Senior Staff Cloud Engineer

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Notice period - Immediate Joiners

Work Mode - Remote

About the Role

We are seeking a Senior Cybersecurity Engineer to design, implement, and govern enterprise-grade security architectures across cloud-based healthcare platforms. The role involves working closely with Data, Software, ML, and Cloud Architects to secure complex systems such as AI platforms, digital diagnosis solutions, and software-as-a-medical-device offerings.

Key Responsibilities

• Design, implement, and maintain robust security architectures for applications, infrastructure, and cloud platforms
• Conduct threat modeling, security reviews, vulnerability assessments, and penetration testing
• Identify security gaps in existing and proposed architectures and recommend remediation
• Implement and support DevSecOps practices, including code and infrastructure security
• Define and enforce security policies, standards, and procedures
• Respond to security incidents with root-cause analysis and corrective actions
• Mentor development and security teams on secure design and best practices
• Evaluate and integrate third-party security tools and technologies

Mandatory Skills (Top 3)

1. Cloud Security Expertise
2. Hands-on experience with cloud security (AWS / GCP / Azure), including secure architecture design and cloud risk assessments.
3. DevSecOps & Container Security
4. Strong experience in DevSecOps/SecOps environments with tools and technologies such as Docker, Kubernetes, IDS, SIEM, SAST/DAST, and EDR.
5. Threat Modeling & Vulnerability Management
6. Proven expertise in threat modeling, penetration testing, vulnerability assessment, and risk management, including automation-driven security testing.

SOFTWAY

Title: UX Engineer II | Department: Product Development

Vision for Product Development

The Product Development Team is dedicated to shaping the future by turning ideas into products that will significantly impact customer lives and propel the organization forward. With a vision to launch a variety of products poised to become major revenue drivers, we are committed to crafting solutions that not only meet but exceed expectations. Every product we undertake is a step towards redefining what's possible, ensuring our journey is one of progress, impact, and success.

Overall Purpose of the Position:

As a UX Engineer II, your primary objective is to lead the design and implementation of user-centric interfaces and experiences for our products. Collaborating closely with cross-functional teams, you will drive the UX/UI design process from concept to delivery, ensuring that our products are visually appealing, intuitive to use, and aligned with user needs and business goals.

Key Responsibilities and Duties:

User Research and Analysis: Conduct user research to understand user behaviors, needs, and pain points. Analyze research findings to inform UX/UI design decisions and identify opportunities for improvement.

UX/UI Design: Lead the design of intuitive, visually appealing user interfaces and experiences for web and mobile applications. Create wireframes, prototypes, and design mockups to communicate design concepts and solutions.

Interaction Design: Define user interactions, flows, and navigation patterns to optimize user engagement and task completion. Collaborate with product managers and engineers to translate design concepts into functional, interactive experiences.

Usability Testing: Plan and conduct usability testing sessions to gather feedback on design prototypes and iterate on design solutions based on user feedback. Advocate for user-centered design principles and best practices within the team.

Design Systems and Guidelines: Establish and maintain design systems, patterns, and guidelines to ensure consistency and coherence across products and platforms. Evangelize design standards and best practices to ensure a unified user experience.

Cross-Functional Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align UX/UI design initiatives with product goals and technical requirements. Foster a collaborative, cross-functional team environment focused on delivering exceptional user experiences.

Mentorship and Leadership: Mentor junior UX/UI designers and contribute to their professional growth and development. Provide leadership and guidance on UX/UI design projects, setting high standards for quality and innovation.

Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in UX/UI design. Identify opportunities for process improvement and innovation to enhance the overall effectiveness and efficiency of the UX/UI design process.

Skills and Qualifications:

Proficiency in UX/UI design tools such as Sketch, Adobe XD, or Figma.

Strong understanding of user-centered design principles and methodologies.

Experience conducting user research, usability testing, and data analysis.

Excellent visual design skills with a keen eye for typography, layout, and color.

Solid understanding of interaction design principles and best practices.

Strong communication and collaboration skills with the ability to present and justify design decisions to stakeholders.

Experience working in an agile development environment and collaborating closely with product managers and software engineers.

Bachelor's degree in Human-Computer Interaction, Design, or related field. Master's degree preferred.

Certifications:

UX/UI Design Certifications: Certifications from reputable organizations that validate proficiency in UX/UI design principles, methodologies, and tools. Examples include: Nielsen Norman Group UX Certification

Interaction Design Foundation (IDF) UX Design Certification

Certified User Experience Professional (CUXP) by the User Experience Professionals Association (UXPA)

User Research Certification: Certifications focused on user research techniques, methodologies, and best practices. Examples include:

User Research Academy Certification

Certified Usability Analyst (CUA) by Human Factors International

Accessibility Certification: Certifications demonstrating expertise in designing accessible user interfaces and experiences. Examples include:

International Association of Accessibility Professionals (IAAP) Certification

Web Accessibility Specialist (WAS) Certification by the International Association of Accessibility Professionals

Agile or Scrum Certification: While not specific to UX/UI design, certifications in Agile or Scrum methodologies can be beneficial for working effectively in agile development environments. Examples include:

Certified ScrumMaster (CSM) by Scrum Alliance

Professional Scrum Master (PSM) by Scrum.org

Technology Stacks:

Front-end Technologies:

Proficiency in HTML, CSS, and JavaScript for building user interfaces.

Knowledge of front-end frameworks such as React.js, Angular, or Vue.js for developing interactive and responsive web applications.

Understanding of design systems and component libraries to maintain consistency across user interfaces.

Prototyping Tools:

Experience with prototyping tools like Figma to create interactive prototypes and mockups for user testing and stakeholder feedback.

Collaboration Platforms:

Familiarity with collaboration platforms such as Figma, Miro, or Axure RP for facilitating remote collaboration, design reviews, and brainstorming sessions with cross-functional teams.

Version Control Systems:

Knowledge of version control systems like Git for managing design files, tracking changes, and collaborating with developers on design implementations.

User Research and Testing Tools:

Experience with user research and testing tools such as UsabilityHub, UserTesting, or Optimal Workshop for conducting usability studies, surveys, and gathering user feedback.

Accessibility Tools:

Understanding of accessibility evaluation tools like Axe, Lighthouse, or WAVE to ensure designs comply with accessibility standards and guidelines (e.g., WCAG).

Responsive Design Principles:

Knowledge of responsive design principles and techniques to create user interfaces that adapt seamlessly across different devices and screen sizes.

Cross-functional Collaboration Tools:

Proficiency in communication and collaboration tools such as Slack, Microsoft Teams, or Zoom for facilitating communication and coordination with cross-functional teams.

Behavioral Expectations: Growth Mindset & the Six Pillars of Love:

Growth Mindset: Embrace and foster growth mindsets within the team. Encourage unlearning old ways and re-learning new approaches to creative work. Challenge and dismantle any belief systems that impede embracing new ways of working or delivering work.

Inclusion: Cultivate an inclusive environment across all geographic locations, valuing and integrating diverse ideas and perspectives.

Empathy: Show understanding and consideration for the unique challenges and perspectives of the India team and consulting clients. Build empathetic relationships to support their needs.

Forgiveness: Promote a culture of learning from mistakes and understanding in cross-cultural contexts. Encourage open discussions about failures and lessons learned.

Trust: Build trust through consistent, honest interactions, and reliable leadership, especially when managing remote and international teams.

Empowerment: Empower team members in all locations by providing autonomy, resources, and support for innovative and context-specific solutions.

Vulnerability: Demonstrate vulnerability in leadership, especially in international contexts. Be open about challenges and encourage the team to share their experiences and ideas.

Operating Principles: Embrace and live out Softway’s current operating principles

Prioritize relationships: We forge unbroken trust, achieve customer intimacy and practice

forgiveness

Embrace discomfort: We value feedback as a gift, embrace. Vulnerability and transparency

Wield your influence: We lead with our influence, embody reliable leadership and extend our influence beyond titles

Practice empathic curiosity: We challenge our believed and assumptions

Focus on outcomes: We deliver with purpose, value impact over effort and engage in strategic problem-solving

Take ownership: We embrace mutual accountability, empower and unblock and learn from our mistakes openly.

Experiment: We champion curiosity and courage, advocate for incremental progress and redefine perfection through iteration.

Be Effective: We align for impact, are interwoven in collaboration and strategize for success.

In Person Meetings & Travel Expectations:

In-Person Team Meetings: Regular attendance for in-person team meetings is required. Company Meetings / Retreats: Attendance for all Company-wide Meetings and/or Retreats is mandatory.

Client Visits: Occasional travel for client visits may be necessary. Travel frequency will depend on client requirements and or international travel laws/restrictions.

International Collaboration (India & US): Willingness to travel to India and/or US as requested to collaborate with cross-functional teams is required.

Reporting Structure: Reports directly to the Product Development Manager

Collaboration and Interaction:

Engage with cross-functional teams, clients, and stakeholders, participating in collaborative discussions to contribute ideas to enhance project outcomes and grow the function. Foster a teamwork-oriented mindset, attend regular team meetings, share regular feedback as a mentor, and seek opportunities for knowledge-sharing of insights and best practices. It includes providing regular updates on the function’s performance and strategic initiatives to leadership, and fostering transparency and collaboration.

Adherence to Standards: Consistency in applying coding standards and adherence to Softway's policies.

Professional Development Opportunities:

Advanced UX/UI Design Training: Participate in advanced training programs, workshops, and courses on UX/UI design principles, methodologies, and tools.

Certification Programs: Pursue certifications in UX/UI design, user research, and accessibility to validate expertise and commitment to the profession.

Cross-Functional Skills Development: Gain exposure to other areas of product development, such as product management, software engineering, and data analytics, to broaden your skill set and perspective.

Networking and Community Engagement: Join UX/UI design communities, attend conferences, and participate in industry events to network with peers and stay updated on industry trends and best practices.

Research and Innovation Projects: Get involved in research and innovation projects within the organization to explore new design concepts, technologies, and methodologies.

Evaluation Metrics:

Design Quality and Innovation: Assess the quality and creativity of UX/UI design solutions, considering factors such as usability, visual appeal, and innovation.

User Satisfaction and Engagement: Measure user satisfaction and engagement metrics to evaluate the effectiveness of UX/UI design in driving user adoption and retention.

Collaboration and Leadership: Evaluate collaboration skills and leadership abilities based on contributions to cross-functional team projects and mentorship of junior designers.

Continuous Improvement: Track participation in professional development activities and initiatives to assess commitment to continuous learning and improvement in UX/UI design skills.

Overall Impact: Evaluate the overall impact of UX/UI design efforts on product success and business goals, considering factors such as user feedback, market performance, and stakeholder satisfaction. 

Roles and Responsibilities:

• PLC programming. Scada screens to coordinate with the client and Manufacture the PLC panel.
• Pre-Order Support for Bidding and Finalize the BOM & Scheme.
• Review Project Specification / Customer Specification and Prepare the Critical Points.
• Design Review to be performed for Key documents before release the drawings to Client.
• Deviation or Additional requirements to be communicated to Client with Sales in the loop.
• On-time Material Ordering with the Purchase department.
• Ensure all Specifications are followed in the Panel Construction / Bill of materials

Desired Skills

• Siemens PLC programming and commissioning experience in S7-400FH series.
• PLC, HMI, SCADA, AC/DC Drives & Servo drives from PLC / HMI / Servo / Vision Systems.
• Experience (above 3 yrs).
• UG : Tech /B.E /Diploma. in EEE, E& I, ECE
• Salary – 20K to 50K

Job Description:

• Looking for a passionate HR Executive in the Software Industry who understands technology and Interested to learn and grow along with the company.
• Understanding JD brief and sourcing potential candidates
• Handling End to End requirements for Mid-level to Leadership level.
• Sourcing profiles / resumes through multiple sources (head hunting, networking portals, job portals, internal references, etc.).
• Candidate assessment at primary level, based on client requirement Coordinate with technical panel and schedule interviews and follow up
• Maintain MIS / Trackers / Status reports
• Build and maintain an active pool of candidates to meet future hiring targets in an effective manner Basic knowledge on Timesheets, Attendance and Leave Management Good knowledge on Onboarding and BGV Process Basic knowledge on Payroll and Statutory compliance.
• Experience on Employee data management, preparation of all HR related letters from joining to Exit process. Knowledge on any HR Software.

Desired Candidate profile

• Prior recruitment experience is great to have.
• Responsible and accountable
• Confident and motivated individual
• Excellent interpersonal skills with excellent communication skills is preferred
• Strong Microsoft proficiency, including Word, Excel and PowerPoint

• Adept at Machine learning techniques and algorithms.

Feature selection, dimensionality reduction, building and

• optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Doing ad-hoc analysis and presenting results
• Proficiency in using query languages such as N1QL, SQL

Experience with data visualization tools, such as D3.js, GGplot,

• Plotly, PyPlot, etc.

Creating automated anomaly detection systems and constant tracking

• of its performance
• Strong in Python is a must.
• Strong in Data Analysis and mining is a must
• Deep Learning, Neural Network, CNN, Image Processing (Must)

Building analytic systems - data collection, cleansing and

• integration

Experience with NoSQL databases, such as Couchbase, MongoDB,

Cassandra, HBase