ServiceNow Organizational Change Management (OCM) Specialist

About the Company

We are a global manufacturing organization specializing in precision-engineered products and laboratory-scale pharmaceutical machinery. The company serves international markets including North America, Europe, and Japan, and operates with a strong focus on quality, innovation, and continuous improvement. Employees benefit from a close-knit work culture combined with global professional standards, offering long-term growth and stability.

Role Overview

We are looking for a detail-oriented and dependable production professional to support manufacturing operations within our Machine Division. The role focuses on achieving production targets, improving productivity and quality, and optimizing manufacturing costs.

Qualifications & Experience

• Diploma / BE in Mechanical Engineering or Production Engineering
• 5–7 years of experience in machine manufacturing industries
• Experience in production operations at a middle-management level in a medium-sized manufacturing setup

Key Responsibilities

Production & Operations

• Achieve production targets with optimal utilization of manpower and materials
• Organize production and assembly areas for smooth workflow
• Implement Kaizen initiatives and maintain shop-floor discipline (1S, 2S)

Process & Quality Improvement

• Review daily production, assembly, and quality issues
• Drive continuous improvement in manufacturing and assembly processes
• Ensure final product acceptance at QC and packing stages

Manufacturing Execution

• Oversee in-house shop floor activities including machining, welding, fabrication, grinding, polishing, and laser marking
• Coordinate with Purchase, Stores, and Quality teams for material availability
• Ensure material issuance, production confirmation, and subcontracting follow-ups

Required Competencies

Technical / Functional

• Strong knowledge of machining and assembly processes
• Ability to read and interpret engineering drawings and tolerances
• Shop-floor planning and assembly scheduling skills
• Experience working with ERP systems
• Good communication skills in English

Behavioral

• Strong analytical and problem-solving ability
• Quality-focused mindset
• Consistent delivery of results
• Effective time management
• Team collaboration

Reporting Structure

• Reports to: Assistant Manager – Production
• Team size: Approximately 25 associates (permanent and contract staff)

What’s in It for You

• Opportunity to work with a growing global manufacturing organization
• Exposure to niche products for the international pharmaceutical industry
• Small-company culture with multinational professionalism
• Structured value and engagement programs
• Five-day working (alternate weeks)
• Medical insurance for immediate family
• Relocation and accommodation support for outstation candidates

Designation - Business Development Associate

Mode - Work from office (On-site)

Experience - 6 months to 4 years

Qualification - Graduation, any degree having an technical edtech exp of selling certification programs

CTC : Between 4 - 7.3 LPA (Including Incentives)

Joining - Immediate Joiners/15 days

Location - HSR Layout

Shift - Day Shift

Interviews will be happening in a walk mode in office premises.

Note : To know more about the interview procedure, and book an appointment, kindly call to this number: (HR - Spoorthi)

Job Description

• Conversion of leads received through various marketing channels.
• Preparing short-term and long-term sales plan towards reaching the assigned goals.
• Proactively identifying cross-selling/up-selling opportunities with the existing customers.
• Identifying references through the existing customer base to increase the sales pipeline.
• Customer Relationship Management.

Responsibilities

·        Handle inquiries and requests from customers and address their needs

·        Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

·        Meet regularly with other team members to discuss progress and find new ways to improve business

                      Serve as a brand ambassador for existing and new products, developing  tailored sales pitches to each client.

·        Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.

·        Generate progress reports for clients and senior leaders within the organization

·        Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

·        Internship or professional experience in a sales or customer service role

·        Ability to multitask and juggle several responsibilities simultaneously

·        Strong written and verbal communication skills 

·        Excellent organizational skills and attention to detail

Job description

Ruby on Rails Developer Responsibilities :

- Designing and developing new web applications.

- Maintaining and troubleshooting existing web applications.

- Writing and maintaining reliable Ruby code.

- Integrating data storage solutions.

- Creating back-end components.

- Identifying and fixing bottlenecks and bugs.

- Integrating user-facing elements designed by the front-end team.

- Connecting applications with additional web servers.

- Maintaining APIs.

Ruby on Rails Developer Requirements :

- Bachelor's degree in Computer Science, Computer Engineering, or related field.

- Experience working with Ruby on Rails as well as libraries like Resque and RSpec.

- Ability to write clean Ruby code.

- Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.

• Knowledge of Pre-Paid Card Systems to implement In house system  and / or manage Partner outsourced solutions --- Project Management  
• Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
• Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).

• Plan & execute user acquisition and engagementcampaigns through paid marketing channels
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Thorough understanding and experience on media platformslike Google, Facebook etc.

• Work efficiently with our Creativeand Content teams to build content strategies

• Work closely with Analytics/Data Science team to build right personalized campaigns for different consumer segments.  

• Align with Product team and sales team for funnel improvement and tech related issues.  

• Manage campaign reports with good presentation skills.

• Potential user research, identification and testing new ideas/channels.

• Architect new systems and improve existing ones by instrumenting best practices and technologies.
• Identify and build automated tools for release management, deployment, monitoring and reporting
• Identity and implement latest technologies and frameworks for application system stack, deployments, automation, capacity management, resource orchestration and availability.
• Responsible for fixing support escalation cases and conducting post-incident reviews / Root Cause Analysis.