Software Engineer

ROLES AND RESPONSIBILITIES

We are looking for an experienced Logistics Executive with 5 years of proven expertise in managing end-to-end logistics operations, transportation coordination, warehouse management, and supply chain optimization. The ideal candidate should have strong analytical, coordination, and problem-solving skills, with a solid understanding of logistics software and industry best practices.

• Plan, implement, and monitor inbound and outbound logistics operations.
• Coordinate with suppliers, transporters, warehouses, and internal departments to ensure smooth and timely deliveries.
• Optimize transportation costs and delivery timelines through effective route planning and carrier negotiation.
• Monitor inventory levels, stock movements, and ensure proper documentation and record-keeping.
• Track shipments and resolve issues related to delays, damages, or losses.
• Analyze logistics data and prepare regular reports on KPIs (cost, delivery times, inventory levels, etc.).
• Continuously improve processes to increase efficiency and reduce operational costs.
• Use ERP/logistics software (e.g., SAP, Oracle, TMS, WMS) for planning and execution.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5 years of hands-on experience in logistics or supply chain roles.
• Knowledge of logistics procedures, transportation management, and inventory control.

1. Vendor Outreach: Initiate outbound calls to vendors, introducing the e-commerce platform, and establishing or maintaining relationships.
2. Order Confirmation: Communicate with vendors to confirm orders, ensuring accurate product details, quantities, and delivery timelines.
3. Issue Resolution: Address and resolve any issues related to orders, payments, or product discrepancies by liaising between vendors and internal teams.
4. Feedback Collection: Gather feedback from vendors regarding their experiences with the e-commerce platform, identifying areas for improvement.
5. Contractual Agreements: Communicate and ensure vendors adhere to contractual agreements, including pricing, terms, and conditions.
6. Inventory Management: Coordinate with vendors to manage and update inventory information, ensuring product availability and accuracy on the platform.
7. New Vendor Onboarding: Assist in the onboarding process for new vendors, providing necessary information and documentation requirements.
8. Payment Follow-Up: Follow up on payment-related issues, ensuring timely and accurate processing of vendor payments.
9. Performance Tracking: Monitor vendor performance metrics, identifying trends and areas for improvement, and providing feedback to vendors.
10. Market Intelligence: Gather information on industry trends, competitor activities, and market conditions to provide insights for vendor management strategy.

Requirements:

1. Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.
2. Relationship Building: Strong interpersonal skills to build and maintain positive relationships with vendors.
3. Problem-Solving: Ability to identify and solve problems efficiently, especially in the context of order discrepancies or vendor-related issues.
4. Detail-Oriented: Attention to detail is crucial, particularly when confirming orders, managing inventory, and reviewing contractual agreements.
5. Negotiation Skills: Basic negotiation skills to ensure mutually beneficial terms with vendors.
6. Time Management: Efficiently manage time to handle multiple vendor interactions and tasks simultaneously.
7. Tech-Savvy: Comfortable using e-commerce platforms, CRM systems, and other tools relevant to vendor management.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Experience: 2.5 to 4 years

Location: Pune

About Studily: Optimizing education through personalized learning, Studily is here to empower educators and indulge learners across the globe. Studily uses the Flipped Learning Model to create a student-centric tool that applies artificial intelligence technology to prepare today's schooling system for tomorrow's Education Revolution.

Qualifications

• 2+ years' of experience in web development using NodeJs technologies.
• B.E., B. Tech., Msc IT, MCA etc in Software engineering/ Information technology.

Responsibilities

• Write reusable, testable, and efficient code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc)
• Debug and refactoring of existing code, troubleshoot problems
• Collaborate with other developers, testers and other leads to enhance to quality product enhancements
• Take full responsibility for the quality of the code and test cases that are developed.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Provide task estimations and deliver quality code on time.
• Participate in architectural, design, and product sessions.
• Interact with different stakeholders to gather feedback and clarification.
• Research and apply new technologies and best practices.
• Should enjoy the experience of mentoring new hires on technical and process areas.
• Must have hands-on experience in building Microservices based software architecture. Must have Unix /Docker /Kubernetes /NOSQL experience

Requirements

• Knowledge of ReactJS is preferable.
• Extensive knowledge of JavaScript.
• Thorough understanding of databases such as MySQL, MongoDB or similar technologies
• In depth knowledge of working with Git.
• Experience with Restful APIs, Postman etc.
• Understanding of AWS/EC2, or other cloud services.
• Object-oriented application building experience in a professional Agile/Scrum environment. 
• Good to have Unix /Docker/Kubernetes/NOSQL experience.

Skills

• Node.js
• AWS services
• Deployment 
• Unix /Docker/Kubernetes/NOSQL

• Minimum 9+ years of relevant experience in Software Testing.
• Good understanding of STLC.
• Expertise in Automation testing using Selenium and C#/Java.
• Experience in SpecFlow / Cucumber.
• Strong testing skills, automation skills, process improvement skills and understanding of Performance testing.
• Experience in Cloud Environment (PAAS model) is mandatory
• Experience about various Azure services or AWS like App Service, Function App, Azure Active Directory, Service Bus etc is required.
• Good understanding of Test Architecture and ability to prepare Test Strategy.
• Strong experience in both UI and Services automation.
• Understanding of Database testing, preferably SQL Server