SQL Server, and Sybase
• Ask how many applications they’ve integrated via WebService

1. Proficiency in:

• Java
• API and JDBC
• Workflows
• filters
• Connector Development
• Integrated Applications

1. Experience in developing and debugging Java rules within IIQ
2. Expertise in developing rules at various levels: workflow, form, and Quicklink
3. Solid understanding and hands-on experience in Identity and Access Management (IAM), specifically with SailPoint
4. Experience in writing rules to customize certification processes
5. Ability to write rules for custom task creation and execution
6. Expertise in SailPoint certifications such as Manager, Advanced, Account Group Permissions, and Delegation Rules
7. Experience in custom connector development

Senior Executive - Analytics

Overview of job :-

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Sr Executive – Analytics to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.

Reporting of the role - This role reports to the Director - Analytics,

3 best things about the job:

1. Responsible for data & analytics projects and developing data strategies by diving into data and extrapolating insights and providing guidance to clients

2. Build and be a part of a dynamic team

3. Being part of a global organisations with rapid growth opportunities

Responsibilities of the role:

 Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.

 Work with large data sets via hands-on data processing to produce structured data sets for analysis.

 Design and build Visualization, Dashboard and reports for both Internal and external clients using Tableau, Power BI, Datorama or R Shiny/Python.

What you will need:

 Degree in Mathematics, Statistics, Economics, Engineering, Data Science, Computer Science or quantitative field.

 2-3 years’ experience in Marketing/Data Analytics or related field with hands-on experience in building Marketing-Mix and Attribution models.  Proficiency in one or more coding languages – preferred languages: Python, R

 Proficiency in one or more Visualization Tools – Tableau, Datorama, Power BI

 Proficiency in using SQL.

 Proficiency with one or more statistical tools is a plus – Example: SPSS, SAS, MATLAB, Mathcad.

 Working experience using big data technologies (Hive/Hadoop) is a plus

Years of experience:2-5 Years
Notice: Immediate -20 Days(Max)
What are we looking for?

• Bachelor's degree in Computer Science or equivalent practical experience.
• 2+ years of testing and automation experience.
• Experience with the following coding languages: Java or Python.
• Experience with test methodologies, writing test plans, creating test cases and debugging.
• Experience in creating test strategy - Functional, Non-Functional, Analytics and automation.

          Hands-on experience for UI automation using Selenium and Appium.

• Automation experience for REST-based web services using Java, TestNG, Maven, HTTPClient, REST assured, etc.
• Good to have load test experience using Jmeter/Gatling/ Any other tool.

Think you know your way around the Indian+ Global Culture, entertainment world, films, pop culture, memes and OTT? 

If Content and Content Strategy is your thing, this one’s for you.

We are looking for someone who can understand the consumers' pulse, represent our expert brand voice, and develop brilliant content to help build our Brand across various platforms.

We need someone who can give all our long-form content, scripts and videos a distinct voice & language of their own, which seamlessly weaves in with our brand story & helps flesh out a brand personality our consumers can clearly recognize.  

Responsibilities:

• Help carve out and build our Youtube channels (for two brands) with fun content in the health and wellness space using unique and creative ways.
• Find out-of-the-box topics based on competitor analysis, trending topics in the digital space ( youtube/ instagram)

Requirements:

• Speaks Memes, gifs and Pop Culture 
• Is familiar with writing creative content
• Is familiar with online brands and Youtube Channels
• Excellent writing and editing skills in English, Hinglish
• Has an innate ability to think laterally and literally
• Motivation and the desire to execute every job to the highest standards
• Adept with basic formatting, eye for detail, thorough research and analysis
• Proactive, responsible, hard-working, and diligent
• Ability to meet deadlines
• Portfolio of work- published articles will be preferred

We are looking for Senior Tally Developer to integrate our platform with Tally.

Job responsibilities will be cross-functional - ranging from "clean" coding to architectural changes to client interactions. Over a period of time, you're expected to challenge the existing tech stack and add your baby components to it. A person should be a team player, should have an eye for detail and problem-solving skills.

Requirements:

• 4+ Years of experience as a Tally Developer
• Insightful knowledge in building TDLs for Tally
• Familiarity with Agile development methodologies.
• Do high-level technical design with guidance, functional modeling, break-down of the module by thinking platforms, and re-use.
• Sense of ownership and attention to detail.