
Sr. System Support Specialist (Coupa & Lucernex)
Position Summary
This is a key role supporting the day‑to‑day operation of one of our esteemed customers' core financial systems across the organization. In this role, you will support application configuration and best practices for systems including Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa. The scope of this role will continue to expand as additional finance systems are shared across multiple business processes and application modules.
Reporting to the Finance Systems Manager and working closely with multiple business stakeholders as well as functional and technical application support teams across the enterprise, you will be responsible for ensuring the ongoing integrity, stability, and effectiveness of application functionality across the Customer's systems landscape.
This position provides an excellent opportunity to support change within a cross‑functional, multi–business unit environment, with exposure to all areas of Finance operations. The role offers a fast‑paced and challenging work environment, with regular interaction and visibility across multiple levels of management.
What you will do:
- Query, script and reporting writing within Finance applications such as Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa
- Application configuration to support core business functionality of procure to pay (P2P)
- Ensure Finance standards are consistently achieved and proactively monitored within our core finance applications
- Engage with broader Finance Systems and Data Governance team members to perform root-cause analysis related to Finance application integrity and/or data fixes resulting from upstream system integrations
- Engage with broader Finance Business Analysts members to support in application enhancements and improvement initiatives.
What we are looking for:
- Demonstrated experience supporting financial and/or operational business processes, such as:
- Record-to-Report (close, consolidation, reporting)
- Procure-to-Pay (requisition → PO → invoice)
- Lease/real estate management and/or portfolio delivery processes
- Proven track record in incident/problem/change management with practical experience leading triage, RCA, and release coordination.
- Ability to elicit requirements and convert them into configuration recommendations and well-defined work items.
- Hands-on leadership of UAT, including test planning, execution, defect management, and go-live readiness.
- Strong understanding of integrations from a functional support standpoint (how data flows, common failure modes, reconciliation).
What you will bring:
- 5+ years in functional application support or functional analyst roles supporting enterprise applications (ERP/EPM/SaaS).
- Bachelor’s degree in business, Finance, Information Systems, Supply Chain, or equivalent experience.
- Strong functional support mindset: restore service quickly, prevent repeat issues, and improve stability over time
- Functional support experience with one or more of:
- Coupa (P2P, catalog/invoicing, supplier enablement, matching rules)
- Lucernex (leases, escalations, CAM, critical dates, lease reporting)
Good to have any of the following skills:
- PeopleSoft Financials (ChartFields, AP, GL, workflow, batch processes)
- Concur (expense policy, audit rules, corporate card feeds, ERP posting)
- OTM/TMS (tendering, execution, rating, freight settlement/audit)
- Planview (demand intake, portfolio/resource mgmt., governance workflows)
- Hyperion (planning, consolidation, metadata/hierarchies, Smart View support)
- Ability to read and validate file layouts/mapping documents, troubleshoot integration logs, and run basic queries (SQL) for investigation.
- Experience with structured intake forums, prioritization frameworks, product ownership, or ITIL-based service management.
- Experience partnering with data governance teams or supporting data quality controls and stewardship processes.
Work time: Eastern time zone (US Shift)

About Discover Dollar Technologies Private Limited
About
About Discover Dollar
Discover Dollar helps large enterprises recover lost profit through AP recovery audits, contract compliance reviews, and profit leakage prevention. We work with major retail, manufacturing, CPG, healthcare, and insurance organizations including Target, ABInBev, Carrier, Canadian Tire, etc., to find and recover money that falls through the cracks of complex procure-to-pay processes
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- Expertise in Incentive Management, Rebates, Chargebacks, and Claims Processing
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- Good understanding of Vistex modules like Deal Management, Pricing, and Contract Setup
- Support & Enhancement project experience preferred
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Job Overview:
We are seeking a motivated and enthusiastic Junior AI/ML Engineer to join our dynamic team. The ideal candidate will have a foundational knowledge in machine learning, deep learning, and related technologies, with hands-on experience in developing ML models from scratch. You will work closely with senior engineers and data scientists to design, implement, and optimize AI solutions that drive innovation and improve our products and services.
Key Responsibilities:
- Develop and implement machine learning and deep learning models from scratch for various applications.
- Collaborate with cross-functional teams to understand requirements and provide AI-driven solutions.
- Utilize deep learning frameworks such as TensorFlow, PyTorch, Keras, and JAX for model development and experimentation.
- Employ data manipulation and analysis tools such as pandas, scikit-learn, and statsmodels to preprocess and analyze data.
- Apply visualization tools like matplotlib and spacy to present data insights and model performance.
- Demonstrate a general understanding of data structures, algorithms, multi-threaded programming, and distributed computing concepts.
- Leverage knowledge of statistical and algorithmic models along with fundamental mathematical concepts, including linear algebra and probability.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a related field.
- Solid foundation in machine learning, deep learning, computer vision, and natural language processing (NLP).
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- Eagerness to learn and stay updated with the latest advancements in AI/ML technologies.
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- Previous internship or project experience in AI/ML.
- Familiarity with cloud-based AI/ML services and tools.
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● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
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● Experienced in building dashboard, queries & automation on Zendesk
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● Workforce management planning experience
● End to End data management for the customer experience process
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Zendesk will be add on
Introduction
Designation - Product Manager
We are seeking an experienced and innovative Product Manager to join our dynamic team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a pivotal role in driving the evolution of Scremer, ensuring a seamless user experience, and spearheading the development of new features to enhance user engagement and satisfaction.
Roles and Responsibilities
- Should be able to create a product roadmap and product strategy
- Should be able to do product discovery, product validation, and product analytics.
- Should be able to run the sprints and daily scrum calls.
- Should have managed products/ features around workflow management or business process mapping.
- Develop and execute a comprehensive product strategy aligned with Scremer's mission, considering user feedback, market trends, and business objectives.
- Lead the end-to-end product development lifecycle, from ideation to implementation. Collaborate with cross-functional teams to introduce new features and enhancements that elevate the user experience.
- Continuously analyze user interactions and feedback to identify areas for improvement. Implement strategies to optimize user experience and satisfaction.
- Utilize data analytics to make informed product decisions. Monitor key performance indicators (KPIs) and user behavior to guide feature prioritization and enhancements.
- Collaborate with marketing, development, and customer support teams to ensure seamless integration of product initiatives. Communicate product updates, features, and improvements to internal and external stakeholders.
- Stay informed about industry trends, competitive products, and user needs. Conduct market research to identify opportunities for innovation and differentiation.
Must Have Skills
- Minimum 3 years of experience as a Product Manager.
- Must be able to create new products from scratch using Lean Product Methodology.
- Must be able to do Customer Development and find PMF for new products.
- Must be able to use Google Suite, Microsoft Suite, and Adobe Suite with ease.
- Must be able to write specifications and create wireframes on demand.
- Must be able to create a product strategy and product roadmap.
- Must have experience working with at least one wireframing tool, like Balsamiq or Whimsical, Azure XP, or any others.
- Must have hands-on experience with agile product management tools like JIRA, Clickup or any other tool.
- Must have excellent communication, articulation, and presentation skills.
- Must be able to understand business models and create business model canvas with ease.
- Must be able to do A/B testing to test new product ideas.
Good to Have Skills
- Preference will be given to candidates who have experience working in startups.
- If you have already worked in a marketplace product or a platform product you would be given preference over other candidates.
- System Design Skills and any understanding of technology will be a great advantage.
- Ability to work with AARRR metrics - both for the producers and consumers in the marketplace.
About Scremer
Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.
Location
Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.
Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.
Why Join Scremer?
- Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
- Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
- Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
- Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.
JOB DETAILS
CTC - 12-15 LPA
EXP RANGE - 3-5 Years
Education - Any Degree
Notice Period - 15-30 Days.
Work Mode - WFO
Location - Hyderabad
- Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
- Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
- Posting Jobs and Fetching Resumes from Job Portals.
- Salary Negotiation with candidate.
- Performs detailed reference checking and/or reference analysis of selected candidates.
- Extends offers of employment to selected candidates within the guidelines of compensation policy.
- Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
- Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.









