Sr. Course Writer and Reviewer

Key Responsibilities

Provide technical support for KX products, ensuring system stability and optimal performance.

Diagnose and troubleshoot software, infrastructure, and performance-related issues.

Work closely with engineering teams to escalate and resolve complex product defects.

Assist customers with product deployments, configurations, and best practices.

Create and maintain technical documentation and knowledge base articles.

Lead root cause analysis (RCA) efforts.

Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience

Experience in product or technical support for enterprise software.

Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.

Experience with SQL and other database technologies.

Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.

Preferred Qualifications

Proficiency in kdb+/q.

Experience with real-time data processing, high-frequency trading, or IoT applications.

Familiarity with networking concepts.

Hands-on experience with automation and scripting (Python, Shell, etc.).

ITIL certification or experience working in an ITIL-based support environment.

We are looking for "Tele Sales Representative"

Location: Mumbai (Goregaon-W)

Role: Tele Sales Representative

Experience: 3-5 Years

Key traits:

• Make outbound calls to customers.
• Pitch and explain the company products/services effectively over the call.
• Generate leads and convert them into successful sales.
• Achieve daily, weekly, and monthly sales targets.
• Good communication skills in English (mandatory).

Company description

About Company: We are a one-stop destination for all your online business requirements. Our services include Amazon and Flipkart Account Launch, Cataloguing, Account Management, Advertising Creation and Optimization, Brand Protection, Performance Management, Seller Reinstatement, and A+ Cataloguing (EBC).

Skills Required:

• Excellent communication skills.
• Strong interpersonal skills.
• Ability to understand client's needs and present solutions.
• Understanding of market and product.
• Need to do Cold Calling
• Must be self-driven, and motivated and should set his/her targets.
• Maintain relationships with clients by providing support, information, and guidance by researching and recommending new opportunities recommending profit and service improvements.
• Contributes to team effort by accomplishing related results as needed.
• To develop and implement the e-commerce strategy to maximize revenue and ensure the highest standard of customer service.
• Evaluate sales leads and connect with the market to identify leads. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Qualifications

• Bachelor's degree or equivalent experience
• 1 - 4 years prior industry-related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented

• Managing the solving of problems concerning the test automation infrastructure
• Understand and maintain Test Automation Frameworks.
• Follow the coding standards and code walk through.
• Maintain Automation Standards and Processes documentation.
• Write automated test scripts under the direction of the Test Automation Lead.
• Ability to work independently on tasks / modules assigned related to automation
• Monitoring of and reporting on the progress of the test automation process
• Reporting on the quality of the test object
• Raise risks on time and provide alternate solutions to mitigate the risk
• Advice and support for the implementation of all types of tools

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 1-2 years of experience in backend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Exposure with back-end programming languages with hands on JAVA, Node JS etc along with Spring framework.
• Database administration and management of a hosting environment such as AWS.
• Sound understanding of relational and non-relational DB systems such as MySQL, Post-gres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.
• Has handled scalability and worked on backend security protocols.
• Has worked on both mobile and web development.
• Has experience and inclination to work on architectural design and review.

Day-to-Day Responsibilities 

1. Contribute in all phases of the software development life cycle.
2. Partake in software and architectural development activities.
3. Conduct software analysis, programming, unit-testing and debugging.
4. Transforming requirements into functional modules.
5. Recommend changes to improve established application processes.
6. Work quickly with a clear bias towards actions and continuous development.
7. Participate in regular code reviews of peers and be open to pairing when necessary.

*Must have experience in actionscript 3 for atleast 1 or 3 years

* Should possess good knowledge in OOPS concepts.

* Experience in starling framework is a plus and will be given priority.

* Basic knowledge of HTML , Javascript will be a added advantage.

* Able to handle projects induvidually and also as a team.

* Should have worked in real time projects.

* Should involve in team building activities.