Senior Software Engineer - Personalisation

Job Description – AI Tech Lead

Location: Bangaluru

Experience: 10+ Years

Function: AI Center of Excellence (CoE)

Reporting To: Senior Vice President – CX / Head of AI CoE

We are seeking two highly experienced AI Tech Leads (AVP/DGM level) to drive the architecture, development, and delivery of large‑scale AI solutions spanning Predictive AI, GenAI, and Agentic AI across BPM, IT Services, Digital, Data Engineering, and Enterprise Transformation programs.

The role demands strong technical leadership, solution design capabilities, hands‑on execution ownership, and the ability to lead multi‑disciplinary teams to deliver scalable, production‑grade AI systems.

2. Key Responsibilities

A. Solution Architecture & Strategy

• Lead end‑to‑end solution architecture across Predictive AI, GenAI, Agentic AI, and enterprise data ecosystems.
• Partner with business and technology teams to define AI strategy, technical roadmaps, and implementation frameworks.
• Translate business goals into scalable AI architectures leveraging microservices, distributed systems, and modern AI toolchains.
• Own architectural decisions on model design, data pipelines, deployment frameworks, MLOps stack, and scaling strategies.

B. Project Delivery & Execution Leadership

• Drive the complete AI project lifecycle: Requirement Analysis → Architecture → Model Development → Engineering → Deployment → Monitoring.
• Lead AI engineering teams in developing production‑grade ML/GenAI/Agentic solutions with high reliability and performance.
• Establish and enforce engineering best practices, coding standards, DevOps/MLOps processes, and quality controls.
• Manage multiple concurrent AI initiatives with strong governance, risk mitigation, and stakeholder communication.

C. Technical Hands-on Expertise

• Architect and build complex AI systems involving:
• Large Language Models (LLMs) & GenAI apps
• Agentic workflows and autonomous task orchestration
• Predictive modeling, forecasting, optimization, and statistical modeling
• Knowledge graphs, vector databases, embeddings
• Data engineering pipelines (ETL/ELT) and cloud-native architectures
• Drive model evaluation, experimentation, benchmarking, A/B testing, and continuous improvements.

D. Team Leadership & Mentoring

• Lead and mentor a team of AI engineers, data scientists, MLOps engineers and developers.
• Build internal capabilities by establishing training, code reviews, reusable accelerators, and technical playbooks.
• Actively collaborate with product managers, data engineering teams, CX strategy teams, and domain SMEs.

E. Stakeholder & Client Management

• Act as a technology partner during client discussions, proposals, RFP responses, and solution demonstrations.
• Communicate complex AI concepts to CXOs, business leaders, and non-technical stakeholders seamlessly.
• Support pre-sales with solutioning, effort estimation, and technical presentations.

3. A. Technical Skills

• Strong proficiency in Python, cloud platforms (Azure/AWS/GCP), and AI frameworks (TensorFlow, PyTorch, LangChain, LlamaIndex).
• Hands-on experience building applications using:
• LLMs, RAG, fine‑tuning, prompt engineering
• Autonomous AI agents & multi-agent systems
• Predictive ML models (Regression, Classification, Clustering, NLP, CV)
• Expertise in microservices architecture, API design, scalable deployments.
• Strong command over SDLC, Agile methodologies, CI/CD, DevOps & MLOps.
• Experience with data engineering tools: Spark, Databricks, Airflow, Kafka, SQL/NoSQL, and modern data lakehouse platforms.

B. Functional & Domain Skills

• Experience working in BPM, Customer Experience, Digital Transformation, IT Services.
• Ability to map AI use cases to business value: workflow optimization, automation, customer experience, operations, and analytics.

C. Leadership & Soft Skills

• Strong team leadership and mentoring experience.
• Excellent communication, client-facing abilities, and stakeholder management skills.
• Strong decision-making, problem-solving, and delivery ownership.

4. Qualifications

• Bachelor’s / Master’s in Computer Science, Engineering, Data Science, or related fields.
• 10–15 years total experience with at least 5+ years leading AI/ML projects.
• Demonstrated success delivering large-scale AI programs in enterprise environments.
• Certifications in AI/ML, cloud, or architecture (preferred).

Role Overview

We are seeking a motivated and technically versatile CMS Engineer (IC2) to support our transition from SharePoint to Contentful, while also contributing to the broader CMS ecosystem. This is an excellent opportunity for an early-career engineer to work on enterprise-grade platforms and microservice-based architectures.

Key Responsibilities

·         3-5 years of experience with SharePoint Online and/or enterprise CMS platforms.

·         Familiarity with Contentful or other headless CMS solutions is a strong plus.

·         Hands-on experience with Java, Spring Boot, and relational databases (e.g., PostgreSQL).

·         Exposure to Kafka, Elasticsearch, or similar distributed technologies is desirable.

·         Solid problem-solving and communication skills with an eagerness to learn.

What would you do here

SharePoint to Contentful Migration | Backend + CMS Integration

·         Assist in maintaining and enhancing SharePoint Online content and features during the transition period.

·         Support the migration of pages, documents, and metadata from SharePoint to Contentful.

·         Contribute to the design and development of backend services that integrate with Contentful using Java, Spring Boot, and REST APIs.

·         Write reusable services for content delivery, search indexing (via Elasticsearch), and event processing (via Kafka).

·         Help develop APIs for CMS-based applications that interact with PostgreSQL databases.

·         Troubleshoot CMS-related issues and support testing efforts during platform migration.

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
• Experience with multi-threading and concurrency programming.
• Extensive experience in object-oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.
• Excellent coding skills - should be able to convert the design into code fluently.
• Knowledge of Test Driven Development. Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
• Strong desire to solve complex and interesting real-world problems.
• Experience with full life cycle development in any programming language on a Linux platform. Go-getter attitude that reflects in energy and intent behind assigned tasks.
• Worked in a startup-like environment with high levels of ownership and commitment.
• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
• 3+ years of experience in the art of writing code and solving problems on a large scale.
• An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

Job Description: Java Full Stack Developer 

Skills 

Primary 

• Java, J2EE, Spring MVC 
• Hibernate or other ORM 
• Web technology and security, REST framework 
• Any one UI technology and ready to learn a new one. 
• Database knowledge (MySQL, Oracle, Postgres) 
• Unit testing frameworks 
• Version Control (Eg., Git) 

Good To Have 

• JQuery, XML, HTML5, AngularJS/Angular and other UI technology
• Shell Scripting 
• Python 

Key Responsibilities 

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Stay up-to-date on emerging technologies 

Requirements 

• 2 to 5 years of work experience as a Java Developer or similar role 
• BS/MS degree in Computer Science, Engineering or a related subject 
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns. 
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework
•  Experience with test-driven development

Job Benefits and Compensation 

• WebShar offers a very competitive salary depending on experience 
• 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
• MacBook Pro 
• Flexible time / and availability to work from home from time to time 
• Medical insurance 
• Team outing and lunches, 
• Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement

Responsibilities:

• Writing reusable, testable, and efficient code

• Design and implementation of low-latency, high-availability, and performant applications

• Integration of user-facing elements developed by front-end developers with server side logic

• Implementation of security and data protection

• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance (depending on the specific project)

• Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Basic knowledge of machine learning algorithm and libraries like keras, tensorflow, sklearn.

Please find the JD details below.

Tech Stack Expected: Java 8/11, Spring Boot,  Spring Cloud, JUnit/Mockito, MySQL, Kafka, Avro, git, Jenkins, PCF, DDD/BDD/TDD.

• We are looking for candidates with strong programming experience of more than 3 years and deep knowledge on data structure and algorithms.
• Need strong in Spring Cloud
• Strong experience in Microservices
• DS and Algorithms: looking for problem solving skills. Who can Optimize code
• PCF: Manage the pipeline by Developer. Dev need to own it.
• Fundamental knowledge on Docker and Kubernetes will be helpful. Know how on Scale up and down etc...
• Secure coding practices
• Nice to have Pair programming experience: