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Solution Architect
Solution Architect

Solution Architect at CSI GLOBAL LTD · Remote only · 12 - 25 years · ₹10L - ₹30L / yr · Remote only · Posted 2 Oct 2026

CSI GLOBAL LTD's logo

Solution Architect

Santhosh Paida's profile picture
Posted by Santhosh Paida
12 - 25 yrs
₹10L - ₹30L / yr
Remote only
Skills
Solution architecture
Payment gateways
Payment systems

Job Title

Solution Architect — Building an In‑House Payment Investigation Platform

Role purpose

Design and lead the delivery of an in‑house platform that supports end‑to‑end payment investigations (exceptions, recalls/returns, claims, enquiries, tracking, evidence and audit), integrating with payment processing, case management, messaging networks and customer channels. You’ll shape the target architecture, drive engineering alignment, and ensure the platform is secure, resilient, compliant and operable at scale.

Key responsibilities

Architecture & solution design

  • Own end‑to‑end solution architecture across channels, APIs, workflow/case services, data, integration and observability.
  • Define target state architecture and transition roadmap (strangler patterns, incremental migration from legacy/manual processes).
  • Produce architecture artefacts: HLD/LLD inputs, C4 diagrams, data flow diagrams, sequence flows, NFRs, runbooks, ADRs.
  • Design investigation workflows: triage, assignment, SLA timers, evidence capture, maker/checker controls, decisioning and closure.
  • Establish canonical data models for investigation cases, events, payment references, counterparties and communications.

Integration & payments domain

  • Architect integrations with payment rails and services (e.g., SWIFT, CHAPS/Faster Payments, SEPA, RTP equivalents depending on market), gateways and core banking/payment hubs.
  • Design inbound/outbound messaging patterns for investigations: status requests, recalls, return handling, charge/claim processes, correspondence.
  • Ensure idempotency, correlation (end‑to‑end trace IDs), retries, dead‑lettering and reconciliation for all investigation flows.
  • Define event-driven patterns (pub/sub) and API contracts for upstream/downstream teams.

Non‑functional requirements (NFRs)

  • Drive NFRs covering resilience (active-active where required), availability, latency, throughput, disaster recovery, and capacity planning.
  • Ensure strong security architecture: threat modelling, IAM, RBAC/ABAC, privileged access, secrets management, encryption in transit/at rest.
  • Design for auditability and compliance: immutable logs, evidential storage, full case history, segregation of duties, retention policies.
  • Embed observability: metrics, logs, traces, SLOs/SLIs, alerting, incident playbooks.

Delivery leadership

  • Partner with Product Owners, Engineering Leads, Ops/SRE, InfoSec, Risk/Compliance, and business SMEs to align scope and priorities.
  • Provide architectural governance: design reviews, standards, guardrails, and technical decision facilitation.
  • Mentor squads on patterns (API design, eventing, data, resilience) and unblock delivery through pragmatic trade-offs.
  • Support vendor/product evaluation when needed (BPM/workflow, rules engines, document/evidence stores).

Data & analytics

  • Define data strategy for operational reporting, MI and regulatory reporting (case volumes, SLA breaches, root-cause categories).
  • Architect data lineage and quality controls; define golden source for investigation outcomes.
  • Support analytics for proactive issue detection (e.g., recurring breaks, correspondent issues, fraud signals where applicable).

Typical deliverables

  • Target architecture + phased migration plan
  • NFR catalogue and platform guardrails
  • Integration patterns and API/event contract standards
  • Event Driven Integration
  • Operational readiness: monitoring, runbooks, DR plans, support model
  • Architecture Decision Records (ADRs)

Required skills & experience

  • Proven Solution Architect experience delivering mission-critical platforms in banking/financial services.
  • Strong payments domain knowledge: investigation lifecycles, recalls/returns, exceptions handling, payment references and reconciliation.
  • Integration expertise: APIs (REST/gRPC), messaging (Kafka/AMQP), event-driven architecture, workflow orchestration, distributed systems.
  • Security by design: IAM, encryption, key management, secure SDLC, threat modelling.
  • Resilience engineering: HA/DR designs, failure modes, back-pressure, idempotency, consistency models.
  • Cloud and/or hybrid architecture experience (container platforms, service mesh optional), plus CI/CD and infrastructure-as-code awareness.
  • Strong stakeholder management and ability to translate business outcomes into implementable designs.

Desirable

  • Experience with case management/BPM platforms and investigation tooling patterns.
  • Familiarity with SWIFT message types relevant to investigations and tracking (depending on scope/market).
  • Knowledge of operational risk controls, audit requirements, and regulatory expectations around payment handling.
  • Experience modernising legacy payments operations using incremental migration.

Education / certifications (optional)

  • Degree in Computer Science/Engineering or equivalent experience
  • Architecture certifications (e.g., TOGAF) and/or cloud certifications (as applicable)


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About CSI GLOBAL LTD

Founded :
2011
Type :
Services
Size :
100-1000
Stage

About

CSI Global Ltd is a leading provider of advanced solutions in Oracle technologies, ORMB (Oracle Revenue Management and Billing), cloud services, digital transformation, and APIs & integrations. We are dedicated to helping businesses modernize their infrastructure, streamline complex processes, and unlock the potential of cloud computing to drive growth and innovation. With deep expertise in Oracle's suite of products and revenue management systems, our team specializes in delivering tailored solutions that optimize operations, enhance efficiency, and reduce costs. Our focus on cloud services ensures that our clients benefit from scalable, flexible, and secure environments that enable business agility. In today's interconnected world, APIs & integrations are crucial to driving seamless connectivity across platforms. We provide robust integration solutions that connect disparate systems, ensuring smooth data flow and operational efficiency. At CSI Global Ltd, we are committed to helping our clients achieve digital transformation that future-proofs their operations, fosters innovation, and drives competitive advantage.
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Experience:

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Work Mode:

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Role Type:

Architecture + Hands-on Engineering + Technical Leadership

Role Overview

We are looking for an experienced and hands-on

Technical Architect

who can define enterprise-widearchitecture, technology strategy, and engineering standards across multiple products and platforms.

The Technical Architect will translate business requirements into scalable technical solutions, guideengineering teams, reduce technical risks, and remain actively involved in implementation when required.

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not a purely advisory or documentation-focused role

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Key Responsibilities

Define enterprise architecture strategy, target architecture, and technology roadmaps acrossproducts and platforms.

Design scalable, secure, resilient, and maintainable software systems.

Architect cloud-native, distributed, microservices-based, and multi-tenant SaaS solutions.

Translate product and business requirements into architecture, technical designs, serviceboundaries, data models, and API contracts.

Establish architecture governance, coding standards, engineering best practices, and designprinciples.

Conduct architecture reviews, design reviews, code reviews, and technical risk assessments.

Identify scalability bottlenecks, security risks, performance issues, and technical debt.

Drive modernization initiatives and technology evaluations.

Guide technology selection and technical investment decisions.

Mentor Technical Leads, Senior Engineers, and other engineering team members.

Collaborate with Product, Engineering, QA, DevOps, Security, and business stakeholders.

Support technical estimation, solution feasibility, delivery planning, and architecture planning.

Hands-on Engineering Responsibilities

The Technical Architect must remain actively involved in engineering and should be capable of switchingbetween architecture and implementation depending on project requirements.

Responsibilities include:

Develop production-quality backend, frontend, or integration components when required.

•

•

•

•

•

•

•

•

•

•

•

•

•

1

Build technical prototypes, PoCs, reference implementations, and reusable frameworks.

Assist engineering teams with complex technical and production issues.

Perform root-cause analysis and technical troubleshooting.

Contribute to performance and scalability improvements.

Implement or guide security fixes and critical technical modules.

Review existing codebases and recommend improvements.

Drive refactoring and modernization initiatives.

Conduct code reviews and establish implementation patterns.

Pair with engineers when required to translate architectural decisions into working software.

Remain comfortable moving between architecture, design, coding, reviews, and troubleshooting.

Core Technical Skills

Programming

JavaScript

TypeScript

Python

Go / Golang

Java

Spring Boot

Architecture & System Design

Microservices Architecture

Distributed Systems

Multi-Tenant SaaS

Domain-Driven Design (DDD)

Service-Oriented Architecture (SOA)

API-First Architecture

Cloud-Native Architecture

Enterprise Application Architecture

Backend Engineering

Node.js

Express.js

REST APIs / Enterprise APIs

Identity Management

Authentication & Authorization

Messaging

Integration Architecture

Database & Data

MongoDB

Redis

Data Modeling



2

Query Optimization

Performance Optimization

Frontend & Mobile

React.js

React Native

Cloud & DevOps

AWS

Docker

Kubernetes

CI/CD

Containerized Applications

Cloud-Native Deployments

Security

Secure Software Development Lifecycle (SSDLC)

API Security

Encryption

Security Governance

Authentication & Authorization

AI & Emerging Technologies

LangChain

Gemini

Retrieval-Augmented Generation (RAG)

AI Agents

OCR

Enterprise Integrations

Enterprise APIs

Payment Gateways

WhatsApp Business Integration

Third-Party System Integrations

These technologies and architecture areas are specified as the core technical expertise for the position.

Product & Engineering Expectations

The ideal candidate should have:

Strong experience building production-grade software products, not only isolated applications or

PoCs.


3

Ability to balance ideal architecture with business timelines, budget, maintainability, and

engineering-team capabilities.

Experience working in evolving product environments with changing requirements and multiple

parallel initiatives.

Strong ability to evaluate technology options and explain technical trade-offs.

Ownership mindset with the ability to proactively identify and resolve technical problems.

Strong understanding of reliability, security, observability, performance, scalability, and

maintainability.

Ability to take architectural decisions from initial design through successful production

implementation.

Technical Leadership & Collaboration

Mentor Technical Leads and Senior Engineers.

Establish and promote a strong engineering culture.

Define clear technical direction and engineering standards.

Lead architecture, design, and code reviews.

Participate in technical hiring and evaluation of senior engineering candidates.

Help establish technical interview and engineering assessment standards.

Evaluate architecture, coding, system design, and problem-solving capabilities.

Communicate architecture decisions, technical risks, dependencies, and delivery implications to

leadership.

Promote effective documentation of architecture decisions, APIs, dependencies, and operational

considerations.

Preferred Experience

Experience in one or more of the following areas will be preferred:

FinTech

SaaS Products

AI Platforms

Cloud-Native Applications

Enterprise-Scale Distributed Systems

Nice to Have

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Machine Learning Platforms

Multi-Cloud Architecture

Ideal Candidate Profile

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Role Overview

We are looking for a visionary yet hands-on Technical Architect who can define enterprise-wide architecture,

technology strategy and engineering standards across multiple products and platforms. The role is expected to

translate business requirements into scalable technical solutions, guide engineering teams, reduce technical risk,

and remain actively involved in implementation when required. This is not a purely advisory or documentation role:

the Architect may be required to contribute directly to production-quality code, prototypes, critical modules, technical

fixes and architectural proof-of-concepts.

Key Responsibilities

• Define enterprise architecture strategy, target architecture and technology roadmap across products and platforms.

• Design scalable, secure, resilient and maintainable systems aligned with business and product objectives.

• Architect cloud-native, distributed, microservices and multi-tenant SaaS solutions.

• Convert product/business requirements into clear architecture, technical designs, service boundaries, data models

and API contracts.

• Establish architecture governance, coding standards, engineering best practices, design principles and technical

decision records.

• Conduct architecture reviews, design reviews, code reviews and technical risk assessments.

• Identify bottlenecks, scalability concerns, security risks and technical debt, and drive practical remediation plans.

• Drive modernization initiatives, technology evaluation and technical investment decisions.

• Mentor and guide Technical Leads, Senior Engineers and other engineering members.

• Collaborate closely with Product, Engineering, QA, DevOps, Security and business stakeholders.

• Support estimation, technical planning, solution feasibility and delivery planning for new products and major

features.

Hands-on Coding & Engineering Responsibility

• The role is explicitly hands-on. When required by project priorities, the Technical Architect will contribute directly to

coding and implementation—not only architecture and reviews.

• Develop production-quality backend, frontend or integration components where architectural complexity, criticality or

delivery timelines require Architect-level involvement.

• Build technical prototypes, Proofs of Concept (PoCs), reference implementations and reusable frameworks to

validate architectural decisions.

• Assist engineers in debugging complex production or development issues and provide root-cause analysis.

• Contribute to performance optimization, scalability improvements, security fixes and critical technical modules.

• Review and improve existing codebases and guide refactoring/modernization without losing delivery focus.

• Pair with engineers when necessary to transfer architecture decisions into working code and establish

implementation patterns.

• Remain capable of switching between architecture, design, coding, review and technical troubleshooting based on

business/project requirements.

Core Technical Expertise

• Programming: JavaScript, TypeScript, Python, Go (Golang), Java / Spring Boot

• Architecture: DDD, SOA, API-First, Distributed Systems, Multi-Tenant SaaS

• Backend: Node.js, Express.js, Identity, Authentication/Authorization, Messaging

• Data: MongoDB, Redis, Data Modeling, Query/Performance Optimization

• Frontend/Mobile: React.js, React Native

• AI: LangChain, Gemini, RAG, AI Agents, OCR

• Cloud & DevOps: AWS, Docker, Kubernetes, CI/CD

• Security: SSDLC, API Security, Encryption, Governance

• Integrations: WhatsApp Business, Payment Gateways, Enterprise APIs

Product & Engineering Expectations

• Strong understanding of building production-grade software products rather than isolated applications or

proof-of-concepts only.

• Ability to balance ideal architecture with business timelines, budget, maintainability and team capability.

• Comfort working in an evolving product-company environment where requirements may change and multiple

initiatives may run in parallel.

• Ability to make pragmatic technology choices and clearly explain trade-offs to both technical and non-technical

stakeholders.

• Ownership mindset: identify problems proactively, propose solutions and follow through until the technical outcome

is delivered.

• Strong emphasis on reliability, security, observability, performance, scalability and maintainability from design

through production.

Leadership & Collaboration

• Mentor Technical Leads and senior engineers and help establish a strong engineering culture.

• Set clear technical direction without creating unnecessary process or bureaucracy.

• Participate in hiring and technical evaluation of senior engineering candidates when required.

• Help define technical interview standards and assess architecture, coding and problem-solving capability.

• Work directly with leadership to communicate architecture decisions, technical risks, dependencies and delivery

implications.

• Promote documentation of important architecture decisions, APIs, dependencies and operational considerations.

Preferred Qualifications

Experience in FinTech, SaaS, AI platforms, cloud-native architectures and enterprise-scale distributed systems.

Nice to Have

Kafka, GraphQL, Serverless, Machine Learning Platforms, Multi-Cloud Architecture.

What We Expect From the Right Candidate

The ideal candidate

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At Techjays, we're helping companies reimagine how they build, operate, and scale with AI at the core. We focus on building secure, scalable, production-grade AI systems that solve real business problems and deliver measurable outcomes.

We're looking for an AI Solution Architect who can own enterprise-level solution architecture end-to-end. The ideal candidate combines deep technical expertise with the ability to understand complex business challenges, engage with prospective clients, and design compelling, scalable, AI-native solutions.

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Key Responsibilities

  • Own the overall product architecture and technical roadmap.
  • Design and build scalable, secure, and highly available enterprise applications.
  • Lead the design and implementation of new product features from concept to production.
  • Remain hands-on with coding and contribute to critical product components.
  • Drive architecture reviews, code quality, performance optimization, and engineering best practices.
  • Lead cloud architecture, security, scalability, and DevOps initiatives.
  • Evaluate and adopt modern technologies to improve product capabilities and engineering efficiency.
  • Leverage AI tools (ChatGPT, GitHub Copilot, Cursor, Claude, etc.) to accelerate software development, code reviews, testing, documentation, debugging, and productivity.



Required Skills & Qualifications

  • 15+ years of software product engineering experience with at least 5 years in a Technical Architect role.
  • Strong hands-on expertise in Python and modern backend frameworks.
  • Deep experience with AWS services and cloud-native application architecture.
  • Strong understanding of DevOps, CI/CD pipelines, Infrastructure as Code (Terraform/CloudFormation), Docker, Kubernetes, and container orchestration.
  • Experience designing microservices, REST APIs, event-driven architectures, and distributed systems.
  • Strong knowledge of SQL and NoSQL databases.
  • Experience with scalable SaaS platforms, multi-tenant architectures, and secure application design.
  • Excellent understanding of software design patterns, performance tuning, observability, and system reliability.
  • Strong analytical, problem-solving, and decision-making skills.


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Antier Solutions Pvt. Ltd (Antech)
Kalpana Choudhary
Posted by Kalpana Choudhary
Mohali
8 - 15 yrs
₹10L - ₹30L / yr
Artificial Intelligence (AI)
Retrieval Augmented Generation (RAG)
Agentic AI
Solution architecture
Techno functional consultant
+1 more

About the Role

Antier Solutions is looking for a technically strong AI Solution Architect to drive the architecture, design, and technical execution of AI-powered solutions.


The role requires a combination of deep technical expertise, architectural ownership, and the ability to guide engineering teams in building scalable, production-ready AI systems. The individual will evaluate business problems, define technical approaches, make architecture decisions, and work closely with developers and stakeholders to translate ideas into working solutions.


This is a hands-on architecture and technical leadership role, not one limited to documentation, project coordination, or pre-sales presentations.


Key Responsibilities


1. AI Architecture & Solution Design

  • Design end-to-end architectures for AI, Generative AI, LLM-based applications, and agentic AI systems.
  • Evaluate and select appropriate models, frameworks, orchestration approaches, and technology stacks.
  • Design solutions involving RAG, AI agents, workflow automation, APIs, databases, and enterprise integrations.
  • Define architecture standards covering scalability, security, performance, maintainability, and deployment.
  • Evaluate technical feasibility, identify risks, and recommend practical implementation approaches.


2. Technical Leadership & Implementation

  • Provide architectural direction and technical guidance to AI engineers and developers.
  • Review proposed designs and implementation approaches, identifying technical gaps and potential bottlenecks.
  • Establish reusable architecture patterns, development standards, and engineering best practices.
  • Troubleshoot complex technical challenges and contribute hands-on where necessary.
  • Guide teams in adopting AI-assisted development and agentic workflows where they improve engineering productivity.


3. Production Readiness & Quality

  • Design solutions with appropriate authentication, access controls, logging, monitoring, testing, and evaluation mechanisms.
  • Address AI-specific challenges such as hallucinations, retrieval quality, model selection, latency, reliability, and inference costs.
  • Define appropriate human oversight and validation mechanisms for sensitive or consequential workflows.
  • Guide deployment decisions across suitable cloud, on-premise, and hybrid environments.


4. Business Alignment & Delivery Ownership

  • Understand business requirements and translate them into implementable technical solutions.
  • Work with stakeholders to establish scope, dependencies, estimates, resource requirements, and delivery milestones.
  • Collaborate with engineering and delivery teams to move solutions from proof of concept to production.
  • Balance rapid execution with architectural quality, maintainability, and commercial feasibility.
  • Communicate technical decisions, risks, and trade-offs clearly to business and technical stakeholders.


Required Skills & Experience

  • B.Tech, BE, MCA, MSc, or equivalent technical qualification in Computer Science, IT, Data Science, or a related discipline.
  • 8+ years of overall experience in software engineering, AI engineering, solution architecture, or related technical roles.
  • Strong hands-on experience building AI/ML or Generative AI applications, with demonstrated responsibility for architecture and implementation decisions.
  • Strong understanding of LLMs, RAG pipelines, agentic AI systems, tool calling, orchestration, and AI-driven automation.
  • Experience with Python and relevant AI frameworks, libraries, and integration technologies.
  • Strong understanding of APIs, databases, data pipelines, distributed systems, and application architecture.
  • Experience evaluating AI solutions for accuracy, reliability, performance, security, and cost.
  • Ability to guide developers, review technical approaches, resolve complex problems, and establish reusable engineering practices.
  • Experience deploying or supporting AI applications in production environments.
  • Strong analytical, communication, and technical decision-making skills.


Preferred Qualifications

  • Experience architecting multi-agent systems or complex AI automation workflows.
  • Exposure to cloud platforms, containerization, CI/CD, observability, and scalable AI infrastructure.
  • Experience mentoring engineering teams and introducing new AI development practices.
  • Experience with enterprise AI deployments, international clients, or technically complex business environments.


Ideal Candidate Profile

  • We are looking for an individual who can independently own technical architecture, guide engineering teams, and make sound implementation decisions. The candidate should combine hands-on AI expertise with the ability to turn business requirements into scalable, production-ready solutions.
  • Candidates whose experience is limited to AI research, business analysis, project coordination, or pre-sales documentation without meaningful technical implementation and architecture ownership may not be suitable.

 

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Service based company
Service based company
Agency job
via Codemind Staffing Solutions by Krishna kumar
Chennai
10 - 13 yrs
₹30L - ₹40L / yr
sfdc
sfdc architect
salesforce architect

We are seeking an experienced Salesforce Solution Architect to lead the design, development, and evolution of enterprise Salesforce solutions supporting global B2B and B2C business operations.

The ideal candidate will combine strong solution architecture capabilities with hands-on Salesforce technical expertise. The role requires someone who can translate complex business requirements into scalable, secure, and maintainable solutions, guide development teams, make sound architectural decisions, and write or debug code when required.

The architect will work across multiple Salesforce applications, external enterprise systems, country-specific business processes, and cross-functional technology teams to ensure solutions align with enterprise architecture standards and long-term business objectives.

Key Responsibilities

1. Solution Architecture and Design

Own end-to-end Salesforce solution architecture, from requirements discovery through design, implementation, deployment, and production support.

Translate business requirements into scalable Salesforce architectures, technical designs, data models, integration patterns, and implementation roadmaps.

Evaluate standard Salesforce capabilities, configuration, declarative automation, custom development, and external services to recommend the most appropriate solution.

Define architectural standards, reusable components, coding guidelines, design patterns, and technical best practices.

Assess the impact of proposed changes on existing applications, integrations, business processes, and future enhancements.

Identify technical risks, scalability constraints, platform limitations, and opportunities for simplification.

2. Hands-on Salesforce Development

Write, review, debug, and optimize Apex, Lightning Web Components (LWC), SOQL, and other Salesforce customizations when required.

Develop proof-of-concepts and technical prototypes to validate architectural decisions and resolve complex technical challenges.

Demonstrate strong understanding of Apex triggers, asynchronous processing, Batch Apex, Queueable Apex, platform events, transaction management, and governor limits.

Ensure code follows bulkification, security, exception-handling, testability, and performance best practices.

Review complex implementations and guide developers in resolving technical issues.

Participate directly in critical development activities, production troubleshooting, and performance optimization when necessary.

3. Salesforce Data Modeling and Governance

Design scalable Salesforce data models using standard and custom objects, appropriate relationships, and well-defined ownership and sharing strategies.

Define data mastership, external identifiers, deduplication, matching, data migration, and reconciliation approaches.

Design data models that support global customer identities, B2B relationships, B2C customer journeys, and country-specific business requirements.

Ensure appropriate data access, privacy, auditability, and regulatory considerations are incorporated into the architecture.

4. Integration Architecture

Design and govern integrations between Salesforce and enterprise platforms such as SAP, customer portals, identity providers, middleware, and marketing platforms.

Define suitable integration patterns using REST/SOAP APIs, event-driven architecture, asynchronous processing, and middleware where appropriate.

Address authentication, authorization, idempotency, retries, error handling, monitoring, reconciliation, and integration resilience.

Collaborate with enterprise integration and platform teams to manage dependencies, API contracts, release sequencing, and system-wide changes.

5. Global Platform and Release Governance

Support a global Salesforce platform operating across multiple countries and business markets.

Balance global architecture standards with legitimate local business and regulatory requirements.

Evaluate the impact of changes across countries, applications, integrations, and downstream systems before approving designs.

Coordinate with business stakeholders, development teams, QA, DevOps, security, and platform teams to ensure controlled delivery.

Contribute to release planning, technical risk assessments, environment strategy, deployment readiness, and production stability.

Prevent unnecessary customization and architectural fragmentation across markets.

6. Technical Leadership and Team Enablement

Provide technical direction and architectural guidance to Salesforce developers, technical leads, QA engineers, and integration teams.

Conduct architecture reviews, code reviews, design walkthroughs, and technical knowledge-sharing sessions.

Establish development standards and reusable patterns that improve code quality, maintainability, and developer productivity.

Mentor team members and support technical decision-making across distributed teams.

Communicate architectural decisions, trade-offs, risks, and recommendations clearly to both technical and business stakeholders.

7. Platform Evolution and Continuous Improvement

Evaluate new Salesforce capabilities and recommend adoption based on business value, technical fit, and platform strategy.

Identify opportunities to improve performance, reduce technical debt, simplify integrations, and optimize delivery costs.

Contribute to Salesforce platform roadmaps and long-term architecture decisions.

Support production incident analysis and implement sustainable solutions that prevent recurring issues.

Required Technical Skills

Strong expertise in Salesforce Sales Cloud and Experience Cloud.

Hands-on experience with Apex, Triggers, LWC, SOQL, Salesforce security, and declarative automation.

Strong understanding of Salesforce data modeling, sharing and visibility, governor limits, transaction boundaries, and platform architecture.

Experience designing enterprise integrations using REST/SOAP APIs and asynchronous or event-driven patterns.

Understanding of integration resilience, error handling, monitoring, data reconciliation, and API security.

Experience with Salesforce deployments, source control, CI/CD, and release management.

Familiarity with enterprise identity and access management, SSO, OAuth, and external identity solutions.

Ability to diagnose complex technical issues and validate architectural decisions through working code or prototypes.

Preferred Experience

Experience with Salesforce Marketing Cloud and customer engagement integrations.

Exposure to Salesforce Data Cloud and/or Salesforce Life Sciences Cloud.

Experience with SAP or other ERP integrations.

Experience with middleware and integration platforms such as MuleSoft, SnapLogic, Informatica, or equivalent technologies.

Experience with multi-country Salesforce implementations and global platform governance.

Experience with Experience Cloud portals, external users, customer identity, and large-scale customer data management.

Familiarity with consent management, customer data privacy, and market-specific regulatory requirements.

Experience and Qualifications

Typically 10+ years of Salesforce or relevant enterprise CRM experience.

Demonstrated experience owning solution architecture for complex Salesforce implementations.

Proven experience leading technical teams and collaborating across business and technology functions.

Salesforce Application Architect certification preferred; System Architect or relevant advanced certifications are an advantage.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Success Criteria

The successful candidate will be expected to:

Deliver scalable and maintainable architecture aligned with enterprise standards.

Make defensible design decisions with clear consideration of alternatives, risks, and trade-offs.

Independently validate critical technical designs through code, prototypes, debugging, and code reviews.

Minimize regression risk across existing systems, integrations, and country implementations.

Improve engineering standards and enable development teams to deliver consistently.

Maintain a balance between architectural leadership and hands-on technical contribution.

Role Expectation

This is an architecture-led role with hands-on technical responsibilities. The candidate is not expected to spend every day implementing features, but must be capable of independently writing and debugging Apex and related Salesforce code when complex technical challenges, critical issues, or architectural validation require it.

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