Senior Solutions Specialist

About Company

Our client is an Indian D2C brand into a Premium Luxury Destination to shop exclusive Designer wear.

We are hiring an HR Business Partner for a luxury retail & e-commerce omnichannel platform that is well-funded and is now ready for its next level of growth. Backed by reputed investors, it is already a leader in its space. The focus for the coming years will be on scaling the business with technology as its backbone. Market-driven competitive salary for the right candidate

Role Summary:

As a Store Manager, you will drive store profitability by overseeing operations, implementing sales strategies, ensuring exceptional customer service, and leading a high-performance team. If you're prepared for a challenging and rewarding role, apply to contribute to our company's success.

Expectations and Summary of Role:

Job Duties and Responsibilities:

- Drive top-line sales revenue and profitability.

- Develop and communicate SMART store targets.

- Resolve escalated customer complaints and collect feedback.

- Execute marketing strategies to increase the customer base.

- Establish standardized systems for smooth store operations.

- Manage team deliverables, resolve conflicts, and maintain high morale.

- Participate in the hiring process and develop the sales team.

- Prepare analytical reports on store performance for management.

Requirements

- Proven experience as a Store Manager or in a similar role.

- Strong leadership and people management skills.

- Excellent communication and interpersonal abilities.

- Demonstrated ability to drive sales and achieve targets.

- Knowledge of retail operations and customer service principles.

- Analytical and problem-solving skills.

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

• Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
• Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
• Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
• Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
• Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
• Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
• Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
• Provide expertise on commercially structuring deals to differentiate from the competition
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Work alongside Global Sales Leads, generating future pipeline
• Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
• Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
• Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
• Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
• Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
• Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
• Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level

Cloud Skills

• Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
• AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

EkAnek, as the name suggests, is one platform with many applications.

EkAnek Networks is a VC-funded startup that is building the rails of what we believe will be the next wave of eCommerce 2.0. We are tech-first, building rich buying experiences, working closely with influencers & brands and creating the necessary support infrastructure.

Our first product, FOXY, is an influencer-led commerce platform for beauty, grooming and personal care. Foxy is committed to bringing the best, latest and 100% genuine beauty products from across the world, as recommended by top influencers.

Founded in 2018, we are headquartered in New Delhi. We are a well-funded start-up backed by Sequoia Capital, Matrix Partners and Lightspeed Venture Partners. Our angels include Rajan Anandan, Anand Chandrasekaran, Kunal Shah, Neeraj Arora and Srini Gopalan.

We are seeking a creative and results-driven Store Manager to join our team. In this role, you will be responsible for developing and executing the entire store, with a focus on driving engagement and increasing brand awareness.

Responsibilities:

• Manage all store operations briefing, team training, daily reports, inventory management, Global Count etc

• Understand and document customer preferences to provide recommendations on styling and customization to help customers express their personal style.

• Ensure all company policies and procedures are implemented and administered in store for the entire team.

• Team resource power planning: Weekly roster and managing leave requests from team members.

• Innovating and suggesting best practices and documenting the same for management’s consideration.

• Ownership of store KPIs such as sales targets, ATV, UPT, AUV, feedback reviews from customers.

• Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.

• Visual merchandising and store display.

• Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.

Requirements:

• 3 plus years experience in Retail Sales / Store Operations / Customer Service

• Bachelor’s degree with Exceptional communication skills, both written and verbal

• Proficient in MS Office – Excel, Word and email.

• Customer service oriented with a natural desire to care for the needs of others

• Deep desire to put drive & effort into your work

Essential Duties and Responsibilities

Include the following, other duties that may be assigned:

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Providing solutions to solving the Assortment, Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPIs and assessing the performance of a retail business

Work with Data Engineers on giving in-depth knowledge of the Business Requirements.

Understanding the business purpose of the story and defining and analyzing possible alternative ways of satisfying the business purpose of the story

Estimation of Level of Efforts(LOE) and Deployment Timelines.

Accountable for ensuring advanced analytics and data science outcomes are continually improved such that product and service offerings stay aligned with changing business needs and strategic objectives

Performing line management of product teams operating within an AGILE methodology

Collaborating closely with Business Owners and users to define product roadmaps, epics, features and user stories

Working with team members to take shared responsibility for the overall efforts that the team has committed to

Taking responsibility for the quality data solutions that developers produce

Interacting with Stake holders (Internal & External) as necessary to clarify requirements and agree on priorities

Review project team solution designs to ensure technical alignment & consistency against predefined target architecture and established standards

Work in partnership with third party suppliers to formulate and execute delivery of customer-focused Product & Services

Assist in developing standards for data ingestion, data access layers, application and integration of selected SaaS platforms and Data Science solutions as key components of the overall solution architecture

First Level of the Analysis of the Data Issues.

Understand End-End Flow of the application technically and functionally to enable oneself to be an eventual Product Owner.

Build and maintain architecture, design, and metadata documentation

Desired Qualifications:

Bachelor’s or Master’s in Data or Computer Science or equivalent technical field

Experience in retail industry is must

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Experience in solving business problems i.e. Assortment, Availability, Merchandizing, and Supply Chain

Providing solutions to solving the Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPI’s and assessing the performance of a retail business

8-10 years of Overall IT Experience.

>5 years of Retail Business experience. Experience in Cloud Technologies is a plus

>2 years’ experience managing stakeholder relationships including influencing & negotiating outcomes

Experience in writing SQL and Complex SQL Queries is a Big Plus

About Us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centres: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.

Essential Duties and Responsibilities

Include the following, other duties that may be assigned:

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Providing solutions to solving the Assortment, Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPIs and assessing the performance of a retail business

Work with Data Engineers on giving in-depth knowledge of the Business Requirements.

Understanding the business purpose of the story and defining and analyzing possible alternative ways of satisfying the business purpose of the story

Estimation of Level of Efforts(LOE) and Deployment Timelines.

Accountable for ensuring advanced analytics and data science outcomes are continually improved such that product and service offerings stay aligned with changing business needs and strategic objectives

Performing line management of product teams operating within an AGILE methodology

Collaborating closely with Business Owners and users to define product roadmaps, epics, features and user stories

Working with team members to take shared responsibility for the overall efforts that the team has committed to

Taking responsibility for the quality data solutions that developers produce

Interacting with Stake holders (Internal & External) as necessary to clarify requirements and agree on priorities

Review project team solution designs to ensure technical alignment & consistency against predefined target architecture and established standards

Work in partnership with third party suppliers to formulate and execute delivery of customer-focused Product & Services

Assist in developing standards for data ingestion, data access layers, application and integration of selected SaaS platforms and Data Science solutions as key components of the overall solution architecture

First Level of the Analysis of the Data Issues.

Understand End-End Flow of the application technically and functionally to enable oneself to be an eventual Product Owner.

Build and maintain architecture, design, and metadata documentation

Desired Qualifications:

Bachelor’s or Master’s in Data or Computer Science or equivalent technical field

Experience in retail industry is must

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Experience in solving business problems i.e. Assortment, Availability, Merchandizing, and Supply Chain

Providing solutions to solving the Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPI’s and assessing the performance of a retail business

8-10 years of Overall IT Experience.

>5 years of Retail Business experience. Experience in Cloud Technologies is a plus

>2 years’ experience managing stakeholder relationships including influencing & negotiating outcomes

Experience in writing SQL and Complex SQL Queries is a Big Plus

About Us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centres: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.

Job Description

We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of proposal writing and proposal/bid management in government or commercial proposals. The consultant will be accountable for technical writing for business proposals and managing large and complex proposals as projects.

Key Responsibilities

• To respond to RFP/RFI documents
• Scope analysis and feasibility studies
• To perform bid management, creation of bid plans, schedule, and kick-off packs
• Creation of outlines, storyboarding and win themes
• To create a compliance matrix
• To research and write generic (but technical) content for proposals (for ex: writing a generic solution roadmap for any IT service, but NOT a technical architecture)
• Articulate value proposition and highlight sales messages
• To coordinate with the clients (CXOs) and external stakeholders for inputs required
• Proofread and format documents

Key Requirements

• 6-12 years of experience in proposal writing or bid management
• IT services industry experience is must
• Must have managed large and complex RFPs
• MBA, ITIL is an added advantage
• Ability to work under high-pressure environment and deadlines
• Fundamental knowledge of IT services (web design, web development, cloud, mobility, etc.)
• Experience working with government proposals is an added advantage
• High level of commitment and flexibility
• Strong attention to detail
• Excellent communication skills, both verbal and written

Optional (added advantage)

• Knowledge of Microsoft Office, particularly PowerPoint, Excel, and Word
• Knowledge of IT domain (cloud, mobile apps, web, and portals, analytics)
• Pre-sales consulting background in IT services