Sr. Course Writer and Reviewer

at Skills Alpha

Posted by Jaideep Kewalramani

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business

uBUTLER is a 24/7, on-demand, messaging-based service that operates as a digital personal assistant to fulfill requests 365 days a year, using real human client managers. With uBUTLER you can get whatever you want on demand with no hassle by sending a SMS or by downloading the uBUTLER app. uBUTLER is currently available in The Netherlands, but we're looking for remote workers. You will do all sorts of assignments to support our client managers in helping our clients with whatever they want. A few examples: - Find the best 3 options for a flight to Dubai - Book a flight to londen for tomorrow - Find and order a palm tree for delivery next wednesday - Make an online reservation - Fill in these invoices in excel - Check out if we can find a babysitter in Ibiza - Arange my whole vacation etc. You can choose your own work hours. We're 24/7, 365 days a year open and available for our clients. What skills we're looking for: - Fast internet searching for anything - You are always very precise. - Excellent in English (or Dutch) - Flexibel

About Our Organisation: NGOs face tremendous problems getting a payment gateway but then also struggle technologically to integrate and manage the same in full compliance with the law. And there is no reason why non-profits must not get access to the same set of payment options as available to any for-profit. So we have built a payment solutions platform designed for NGOs to fundamentally change the way NGOs interact and engage with their donors with the eventual purpose of increased giving. More than 400 NGOs are already LIVE on the platform. It is our goal to equip 10,000+ NGOs with an easy way to collect money from their donors and provide tools and systems to help them better interact with their donors in a consistent and convenient manner. At the very least we hope to change the landscape of giving by enabling 10,000+ NGOs to have an evolved payment solutions platform. Job Description 1. Engage NGOs and help them with joining formalities 2. Complete the sign-up of NGO from start to end 3. Ensure best experience for NGO throughout the registration process through a high level of service Ideal Candidate Looking for highly motivated individuals interested to work in a start-up environment to bring about a major change in the way the NGOs collect donations online and thereby help improve overall donor experience and the giving culture in the country. Requirements 1. Good understanding of written English 2. Comfortable speaking in English, Hindi and/or one other regional language 3. Basic computer knowledge

Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics: (www.ablecold.com) We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city logistics head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore logistics operations for AbleCold. Key responsibilities: 1. Develop AbleCold’s intra-city logistics network - develop a network of last-mile partners, evaluate multiple reefer technologies and identify best fit for different operations / customer requirements, develop and implement service contracts, on-board and train partners / drivers 2. Implement AbleCold Operating System for intra-city distribution - define SOPs, KPIs and develop performance management systems, identify and deploy technology solutions to improve productivity, service levels and optimize costs 3. Manage and continuously improve daily operations - ensure on-time in-full deliveries, ensure temperature control, monitor and ensure daily compliance to SOPs in last mile deliveries 4. Manage and improve last mile customer experience As part of the core team, the city logistics head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 4-8 years of experience managing and building intra-city B2B logistics operations, including forecasting and planning, data analytics and managing MIS reports. 3. Prior cold chain and startup experience preferred 4. Self-starter with a strong execution bias and customer focus. 5. Ability to prioritize and meet deadlines. 6. Strong negotiation skills. 7. Good communication skills. Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field Salary: At-market compensations with equity Requirement: Immediate

Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics (www.ablecold.com): We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city warehouse head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore primary logistics and cold storage operations for AbleCold. Key responsibilities: 1. Implement AbleCold Operating System – work with service partners to improve existing standards through implementing SOPs, developing KPIs, deploying employee trainings and incentives, and implementing technology solutions 2. Daily operations management – manage and lead the team of service partner employees to ensure daily operational excellence in compliance to AbleCold operating standards 3. Create a culture of continuous improvement. Design and lead projects on improving productivity, service levels and operations cost 4. Lead performance and relationship management with service partners As part of the core team, the city warehouse head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 6-10 years of hands-on experience of managing warehouse operations at reputed companies preferably in cold chain, FMCG or e-commerce. The candidate should be comfortable using technology solutions (WMS, TMS, smart tech) and be aware of best-in-class operations practices 3. Excellent communication and people management skills 4. Strong analytical and problem-solving skills Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field TPM, WCM, Lean, Six-sigma certification preferred Salary: At-market compensations with equity Requirement: Immediate

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

Looking for a Customer Support Executive who can be the Voice of our organisation. Someone with good experience in support field would be preferred.

Zugubee is a young organisation where our workplace is an extension of our families. We believe in experimentation, challenging the status quo of the already existing methods or standards. We are experimenting with the largest retail industry i.e.; grocery by becoming an aggregator of grocery shops and bringing them online and offer it to consumers. We're looking for young and energetic individuals, who are ready to take challenges, think creatively, ready to learn and are focused.

All training will be provided. We are looking for someone to join our company as a career coach. This role will involve conducting the training programme with the founder of the company and managing consultations and learning for the students enrolled with us. The person needs to have excellent communication skills.