Sr QA / SDET (Java stack, Product companies)

About Company:

Gevme is a Singapore-based fast-growing, leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast-moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme.

We are seeking a Customer Success Assistant Manager to lead a team of Customer Success Representatives (CSRs) on Service Desk and Chat. Your ultimate goal will be to drive customer adoption, maximize value from our platform, and turn end-users into active brand advocates.

Location: Remote/Work from Home

What winning in this role looks like:

CS Team Management & Leadership

• Lead, hire, train, and mentor a high-performing, diverse, and inclusive team of Customer Success Representatives (CSRs).
• Set a clear bar for excellence and conduct regular evaluations and coaching.
• Drive team technical readiness, manage blocker escalations, and orchestrate technical resources to accelerate cross-cloud workload projects to production.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Product Expertise & Consultation

• Maintain a deep understanding of Gevme products and industry knowledge to effectively guide customers on best practice.
• Partner with Sales, Onboarding Consultants, and Technical teams (Technical Client Managers, Technical Consultants, and Solutions Engineers) post-sales to ensure successful product implementation, optimal results, and ROI for clients.
• Promote product enthusiasm, locate brand ambassadors, and assist in identifying additional revenue opportunities by listening to and understanding client needs (though there is no personal quota).

Training & Internal Contribution

• Create and deliver training courses and educational materials for internal and external customers via on-site and online presentations, webinars, and workshops.
• Manage and execute projects geared to drive adoption of new products and services with customers.
• Review customer complaints and provide input and ideas to internal teams to continuously improve the product, systems, resources, and the overall customer experience.
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Collaboration & Operational Excellence

• Possess exceptional cross-team collaboration and communication, partnering with all Gevme stakeholders to drive CSR role clarity, account coverage, project assignment, and effective cross-team collaboration.
• Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.
• Manage a successful business by supporting sales, handling timely resourcing and contract renewals, while creating an environment for team success.

Requirements

Education:

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred.

PMP or other project management certification preferred.

Certification in one or more of the following technologies preferred: Certified in Events Planner or MICE.

Experience:

• Min 3+ years of experience in team management
• Min 3+ years in technical consultation or program delivery, with demonstrated capability in managing complex projects and support engagements. 

Working timezone:

• Singapore timezone GMT+8.

Executive Communication:

• You are a thought leader with executive presence, capable of holding CxO and BDM level discussions. Exceptional interpersonal, verbal, written, and presentation skills are a must.

Business & Technical Acumen:

• Possesses business savvy to understand the mechanics of customers’ operations and technical comfort to easily understand the product and its potential.

Strategic & Analytical Thinking:

• A strategic thinker who can see beyond expressed needs, understand market direction, unlock value from data, and map customer needs to solutions.

Collaboration & Influence:

• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.

Emotional Intelligence:

• Mature, with a high emotional quotient, demonstrating patience, calmness under pressure, attentiveness, empathy, and a polite demeanor to build strong business relationships.

Drive & Autonomy:

• Able to work autonomously and possess a very high level of energy, curiosity, and desire to constantly improve.

Job Description:

We are seeking a talented UI/UX Designer to join our team. The successful candidate will be responsible for designing and delivering outstanding user experiences, and ensuring that our digital products are user-friendly, intuitive, and visually appealing. This position requires a high level of creativity, attention to detail, and a deep understanding of the latest design trends and best practices. The ideal candidate will have at least 3 years of experience in a similar role, and a strong portfolio demonstrating their design skills and experience.

Roles and Responsibilities:

• Collaborate with product managers, developers, and other stakeholders to understand business requirements, user needs, and design goals.

• Conduct user research, create user personas, and develop user journeys to inform the design process.

• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and solutions.

• Design user interfaces that are intuitive, visually appealing, and meet accessibility standards.

• Create design guidelines and standards that can be applied consistently across multiple products.

• Work closely with development teams to ensure that designs are implemented accurately and to a high standard.

• Continuously iterate on designs based on user feedback, data analysis, and industry trends.

• Stay up-to-date with the latest design trends and technologies.

Requirements:

• Bachelor's degree in Graphic Design, User Experience, or a related field.

• At least 3 years of experience in a similar role, designing for web and mobile applications.

• Good portfolio demonstrating your design skills, process, and experience.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, Axure, Balasmiq, or similar.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Strong problem-solving skills, and ability to prioritize and manage multiple projects simultaneously.

• Understanding of design principles and best practices, including responsive design and accessibility standards.

• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript is a plus.

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Key Responsibilities:

●     Conduct individual counselling sessions with students to evaluate their career aspirations, interests, skills, and strengths.

●     Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys.

●     Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness.

●     Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options.

●     Stay current with industry trends, labour market information, and emerging job opportunities to provide informed advice to clients.

●     Visit government schools to deliver career guidance to students and be open to community visits.

●     Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development.

●     Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations.

●     Collaborate with team members and external partners to deliver comprehensive career support services.

●     Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh.

●     Demonstrate awareness of ground-level career awareness in India.

Qualifications:

●     Bachelor's degree in [relevant fields, e.g., Education, Sociology, Counselling, Psychology, Social Work and Human Resources]  (Master's degree is also preferred).

●     Proficiency in Odia, Hindi and English is a must.

●     Proven experience in career counselling or related roles, with a track record of helping clients achieve their career goals.

●     Strong knowledge of career development theories, job search strategies, and employment trends.

●     Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

●     Proficiency in using career assessment tools and resources.

●     Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms.

●     Certification in career counselling or a related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.

Other details:

·    Work week: Monday to Saturday

·    Work timings: 10 a.m. to 6:30 p.m.

·    Remuneration: INR 15,000/- to INR 25,000/- per month (including a fixed remuneration and a variable bonus at 9:1 ratio along with 10% TDS deduction) + travel allowances as per HR policy.

·    Contract duration: 10 months (with a potential extension of 2 years subject to performance)

·    Legality of employment: Consultant

·    Available joining dates: 1st May 2024 or 15th May 2024

·    Having a laptop is mandatory for this role

Should be Graduated in the year (2021/2022) (BE/B.Tech, MCA, M.Tech)

-Good in aptitude and problem-solving skills

-Excellent in communication(Mandate)

-Passion to work in the tech industry

-Good to have exposure/trained/certified on any tech skills

Overview: 

• Design and develop Rest APIs. 
• Create documentation around processes including front-end design and service architecture. 
• Follow industry trends regarding backend-end technologies and techniques. 
• Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc. 
• Build content and data driven enterprise level web application which works for Multiple clients in multiple countries. 

Relevant experience and Exposure: 

• 1+ years relevant work experience showing growth as a Backend developer. 
• Extensive technical experience and development expertise in C#, .Net core, Web services (REST) 
• Proficient with OOPS and Design principles. 
• Expertise in writing clean, secure and refactored code. 
• Knowledge and hands-on Experience with Test Driven Development. 
• Experience with relational and non-relational Database technologies like SQL, MongoDB. 
• Proficient with Git or any source code management tool. 
• Excellent listening, writing skills and strong technical competency are essential. 
• Creative and efficient in proposing solutions to complex, time-critical problems. 
• Strong analytical and problem-solving skills with a high attention to detail. 

Nice to haves: 

• Experience with .Net core. 
• Experience with public cloud offerings (AWS, Azure etc.). 
• Knowledge of CI/CD tools like Jenkins, Docker, Spinnaker etc. 
• Exposer to an Agile Development Methodology would be beneficial. 
• Atlassian suit knowledge (Jira particular).