
ServiceNow Organizational Change Management (OCM) Specialist
at Trait Software
Key Responsibilities:
- Develop and execute OCM strategies for ServiceNow transformation initiatives.
- Drive stakeholder engagement, communication, and change adoption activities.
- Conduct impact assessments and readiness evaluations.
- Plan and deliver training, user enablement, and awareness programs.
- Facilitate workshops, feedback sessions, and adoption assessments.
- Collaborate with business and project teams throughout the implementation lifecycle.
- Track adoption metrics and ensure sustainable business outcomes.
- Promote change management best practices and continuous improvement.
Required Skills:
- ServiceNow, Organizational Change Management (OCM), Stakeholder Management, Change Impact Assessment, Communication Planning, Training & Enablement, Change Readiness, User Adoption, Workshop Facilitation, Business Transformation

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