Sr Python Developer - AI & Chat bot Integration Specialist

About UpSolve

Work on cutting-edge tech stack. Build innovative solutions. Computer Vision, NLP, Video Analytics and IOT.

Job Role

• Ideate use cases to include recent tech releases.
• Discuss business plans and assist teams in aligning with dynamic KPIs.
• Design solution architecture from input to infrastructure and services used to data store.

Job Requirements

• Working knowledge about Azure Cognitive Services.
• Project Experience in building AI solutions like Chatbots, sentiment analysis, Image Classification, etc.
• Quick Learner and Problem Solver.

Job Qualifications

• Work Experience: 2 years +
• Education: Computer Science/IT Engineer
• Location: Mumbai

• Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Additional Information

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

ROLE

Senior Product Analyst

WHY SHOULD YOU JOIN US?

At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?

Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly “democratizing education for the masses”

● Our Investors:

○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric

○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech

○ Dholakia Ventures - Backed by the Diamond King of Surat

● Our Founders:

○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing

○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech

● We are bridging the gap between the villages and quality education at an affordable cost.

● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE & Responsibilities?

* Hands-on experience of tracking tools like Mixpanel, MoEngage, GA, Firebase. Able to Identify metrics, track and interpret data from different sources to understand the success of product features and iterate accordingly.

* Product Analysis with a problem first, data-driven, test & iterate approach.

* Market research, collecting user feedback and information from other teams to identify priority areas for product development

* Ability to understand user journeys and cull insights from the same

* Assist fellow engineering, design, and business leadership to define our product vision and strategy across your product areas, and deliver tangible business outcomes

SKILLS REQUIRED

* 2-5 years of experience in a similar role involving data analysis and consumer insights

* Ability to analyse data quickly - comfortable with tools like Mixpanel, MoEngage, GA, Firebase

* Strong Analytical and reasoning skills

Hiring Java Developers across hierarchical level for Datametica Solutions Pvt. Ltd.

Designation: Developer / Lead / Architect - JAVA

Experience - 4+ Years

Work Location - Pune

Responsibilities:

• Own, drive and evolve product systems/subsystems
• Develop, architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
• Suggest new architectural elements to improve the existing architecture
• Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
• Translate business requirements into scalable and extensible design
• Create platforms, reusable libraries and utilities wherever applicable
• Continuously refactor applications to ensure high-quality design
• Choose the right technology stack for the product systems/subsystems
• Write high-quality code that are modular, functional and testable; Establish the best coding practices
• Formally mentor junior engineers on design, coding and troubleshooting
• Plan projects using agile methodologies and ensure timely delivery
• Work with automation engineers to automate end-end flows and non-functional requirements
• Troubleshoot issues effectively in a distributed architecture
• Communicate, collaborate and work effectively in a global environment
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.

Skills Required:

• Proficient in JVM based language(like Java, Groovy), J2EE technology stack
• Expertise in API design and development
• Experience in dealing with a large dataset
• Strong in Data Structure, collections, algorithms, multithreading, etc
• Practicing the coding standards (clean code, design patterns, etc)
• Very strong object-oriented design skills, awareness of design patterns and architectural patterns
• Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
• Strong problem-solving skills, algorithmic skills and data structures
• Experience in agile methodologies like Scrum
• Good understanding of branching, build, deployment, continuous integration methodologies
• Experience in leading a team (min 5)and mentoring engineers
• Attitude to getting Stuff Done!
• Ability to make decisions independently.

Interested candidate must shoot up their resume immediately.

Note: Candidates who are immediately available or have a notice period of 30 to 45 Days are highly preferred.

• Proficiency with NodeJs, ES6, Express;
• Experience in Source Control (Bitbucket/GIT);
• Experience in developing and scaling B2B applications.
• Knowledge and experience with using Restful API;
• Must be able to design components to drive reusability and performance;
• Must be able to build responsive design;
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience;
• Write production quality and thoroughly tested code.

• Positive personality
• Excellent communication skills
• Fluency in English

Requires a bachelor's degree in area of specialty and experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation.

Additional Job Details:

Strong in Java, Spring, Spring Boot, REST and developing MicroServices.

Knowledge or experience , Cassandra preferred

Knowledge or experience on Kafka

Good to have but not must

Good to know:

Reporting tools like Splunk/Grafana

Protobuf

Python/Ruby